HP Pro 8500 - A909g Case a Separate fax line no voice calls received, Back view of the device

Page 137

(continued)

Other equipment or services sharing your fax line				Recommended fax
DSL PBX Distincti	Voice	Comput	Answeri	setup
DSL PBX Distincti	Voice	Comput	Answeri	Voice
ve ring	calls	er dial-	ng	mail
service		up	machine	service

modem

Case J: Shared voice/ fax line with computer modem and answering machine

Case K: Shared voice/ fax line with computer dial-up modem and voice mail

Case A: Separate fax line (no voice calls received)

If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the device as described in this section.

Figure 10-1 Back view of the device

1	Telephone wall jack
2	Use the phone cord supplied in the box with the device to connect to
	the 1-LINE port

You might need to connect the supplied phone cord to the adapter provided for your country/region.

Set up faxing for the device

133

Image 137

Contents Officejet PRO Page HP Officejet Pro 8500 A909 All-in-One Series Copyright information Safety informationHewlett-Packard Company notices AcknowledgementsContents Scan HP Digital Solutions some models onlyPrint Fax Work with memory devicesCopy Configure and manageUse device management tools Maintain and troubleshoot Contents Solve printing problems HP supplies and accessories Regulatory information Support and warrantyDevice specifications 275 Resource Description Location Get startedFind other resources for the product Windows Resource DescriptionUnderstand the device parts AccessibilityFinding the device model number Front view Back view Printing supplies areaLabel Control panelControl-panel buttons and lights Color display Control-panel buttons and lights Two-line display Label Icon Color displayTwo-line display Eco-Tips Turn off the deviceConnection information Description RecommendedChapter Install the duplexer Install the accessoriesInstall Tray To install the duplexerTo turn on accessories on Windows computers Turn on accessories in the print driverTo turn on accessories on Macintosh computers Mac OS XUse device control-panel menus Use the deviceError messages Change device settingsCritical error messages Device control-panel message typesType numbers and text on the control-panel keypad Text and symbolsTo enter a space, pause, or symbol Type text using the visual keyboard some models onlyTo erase a letter, number, or symbol To enter text by using the visual keyboardAvailable Description symbols Available symbols for dialing fax numbers some models onlyAvailable when entering Use the HP softwareTo open the HP Photosmart Software on a Windows computer Use the HP productivity softwareLoad an original in the automatic document feeder ADF Load the originalsTo open the HP Document Manager To load an original in the document feeder trayTo load an original on the scanner glass Select print mediaLoad an original on the scanner glass Recommended papers for printing and copying For the best results, observe the following guidelines Tips for selecting and using print mediaUnderstand specifications for supported media Cards X 13 inches 216 x 330 mmEnvelopes Photo media Index card 76.2 x 127 mm 3 x InchesTray Type Weight Paper 60 to 105 g/m2 Understand supported media types and weightsOther media CapacitySet minimum margins Tray Type Weight Capacity Cards Up to 200 g/mLb index Media Left Right Top Bottom MarginTo load Tray 1 main tray Load mediaLoad media To load Tray Follow these steps Configure traysWant to Print on special and custom-sized media To configure the traysTo print on special or custom-sized media Windows To set a custom media sizeClick Manage Custom Sizes in the Paper Size pull-down menu Print borderlessTo print a borderless document Windows To print a borderless document Mac OSOpen the Paper Type/Quality panel Print Change print settingsTo change the settings Change settings Mac OS Change default settings for all future jobs WindowsPrint on both sides duplexing Guidelines for printing on both sides of aPerform duplexing Print a WebTo print automatically on both sides of a page Windows To print automatically on both sides of a page Mac OSLandscape Cancel a print jobTo print a Web Scan an original ScanScan an original to a computer network connection Scan an original to a computer direct connectionScan an original to a memory device Press Start ScanScan from a TWAIN-compliant or a WIA-compliant program Use Webscan via embedded Web serverScan from a TWAIN-compliant program Scan from a WIA-compliant programTo change scan settings Change scan settingsEdit a scanned original Edit a scanned photo or graphicCancel a scan job Chapter Scan What are HP Digital Solutions? HP Digital Solutions some models onlyHP Direct Digital Filing HP Digital FaxRequirements Username and password for the network if necessaryNetwork address for the folder Windows shared folder or an SMB Shared Folder Mac OS X onlyHP Direct Digital Filing Setting up the HP Digital SolutionsTo set up Scan to Network Folder on a Windows computer Set Up Scan to Network FolderClick Settings To set up Scan to Network Folder on a Macintosh computerSet up Scan to Network Folder from the embedded Web server Set Up Scan to E-mailSet up outgoing e-mail profile Use HP Scan to Network FolderSet up Scan to E-mail on a