HP C3135, C3183, C3180 Hardware setup troubleshooting, To uninstall from a Mac and then reinstall

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To uninstall from a Mac and then reinstall

1.Disconnect the HP All-in-One from your Mac.

2.Open the Applications:Hewlett-Packard folder.

3.Double-click HP Uninstaller. Follow the onscreen instructions.

4.After the software is uninstalled, restart your computer.

5.To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive.

6.On the desktop, open the CD-ROM and then double-click HP All-in-One Installer.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

Hardware setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware.

The HP All-in-One will not turn on

Cause The HP All-in-One is not properly connected to a power supply.

Solution

●Make sure the power cord is firmly connected to both the HP All-in-One and the power adaptor. Plug the power cord into a grounded power outlet, surge protector, or power strip.

Troubleshooting and support

1 Power connection

2 Power cord and adaptor

3 Grounded power outlet

●If you are using a power strip, make sure the power strip is on. Or, try plugging the HP All-in-One directly into a grounded power outlet.

●Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

●If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

Cause You pressed the On button too quickly.

Basics Guide

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Contents HP Photosmart C3100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Scan HP All-in-One overviewCopy Print photosLabel Description HP All-in-One at a glancePhotosmart Express button left and Proof Sheet button right Control panel buttons Status light overview Label Icon Name and DescriptionLight status What it means Use the HP Photosmart software Light statusLoad originals and load paper Access the onscreen HelpFind more information HP Photosmart Mac Help appearsTo load an original on the glass To load 10 x 15 cm 4 x 6 inch photo paper in the input trayScan an image Avoid paper jamsMake a copy To make a copy from the control panelTo scan to a computer Print photos using a proof sheetPress Start Scan/Reprints To print a proof sheet To scan a completed proof sheetTo print from a software application Windows Print from a software applicationPress Proof Sheet To print from a software application MacReplace the print cartridges To replace the print cartridgesHP All-in-One overview Clean the HP All-in-One To clean the glass To clean the lid backingTroubleshooting common setup issues Troubleshooting and supportUninstall and reinstall the software To uninstall from a Windows computer and then reinstallTo uninstall from a Mac and then reinstall Hardware setup troubleshootingHP All-in-One will not turn on HP All-in-One does not print Clear paper jams Error conditionsTo clear a paper jam from the rear door To clear a paper jam from the front door Print cartridge troubleshootingTo troubleshoot print cartridges Before you call HP customer support To print a self-test reportTechnical information Paper specificationsPrint specifications System requirementsPhysical specifications Copy specificationsScan specifications Power specificationsRegulatory notices Regulatory model identification numberWarranty HP product Duration of limited warrantySymbols/Numerics IndexBasics Guide HP Photosmart C3100 All-in-One series 800-225-528

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