HP C3180, C3183, C3135, C3150 manual Before you call HP customer support, To print a self-test report

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3.Repeat steps 1 and 2 for the tri-color print cartridge on the left side.

4.If the problem persists, print a self-test report to determine if there is a problem with the print cartridges.

This report provides useful information about your print cartridges, including status information.

5.If the self-test report shows a problem, clean the print cartridges.

6.If the problem persists, clean the copper-colored contacts of the print cartridges.

7.If you are still experiencing problems with printing, determine which print cartridge is experiencing the problem and replace it.

For more information, see the onscreen Help.

Before you call HP customer support

Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company.

If you need to contact HP Customer Support, do the following before you call:

1.Make sure that:

a.The HP All-in-One is plugged in and turned on.

b.The specified print cartridges are installed correctly.

c.The recommended paper is properly loaded in the input tray.

2.Reset the HP All-in-One:

a.Turn off the HP All-in-One by pressing the On button.

b.Unplug the power cord from the back of the HP All-in-One.

c.Plug the power cord back into the HP All-in-One.

d.Turn on the HP All-in-One by pressing the On button.

3.To find support and warranty information, go to the HP website at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Check the HP website for updated information or troubleshooting tips for the HP All-in-One .

4.If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following:

a.Have the specific name of the HP All-in-One, as it appears on the control panel, available.

b.Print a self-test report. (See below.)

c.Make a color copy to have available as a sample printout.

d.Be prepared to describe your problem in detail.

e.Have your serial number and service ID ready, found on the self-test report.

5.Call HP Customer Support. Be near the HP All-in-One when you call.

To print a self-test report

1.Press and hold Cancel on the control panel.

2.While holding Cancel, press Start Copy Color.

The self-test report prints, containing the serial number and service ID.

Troubleshooting and support

Basics Guide

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Contents HP Photosmart C3100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Scan HP All-in-One overviewCopy Print photosPhotosmart Express button left and Proof Sheet button right HP All-in-One at a glanceLabel Description Control panel buttons Status light overview Label Icon Name and DescriptionLight status What it means Use the HP Photosmart software Light statusLoad originals and load paper Access the onscreen HelpFind more information HP Photosmart Mac Help appearsTo load an original on the glass To load 10 x 15 cm 4 x 6 inch photo paper in the input trayScan an image Avoid paper jamsMake a copy To make a copy from the control panelPress Start Scan/Reprints Print photos using a proof sheetTo scan to a computer To print a proof sheet To scan a completed proof sheetTo print from a software application Windows Print from a software applicationPress Proof Sheet To print from a software application MacReplace the print cartridges To replace the print cartridgesHP All-in-One overview Clean the HP All-in-One To clean the glass To clean the lid backingTroubleshooting common setup issues Troubleshooting and supportUninstall and reinstall the software To uninstall from a Windows computer and then reinstallHP All-in-One will not turn on Hardware setup troubleshootingTo uninstall from a Mac and then reinstall HP All-in-One does not print To clear a paper jam from the rear door Error conditionsClear paper jams To troubleshoot print cartridges Print cartridge troubleshootingTo clear a paper jam from the front door Before you call HP customer support To print a self-test reportTechnical information Paper specificationsPrint specifications System requirementsPhysical specifications Copy specificationsScan specifications Power specificationsRegulatory notices Regulatory model identification numberWarranty HP product Duration of limited warrantySymbols/Numerics IndexBasics Guide HP Photosmart C3100 All-in-One series 800-225-528
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