HP Pro 8500 - A909g, Pro 8500 - A909a Device is having problems sending a manual fax Solution

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•If you are using a DSL service and have connected a DSL filter, the filter might be blocking the fax tones. Try removing the filter and connecting the device directly to the wall.

•Make sure the device is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.

•If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the device is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region, if possible. For more information, see Case C: Set up the device with a PBX phone system or an ISDN line.

•If the device shares the same phone line with a DSL service, the DSL modem might not be properly grounded. If the DSL modem is not properly grounded, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again.

NOTE: You might notice static on the phone line again in the future. If the device stops sending and receiving faxes, repeat this process.

If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.

The device is having problems sending a manual fax

Solution:

NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the device, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Indonesia, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Singapore, Taiwan, Thailand, USA, Venezuela, and Vietnam.

Solve fax problems

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Contents Officejet PRO Page HP Officejet Pro 8500 A909 All-in-One Series Copyright information Safety informationHewlett-Packard Company notices AcknowledgementsContents Print HP Digital Solutions some models onlyScan Fax Work with memory devicesCopy Configure and manageUse device management tools Maintain and troubleshoot Contents Solve printing problems HP supplies and accessories Device specifications Support and warrantyRegulatory information 275 Find other resources for the product Get startedResource Description Location Windows Resource DescriptionFinding the device model number AccessibilityUnderstand the device parts Front view Back view Printing supplies areaControl-panel buttons and lights Color display Control panelLabel Control-panel buttons and lights Two-line display Label Icon Color displayTwo-line display Eco-Tips Turn off the deviceConnection information Description RecommendedChapter Install the duplexer Install the accessoriesInstall Tray To install the duplexerTo turn on accessories on Windows computers Turn on accessories in the print driverTo turn on accessories on Macintosh computers Mac OS XUse device control-panel menus Use the deviceError messages Change device settingsCritical error messages Device control-panel message typesType numbers and text on the control-panel keypad Text and symbolsTo enter a space, pause, or symbol Type text using the visual keyboard some models onlyTo erase a letter, number, or symbol To enter text by using the visual keyboardAvailable Description symbols Available symbols for dialing fax numbers some models onlyAvailable when entering Use the HP softwareTo open the HP Photosmart Software on a Windows computer Use the HP productivity softwareLoad an original in the automatic document feeder ADF Load the originalsTo open the HP Document Manager To load an original in the document feeder trayLoad an original on the scanner glass Select print mediaTo load an original on the scanner glass Recommended papers for printing and copying For the best results, observe the following guidelines Tips for selecting and using print mediaUnderstand specifications for supported media Envelopes X 13 inches 216 x 330 mmCards Photo media Index card 76.2 x 127 mm 3 x InchesTray Type Weight Paper 60 to 105 g/m2 Understand supported media types and weightsOther media CapacitySet minimum margins Tray Type Weight Capacity Cards Up to 200 g/mLb index Media Left Right Top Bottom MarginTo load Tray 1 main tray Load mediaLoad media To load Tray Want to Configure traysFollow these steps Print on special and custom-sized media To configure the traysTo print on special or custom-sized media Windows To set a custom media sizeClick Manage Custom Sizes in the Paper Size pull-down menu Print borderlessTo print a borderless document Windows To print a borderless document Mac OSOpen the Paper Type/Quality panel To change the settings Change print settingsPrint Change settings Mac OS Change default settings for all future jobs WindowsPrint on both sides duplexing Guidelines for printing on both sides of aPerform duplexing Print a WebTo print automatically on both sides of a page Windows To print automatically on both sides of a page Mac OSTo print a Web Cancel a print jobLandscape Scan an original ScanScan an original to a computer network connection Scan an original to a computer direct connectionScan an original to a memory device Press Start ScanScan from a TWAIN-compliant or a WIA-compliant program Use Webscan via embedded Web serverScan from a TWAIN-compliant program Scan from a WIA-compliant programTo change scan settings Change scan settingsEdit a scanned original Edit a scanned photo or graphicCancel a scan job Chapter Scan What are HP Digital Solutions? HP Digital Solutions some models onlyHP Direct Digital Filing HP Digital FaxRequirements Username and password for the network if necessaryNetwork address for the folder Windows shared folder or an SMB Shared Folder Mac OS X onlyHP Direct Digital