Macintosh computer Set up Scan to E-mail on a Windows computerEntry is added to the Outgoing E-mail Profile List Set up Scan to E-mail using the embedded Web serverUse Scan to E-mail Set up HP Digital Fax on a Macintosh computer Set Up HP Digital FaxSet up HP Digital Fax on a Windows computer Set up HP Digital Fax from the embedded Web server Using HP Digital FaxChapter HP Digital Solutions some models only Insert a memory card Work with memory devicesTo insert a memory card Connect a digital cameraConnect a digital camera Connect a storage device View photos To print camera-selected photos using the Dpof standardPrint Dpof photos Print photos from the control panel View photos using your computerView photos color display models only Print selected photosPrint passport photos color display models only Print an index sheet from the device control panelTo save photos Save photos to your computerFor color display models a. Press Save For two-line display modelsSend a fax FaxTo send a basic fax from the device control panel Send a basic faxSend a fax manually from a phone Press Start FAX Black or Start FAX Color Send a fax using monitor dialingTo send a fax manually from a phone Press Start FAX Black Send a fax from memoryPress Start FAX Black again To send a fax from memorySchedule a fax to send later To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the device control panelSend a fax to multiple recipients using group speed dial Change the fax resolution and Lighter / Darker settingsSend a color original fax To send a color original fax from the device control panelTo change the resolution from the device control panel Change the fax resolutionSend a fax in Error Correction Mode Receive a fax manually To change the ECM setting from the device control panelReceive a fax On Error Only Set up backup fax receptionTo receive a fax manually Turn off Auto AnswerReprint received faxes from memory To set backup fax reception from the device control panelTo reprint faxes in memory from the control panel Select Tools, and then select Reprint Faxes in MemoryTo forward faxes from the device control panel Poll to receive a faxForward faxes to another number Set the paper size for received faxes Select Basic Fax Setup and then select Fax Paper SizeSet automatic reduction for incoming faxes Block junk fax numbersTo set the junk fax mode Set the junk fax modeAdd numbers to the junk fax list To select a number from the caller ID listRemove numbers from the junk fax list Receive faxes to your computer Fax to PC and Fax to MacTo remove numbers from the list of junk fax numbers View a list of blocked fax numbersSelect Settings, and then select Fax to PC Setup Wizard To set up the Fax to PC from the Solution Center WindowsFax to Pc and Fax to Mac requirements Activate Fax to PC and Fax to MacModify Fax to PC or Fax to Mac settings To set up Fax to MacTo modify settings from the device control panel Select the Fax to PC Settings tabConfigure the fax header Change fax settingsSelect Basic Fax Setup, and then select Rings to Answer Set the answer mode Auto answerSet the number of rings before answering To set or change the fax header via the embedded Web serverChange the answer ring pattern for distinctive ring Select Advance Fax Setup, and then select Distinctive RingSet the redial options Set the fax error correction modeSet the dial type Set the fax speed Select Advanced Fax Setup, and then select Fax SpeedTo set the fax speed from the device control panel To set the fax speed via the embedded Web serverSet the fax sound volume Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups To set the fax sound volume via the device control panelSet up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP Test fax setupTo test fax setup via the device control panel Use reports To enable fax confirmation via the embedded Web server To enable fax confirmation via the device control panelPrint fax confirmation reports Select Print Report, and then Fax ConfirmationPress Print Report, and then select Fax Error Report Print fax error reportsTo view the fax log from the HP Solution Center software Print and view the fax logPrint a Caller ID History Report Clear the fax logPrint the details of the last fax transaction To cancel a number you are dialing Cancel a faxTo cancel a fax Chapter 106 Fax To make a copy from the device control panel CopyMake copies from the device control panel To save the current settings as defaults for future jobs Change the copy settingsSet the number of copies Set the copy paper sizeChange copy speed or quality Set the copy paper typeResize an original to fit onto letter or A4 paper Press Reduce/Enlarge Copy a legal-size document onto letter paperCrop an original color display models only Adjust the lightness and darkness of your copyEnhance light areas of your copy To crop an image from the control panelApply Margin Shift to a Copy Job Collate a copy jobPress Start Copy Color To collate copies from the control panel color displayTwo-sided copy jobs Cancel a copy jobTo apply margin shift from the control panel color display Copy option DescriptionManage the device Configure and manageWindows Mac OSMonitor the device Administer the device Use device management tools Use the Toolbox Windows Tabs ContentsOpen