HP C3125, C3183, C3180 Error conditions, Clear paper jams, To clear a paper jam from the rear door

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Open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All-in- One off and then turn it on again.

●Check that the HP All-in-One print queue is not paused (Windows) or stopped (Mac). If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.

●Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

●Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information.

●Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer.

After the cable is connected properly, turn the HP All-in-One off and then on again.

●If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

●Check other printers or scanners. You might need to disconnect older products from your computer.

●Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again.

●If the HP All-in-One is offline, turn the HP All-in-One off and on again. Start a print job.

●If necessary, remove and then install the software you installed with the HP All-in-One again.

For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One.

Error conditions

The lights on the HP All-in-One flash in special sequences to inform you about various error conditions. For more information on solving error conditions based on the status lights, see Status light overview on page 5.

Clear paper jams

If the HP All-in-One has a paper jam, first check the rear door.

If the jammed paper is not in the rear rollers, check the front door.

To clear a paper jam from the rear door

1.Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One.

2.Gently pull the paper out of the rollers.

Troubleshooting and support

Basics Guide

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Contents HP Photosmart C3100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents HP All-in-One overview CopyScan Print photosHP All-in-One at a glance Label DescriptionPhotosmart Express button left and Proof Sheet button right Control panel buttons Status light overview Label Icon Name and DescriptionLight status What it means Use the HP Photosmart software Light statusAccess the onscreen Help Find more informationLoad originals and load paper HP Photosmart Mac Help appearsTo load an original on the glass To load 10 x 15 cm 4 x 6 inch photo paper in the input trayAvoid paper jams Make a copyScan an image To make a copy from the control panelPrint photos using a proof sheet To scan to a computerPress Start Scan/Reprints To print a proof sheet To scan a completed proof sheetPrint from a software application Press Proof SheetTo print from a software application Windows To print from a software application MacReplace the print cartridges To replace the print cartridgesHP All-in-One overview Clean the HP All-in-One To clean the glass To clean the lid backing Troubleshooting and support Uninstall and reinstall the software Troubleshooting common setup issues To uninstall from a Windows computer and then reinstallHardware setup troubleshooting To uninstall from a Mac and then reinstallHP All-in-One will not turn on HP All-in-One does not print Error conditions Clear paper jamsTo clear a paper jam from the rear door Print cartridge troubleshooting To clear a paper jam from the front doorTo troubleshoot print cartridges Before you call HP customer support To print a self-test reportPaper specifications Print specificationsTechnical information System requirementsCopy specifications Scan specificationsPhysical specifications Power specificationsRegulatory notices Regulatory model identification numberWarranty HP product Duration of limited warrantySymbols/Numerics IndexBasics Guide HP Photosmart C3100 All-in-One series 800-225-528
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