Filing Setting up the HP Digital SolutionsTo set up Scan to Network Folder on a Windows computer Set Up Scan to Network FolderClick Settings To set up Scan to Network Folder on a Macintosh computerSet up Scan to Network Folder from the embedded Web server Set Up Scan to E-mailSet up outgoing e-mail profile Use HP Scan to Network FolderSet up Scan to E-mail on a Macintosh computer Set up Scan to E-mail on a Windows computerUse Scan to E-mail Set up Scan to E-mail using the embedded Web serverEntry is added to the Outgoing E-mail Profile List Set up HP Digital Fax on a Windows computer Set Up HP Digital FaxSet up HP Digital Fax on a Macintosh computer Set up HP Digital Fax from the embedded Web server Using HP Digital FaxChapter HP Digital Solutions some models only Insert a memory card Work with memory devicesTo insert a memory card Connect a digital cameraConnect a digital camera Connect a storage device Print Dpof photos To print camera-selected photos using the Dpof standardView photos Print photos from the control panel View photos using your computerView photos color display models only Print selected photosPrint passport photos color display models only Print an index sheet from the device control panelTo save photos Save photos to your computerFor color display models a. Press Save For two-line display modelsSend a fax FaxSend a fax manually from a phone Send a basic faxTo send a basic fax from the device control panel To send a fax manually from a phone Send a fax using monitor dialingPress Start FAX Black or Start FAX Color Press Start FAX Black Send a fax from memoryPress Start FAX Black again To send a fax from memorySchedule a fax to send later To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the device control panelSend a fax to multiple recipients using group speed dial Change the fax resolution and Lighter / Darker settingsSend a color original fax To send a color original fax from the device control panelTo change the resolution from the device control panel Change the fax resolutionSend a fax in Error Correction Mode Receive a fax To change the ECM setting from the device control panelReceive a fax manually On Error Only Set up backup fax receptionTo receive a fax manually Turn off Auto AnswerReprint received faxes from memory To set backup fax reception from the device control panelTo reprint faxes in memory from the control panel Select Tools, and then select Reprint Faxes in MemoryForward faxes to another number Poll to receive a faxTo forward faxes from the device control panel Set the paper size for received faxes Select Basic Fax Setup and then select Fax Paper SizeSet automatic reduction for incoming faxes Block junk fax numbersTo set the junk fax mode Set the junk fax modeAdd numbers to the junk fax list To select a number from the caller ID listRemove numbers from the junk fax list Receive faxes to your computer Fax to PC and Fax to MacTo remove numbers from the list of junk fax numbers View a list of blocked fax numbersSelect Settings, and then select Fax to PC Setup Wizard To set up the Fax to PC from the Solution Center WindowsFax to Pc and Fax to Mac requirements Activate Fax to PC and Fax to MacModify Fax to PC or Fax to Mac settings To set up Fax to MacTo modify settings from the device control panel Select the Fax to PC Settings tabConfigure the fax header Change fax settingsSelect Basic Fax Setup, and then select Rings to Answer Set the answer mode Auto answerSet the number of rings before answering To set or change the fax header via the embedded Web serverChange the answer ring pattern for distinctive ring Select Advance Fax Setup, and then select Distinctive RingSet the dial type Set the fax error correction modeSet the redial options Set the fax speed Select Advanced Fax Setup, and then select Fax SpeedTo set the fax speed from the device control panel To set the fax speed via the embedded Web serverSet the fax sound volume Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups To set the fax sound volume via the device control panelSet up a speed-dial group Print and view a list of speed-dial entries To test fax setup via the device control panel Test fax setupFax over Internet Protocol FoIP Use reports To enable fax confirmation via the embedded Web server To enable fax confirmation via the device control panelPrint fax confirmation reports Select Print Report, and then Fax ConfirmationPress Print Report, and then select Fax Error Report Print fax error reportsTo view the fax log from the HP Solution Center software Print and view the fax logPrint the details of the last fax transaction Clear the fax logPrint a Caller ID History Report To cancel a fax Cancel a faxTo cancel a number you are dialing Chapter 106 Fax Make copies from the device control panel CopyTo make a copy from the device control panel To save the current settings as defaults for future jobs Change the copy settingsSet the number of copies Set the copy paper sizeChange copy speed or quality Set the copy paper typeResize an original to fit onto letter or A4 paper Press Reduce/Enlarge Copy a legal-size document onto letter paperCrop an original color display models only Adjust the lightness and darkness of your copyEnhance light areas of your copy To crop an image from the control panelApply Margin Shift to a Copy Job Collate a copy jobPress Start Copy Color To collate copies from the control panel color displayTwo-sided