the Toolbox Toolbox tabsUtilities Network ToolboxTo open the Network Toolbox Use the Embedded Web server Use the HP Solution Center WindowsTo open the embedded Web server Pages/buttons ContentsTo open the HP Device Manager on a Macintosh computer Use the HP Device Manager Mac OSUse the HP Printer Utility Mac OS HP Printer Utility panels Information and Support panel Understand the self-test reportUnderstand the network configuration Network Configuration Change basic network settings Configure network optionsModify wireless settings View and print network settingsTurn the wireless radio on and off Change advanced network settingsSelect Advanced Setup, then select Link Speed Set link speedTo view IP settings Set up faxing for the deviceTo change IP settings IP Address Subnet Mask Default Gateway Countries/regions with a parallel-type phone system Set up faxing parallel phone systemsChoose the correct fax setup for your home or office Other equipment or services sharing your fax line Back view of the device Case a Separate fax line no voice calls receivedCase B Set up the device with DSL To set up the device with a separate fax lineTo set up the device with DSL Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the device with a shared voice/fax lineTurn off the Auto Answer setting Run a fax test To set up the device with voice mailTo set up the device with a computer dial-up modem Set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem To set up the device with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Example of a parallel splitter Chapter Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing for the device 147 10 Example of a parallel splitter Answering machine Computer with modem Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device WindowsTo connect the device Connect the device before installing the softwareTo share the device Network connectionShare the device on a locally shared network Server connection Locally shared deviceInstall the device software on client computers Install the device on a networkSelect Network Printer or Network Printer Server Install the device in a pure IPv6 network environmentTo install the printer driver on Windows XP Install the software for network or direct connection Configure the device Mac OSTo install the printer driver on Windows Vista To install the software for a direct connectionTo share the device among computers running Mac OS Share the device on a locally shared networkNetwork name Ssid Understand 802.11 wireless network settingsData encryption Communication modeSecurity settings Select Wireless Setup Wizard To set up wireless communication using the installer Mac OSConfigure your firewall to work with HP devices To turn off wireless communicationOn the General tab, click View Wireless Devices MethodOn the Wireless Setup tab, press Start Wizard Change from an Ethernet connection to a wireless connectionChange the connection method Press Add a DeviceOther guidelines Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP A909 Series Set up the device for Bluetooth communicationTo find out the address of the device a. Select Setup To install and print using the Microsoft stack Connect the device with BluetoothConnecting the device with Bluetooth on Windows Connect the device with Bluetooth on Mac OS To install and print using the Widcomm/Broadcom stackTo install and print using Bluetooth for Mac OS Open the Printer Setup UtilityUse a passkey to authenticate Bluetooth devices Set Bluetooth security for the deviceReset Bluetooth settings via the embedded Web server Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To set the device to be not visible from the control panelUninstall and reinstall the software 173 Double-clickHewlett-Packard To uninstall from a Macintosh computer, methodReplace the ink cartridges Maintain and troubleshootTo replace the ink cartridges Maintain the printheadsTo check printhead health To print the print quality diagnosticChapter To calibrate the linefeed To align the printheadsTo clean the printhead contacts manually To clean the printheadsMaintain the printheads 181 To replace the printheads Maintain the printheads 183 Store printing supplies Clean the deviceStore ink cartridges Store printheadsTo clean the scanner glass Clean the scanner glassClean the exterior To clean the rollers or separator pad Clean the automatic document feederClean the device 187 General troubleshooting tips and resources Troubleshooting topics Solve printing problemsDevice is not responding nothing prints Error message appears on control-panel displayDevice shuts down unexpectedly Device takes a long time to print Placement of the text or graphics is wrongDevice prints half a page, then ejects the paper Poor print quality and unexpected printoutsMeaningless characters print General print quality troubleshootingOutput is faded or dull colored Ink is smearingInk is not filling the text or graphics completely Colors are printing as black and white Use a higher print quality settingWrong colors are printing Printout shows bleeding colorsColors do not line up properly Solve paper-feed problemsText or graphics are streaked Something on the page is missing or incorrectMedia is not coming out correctly Media is not picked up from a trayPages are skewing Multiple pages are being picked upCopies are blank Solve copy problemsNo copy came out Size is reduced Documents are missing or fadedCopy quality is poor Copy defects are apparentError messages appear Solve scan problemsScan takes too long Scanner did nothingCheck the originals Part of the document did not scan or text is missingText cannot be edited Scanned image quality is poor Image quality is better when printedReload document and then restart job Original is a second-generation photo or pictureGraphics look different from the original Scan defects are apparentTake steps to improve the scan quality Blank pagesFax test failed Solve fax problemsFax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Chapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxesChapter Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 215 Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Computer cannot receive faxes Fax to PC or Fax to MacReceived faxes are blank or have vertical lines Sent faxes are blank or have vertical linesServer name cannot be found or resolved Solve HP Digital Solutions problemsSolving HP Direct Digital Filing problems Disk is full Network folder has not been set up correctlyFilename prefix has not been set up correctly Incorrect date and time on e-mail messages Sending large e-mail messagesInternal memory is full Solving HP Digital Fax problemsError conditions are interfering with HP Digital Fax Incorrect date and time on faxes Solve network problemsGeneral network troubleshooting Basic wireless troubleshooting Solve wireless problemsProblems connecting to a wired network Windows Make sure the wireless 802.11 light is turned onRun the Wireless Network Test Advanced wireless troubleshootingRestart components of the wireless network Mac OS To access the EWS Check to see if you can access the embedded Web server EWSMake sure that the HP device is connected to your network Make sure the HP device is on the networkMake sure the HP device is online and ready Your wireless router is using a hidden Ssid Add hardware addresses to a wireless access point WAP Solve photo memory card problemsDevice cannot read the memory card Check the memory cardCheck the memory card slot Solve device management problemsDevice cannot read photos on the memory card Embedded Web server cannot be opened Troubleshoot installation issuesCheck the hardware connections Hardware installation suggestionsCheck the computer system Check the device to ensure the followingVerify installation preliminaries Software installation suggestionsClear jams Check or perform the followingTo clear a jam Clear paper jamsChapter To clear a paper jam in the automatic document feeder Errors WindowsAvoid paper jams Printheads Missing Printhead problemIncompatible Printhead Fax Memory FullReplace Cartridges Soon Cartridge ProblemPaper Mismatch Cartridge cradle cannot movePrinter is out of paper Paper JamIncompatible Cartridges Printer OfflineDocument failed to print General printer errorPrinter Paused Chapter Maintain and troubleshoot Order printing supplies online HP supplies and accessoriesAccessories Ink cartridges and printheads SuppliesHP media Appendix a HP supplies and accessories Obtain electronic support Support and warrantyHP product Duration of limited warranty WarrantyInk cartridge warranty information Obtain HP telephone support If you have a problem, follow these stepsBefore you call Support processPhone support period HP support by phoneDqpdun Telephone support numbersPlacing a call After the phone support period Additional warranty optionsHP Korea customer support HP Quick Exchange Service JapanTo remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges and printheads before shipment To remove printheads before shipment Line Display Remove the device control-panel faceplateTo remove the control-panel faceplate Color Display Remove the output tray Pack the deviceRemove the duplexer To pack the device Product features and capacities Device specificationsPhysical specifications Feature Processor and memory specificationsSystem requirements Device processorNetwork protocol specifications Print specifications Embedded Web server specificationsCopy specifications Fax specificationsElectrical specifications Scan specificationsEnvironmental specifications Supported devices Memory card specificationsPage Appendix C Device specifications Regulatory information Vcci Class B compliance statement for users in Japan FCC statementToxic and hazardous substance table Appendix D 273 Regulatory information for wireless products Australia wired fax statementExposure to radio frequency radiation Appendix D Regulatory information European Union regulatory notice Regulatory model numberDeclaration of Conformity Declaration of conformityDeclaration of conformity 279 Environmental product stewardship program Environmental product stewardship program 281 Power consumption Chemical Substances Third-party licenses Third-party licensesOpenSSL Third-party licenses 285 ======================================================== SHA2 Unicode Third-party licenses 289 Appendix D Regulatory information Index Symbols/NumericsPage Page Page OCR Page Page Page Twain 300 Page Podręcznik użytkownika

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