copy jobs Cancel a copy jobTo apply margin shift from the control panel color display Copy option DescriptionManage the device Configure and manageWindows Mac OSMonitor the device Administer the device Use device management tools Use the Toolbox Windows Tabs ContentsOpen the Toolbox Toolbox tabsTo open the Network Toolbox Network ToolboxUtilities Use the Embedded Web server Use the HP Solution Center WindowsTo open the embedded Web server Pages/buttons ContentsUse the HP Printer Utility Mac OS Use the HP Device Manager Mac OSTo open the HP Device Manager on a Macintosh computer HP Printer Utility panels Information and Support panel Understand the self-test reportUnderstand the network configuration Network Configuration Change basic network settings Configure network optionsModify wireless settings View and print network settingsTurn the wireless radio on and off Change advanced network settingsSelect Advanced Setup, then select Link Speed Set link speedTo view IP settings Set up faxing for the deviceTo change IP settings IP Address Subnet Mask Default GatewayCountries/regions with a parallel-type phone system Set up faxing parallel phone systemsChoose the correct fax setup for your home or office Other equipment or services sharing your fax line Back view of the device Case a Separate fax line no voice calls receivedCase B Set up the device with DSL To set up the device with a separate fax lineTo set up the device with DSL Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the device with a shared voice/fax lineTurn off the Auto Answer setting Run a fax test To set up the device with voice mailTo set up the device with a computer dial-up modem Set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Example of a parallel splitter Chapter Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing for the device 147 10 Example of a parallel splitter Answering machine Computer with modem Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device WindowsTo connect the device Connect the device before installing the softwareShare the device on a locally shared network Network connectionTo share the device Server connection Locally shared deviceInstall the device software on client computers Install the device on a networkTo install the printer driver on Windows XP Install the device in a pure IPv6 network environmentSelect Network Printer or Network Printer Server Install the software for network or direct connection Configure the device Mac OSTo install the printer driver on Windows Vista To install the software for a direct connectionTo share the device among computers running Mac OS Share the device on a locally shared networkNetwork name Ssid Understand 802.11 wireless network settingsSecurity settings Communication modeData encryption Select Wireless Setup Wizard To set up wireless communication using the installer Mac OSConfigure your firewall to work with HP devices To turn off wireless communicationOn the General tab, click View Wireless Devices MethodOn the Wireless Setup tab, press Start Wizard Change from an Ethernet connection to a wireless connectionChange the connection method Press Add a DeviceTo add hardware addresses to a WAP Guidelines for ensuring wireless network securityOther guidelines To find out the address of the device a. Select Setup Set up the device for Bluetooth communicationA909 Series Connecting the device with Bluetooth on Windows Connect the device with BluetoothTo install and print using the Microsoft stack Connect the device with Bluetooth on Mac OS To install and print using the Widcomm/Broadcom stackTo install and print using Bluetooth for Mac OS Open the Printer Setup UtilityUse a passkey to authenticate Bluetooth devices Set Bluetooth security for the deviceReset Bluetooth settings via the embedded Web server Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To set the device to be not visible from the control panelUninstall and reinstall the software 173 Double-clickHewlett-Packard To uninstall from a Macintosh computer, methodReplace the ink cartridges Maintain and troubleshootTo replace the ink cartridges Maintain the printheadsTo check printhead health To print the print quality diagnosticChapter To calibrate the linefeed To align the printheadsTo clean the printhead contacts manually To clean the printheadsMaintain the printheads 181 To replace the printheads Maintain the printheads 183 Store printing supplies Clean the deviceStore ink cartridges Store printheadsClean the exterior Clean the scanner glassTo clean the scanner glass To clean the rollers or separator pad Clean the automatic document feederClean the device 187 General troubleshooting tips and resources Troubleshooting topics Solve printing problemsDevice shuts down unexpectedly Error message appears on control-panel displayDevice is not responding nothing prints Device takes a long time to print Placement of the text or graphics is wrongDevice prints half a page, then ejects the paper Poor print quality and unexpected printoutsMeaningless characters print General print quality troubleshootingInk is not filling the text or graphics completely Ink is smearingOutput is faded or dull colored Colors are printing as black and white Use a higher print quality settingWrong colors are printing Printout shows bleeding colorsColors do not line up properly Solve paper-feed problemsText or graphics are streaked Something on the page is missing or incorrectMedia is not coming out correctly Media is not picked up from a trayPages are skewing Multiple pages are being picked upNo copy came out Solve copy problemsCopies are blank Size is reduced Documents are missing or fadedCopy quality is poor Copy defects are apparentError messages appear Solve scan problemsScan takes too long Scanner did nothingText cannot be edited Part of the document did not scan or text is missingCheck the originals Scanned image quality is poor Image quality is better when printedReload document and then restart job Original is a second-generation photo or pictureGraphics look different from the original Scan defects are apparentTake steps to improve the scan quality Blank pagesFax test failed Solve fax problemsFax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Chapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxesChapter Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 215 Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Computer cannot receive faxes Fax to PC or Fax to MacReceived faxes are blank or have vertical lines Sent faxes are blank or have vertical linesSolving HP Direct Digital Filing problems Solve HP Digital Solutions problemsServer name cannot be found or resolved Filename prefix has not been set up correctly Network folder has not been set up correctlyDisk is full Incorrect date and time on e-mail messages Sending large e-mail messagesError conditions are interfering with HP Digital Fax Solving HP Digital Fax problemsInternal memory is full General network troubleshooting Solve network problemsIncorrect date and time on faxes Basic wireless troubleshooting Solve wireless problemsProblems connecting to a wired network Windows Make sure the wireless 802.11 light is turned onRestart components of the wireless network Advanced wireless troubleshootingRun the Wireless Network Test Mac OS To access the EWS Check to see if you can access the embedded Web server EWSMake sure that the HP device is connected to your network Make sure the HP device is on the networkMake sure the HP device is online and ready Your wireless router is using a hidden Ssid Add hardware addresses to a wireless access point WAP Solve photo memory card problemsDevice cannot read the memory card Check the memory cardDevice cannot read photos on the memory card Solve device management problemsCheck the memory card slot Embedded Web server cannot be opened Troubleshoot installation issuesCheck the hardware connections Hardware installation suggestionsCheck the computer system Check the device to ensure the followingVerify installation preliminaries Software installation suggestionsClear jams Check or perform the followingTo clear a jam Clear paper jamsChapter Avoid paper jams Errors WindowsTo clear a paper jam in the automatic document feeder Printheads Missing Printhead problemIncompatible Printhead Fax Memory FullReplace Cartridges Soon Cartridge ProblemPaper Mismatch Cartridge cradle cannot movePrinter is out of paper Paper JamIncompatible Cartridges Printer OfflinePrinter Paused General printer errorDocument failed to print Chapter Maintain and troubleshoot Accessories HP supplies and accessoriesOrder printing supplies online Ink cartridges and printheads SuppliesHP media Appendix a HP supplies and accessories Obtain electronic support Support and warrantyHP product Duration of limited warranty WarrantyInk cartridge warranty information Obtain HP telephone support If you have a problem, follow these stepsBefore you call Support processPhone support period HP support by phoneDqpdun Telephone support numbersPlacing a call After the phone support period Additional warranty optionsHP Korea customer support HP Quick Exchange Service JapanRemove the ink cartridges and printheads before shipment Prepare the device for shipmentTo remove ink cartridges before shipment To remove printheads before shipment To remove the control-panel faceplate Remove the device control-panel faceplateLine Display Color Display Remove the duplexer Pack the deviceRemove the output tray To pack the device Physical specifications Device specificationsProduct features and capacities Feature Processor and memory specificationsSystem requirements Device processorNetwork protocol specifications Print specifications Embedded Web server specificationsCopy specifications Fax specificationsEnvironmental specifications Scan specificationsElectrical specifications Supported devices Memory card specificationsPage Appendix C Device specifications Regulatory information Vcci Class B compliance statement for users in Japan FCC statementToxic and hazardous substance table Appendix D 273 Regulatory information for wireless products Australia wired fax statementExposure to radio frequency radiation Appendix D Regulatory information European Union regulatory notice Regulatory model numberDeclaration of Conformity Declaration of conformityDeclaration of conformity 279 Environmental product stewardship program Environmental product stewardship program 281 Power consumption Chemical Substances Third-party licenses Third-party licensesOpenSSL Third-party licenses 285 ======================================================== SHA2 Unicode Third-party licenses 289 Appendix D Regulatory information Index Symbols/NumericsPage Page Page OCR Page Page Page Twain 300 Page Podręcznik użytkownika
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