HP Pro 8500 Premier - A909n manual Solving HP Digital Fax problems, Internal memory is full

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Chapter 11

require a username or password, and all users can read and write to the folder. Also, the dialog box used to enable sharing is different from the standard, Windows sharing dialog box.

However, to ensure that data sent from the HP Officejet Pro is secure, the HP Direct Digital Filing Setup Wizard does not support SFS, and the computer displays the standard sharing dialog box instead of the SFS dialog box. For more information, see the documentation available for your operating system.

Solving HP Digital Fax problems

NOTE: Fax to Network Folder does not support Active Directory.

The computer where the network folder is located is turned off

If you are using Fax to Network Folder, make sure the computer selected to receive faxes is switched on at all times and connected to the network.

The network folder has not been set up correctly

If you are using Fax to Network Folder, verify the following:

•Make sure the folder is created on the server. For more information, see the documentation available for your operating system.

•Make sure the folder has been shared and that users can both read and write to the folder. If you are using a Macintosh computer, make sure you have enabled SMB sharing. For more information, see the documentation available for your operating system.

•Make sure the folder name uses only the letters or characters supported by the operating system. For more information, see the documentation available with the operating system.

•Make sure the folder name is entered in the correct format in the HP Digital Fax Setup Wizard or HP Setup Assistant. For more information, see the information in the wizard or the setup assistant.

•Make sure the valid username and password have been entered. For more information, see the information in the wizard or the setup assistant.

Error conditions are interfering with HP Digital Fax

If the HP Officejet Pro device has been configured to print incoming faxes but is out of paper, load paper in the input tray or resolve the error condition. After the incoming faxes are printed, they are saved to the network folder or forwarded to the designated e-mail address once printed.

The internal memory is full

If the internal memory in the HP Officejet Pro device is full, you cannot send or receive faxes. If the memory is full because too many unsaved faxes have been stored, follow the instructions on the HP device’s control panel.

CAUTION: Clearing the fax log and the internal memory deletes any unsaved faxes stored in the HP device’s memory.

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Contents Officejet PRO Page HP Officejet Pro 8500 A909 All-in-One Series Hewlett-Packard Company notices Safety informationCopyright information AcknowledgementsContents Print HP Digital Solutions some models onlyScan Work with memory devices FaxConfigure and manage CopyUse device management tools Maintain and troubleshoot Contents Solve printing problems HP supplies and accessories Device specifications Support and warrantyRegulatory information 275 Find other resources for the product Get startedResource Description Location Resource Description WindowsFinding the device model number AccessibilityUnderstand the device parts Front view Printing supplies area Back viewControl-panel buttons and lights Color display Control panelLabel Control-panel buttons and lights Two-line display Label Color display IconTwo-line display Connection information Turn off the deviceEco-Tips Description RecommendedChapter Install Tray Install the accessoriesInstall the duplexer To install the duplexerTo turn on accessories on Macintosh computers Turn on accessories in the print driverTo turn on accessories on Windows computers Mac OS XUse the device Use device control-panel menusCritical error messages Change device settingsError messages Device control-panel message typesText and symbols Type numbers and text on the control-panel keypadTo erase a letter, number, or symbol Type text using the visual keyboard some models onlyTo enter a space, pause, or symbol To enter text by using the visual keyboardAvailable when entering Available symbols for dialing fax numbers some models onlyAvailable Description symbols Use the HP softwareUse the HP productivity software To open the HP Photosmart Software on a Windows computerTo open the HP Document Manager Load the originalsLoad an original in the automatic document feeder ADF To load an original in the document feeder trayLoad an original on the scanner glass Select print mediaTo load an original on the scanner glass Recommended papers for printing and copying Tips for selecting and using print media For the best results, observe the following guidelinesUnderstand specifications for supported media Envelopes X 13 inches 216 x 330 mmCards Index card 76.2 x 127 mm 3 x Inches Photo mediaOther media Understand supported media types and weightsTray Type Weight Paper 60 to 105 g/m2 CapacityLb index Tray Type Weight Capacity Cards Up to 200 g/mSet minimum margins Media Left Right Top Bottom MarginLoad media To load Tray 1 main trayLoad media To load Tray Want to Configure traysFollow these steps To print on special or custom-sized media Windows To configure the traysPrint on special and custom-sized media To set a custom media sizeTo print a borderless document Windows Print borderlessClick Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Mac OSOpen the Paper Type/Quality panel To change the settings Change print settingsPrint Print on both sides duplexing Change default settings for all future jobs WindowsChange settings Mac OS Guidelines for printing on both sides of aTo print automatically on both sides of a page Windows Print a WebPerform duplexing To print automatically on both sides of a page Mac OSTo print a Web Cancel a print jobLandscape Scan Scan an originalScan an original to a memory device Scan an original to a computer direct connectionScan an original to a computer network connection Press Start ScanScan from a TWAIN-compliant program Use Webscan via embedded Web serverScan from a TWAIN-compliant or a WIA-compliant program Scan from a WIA-compliant programEdit a scanned original Change scan settingsTo change scan settings Edit a scanned photo or graphicCancel a scan job Chapter Scan HP Direct Digital Filing HP Digital Solutions some models onlyWhat are HP Digital Solutions? HP Digital FaxNetwork address for the folder Username and password for the network if necessaryRequirements Windows shared folder or an SMB Shared Folder Mac OS X onlySetting up the HP Digital Solutions HP Direct Digital FilingClick Settings Set Up Scan to Network FolderTo set up Scan to Network Folder on a Windows computer To set up Scan to Network Folder on a Macintosh computerSet up outgoing e-mail profile Set Up Scan to E-mailSet up Scan to Network Folder from the embedded Web server Use HP Scan to Network FolderSet up Scan to E-mail on a Windows computer Set up Scan to E-mail on a Macintosh computerUse Scan to E-mail Set up Scan to E-mail using the embedded Web serverEntry is added to the Outgoing E-mail Profile List Set up HP Digital Fax on a Windows computer Set Up HP Digital FaxSet up HP Digital Fax on a Macintosh computer Using HP Digital Fax Set up HP Digital Fax from the embedded Web serverChapter HP Digital Solutions some models only Work with memory devices Insert a memory cardConnect a digital camera To insert a memory cardConnect a digital camera Connect a storage device Print Dpof photos To print camera-selected photos using the Dpof standardView photos View photos color display models only View photos using your computerPrint photos from the control panel Print selected photosPrint an index sheet from the device control panel Print passport photos color display models onlyFor color display models a. Press Save Save photos to your computerTo save photos For two-line display modelsFax Send a faxSend a fax manually from a phone Send a basic faxTo send a basic fax from the device control panel To send a fax manually from a phone Send a fax using monitor dialingPress Start FAX Black or Start FAX Color Press Start FAX Black again Send a fax from memoryPress Start FAX Black To send a fax from memorySend a fax to multiple recipients To cancel a scheduled faxSchedule a fax to send later To schedule a fax from the device control panelSend a color original fax Change the fax resolution and Lighter / Darker settingsSend a fax to multiple recipients using group speed dial To send a color original fax from the device control panelChange the fax resolution To change the resolution from the device control panelSend a fax in Error Correction Mode Receive a fax To change the ECM setting from the device control panelReceive a fax manually To receive a fax manually Set up backup fax receptionOn Error Only Turn off Auto AnswerTo reprint faxes in memory from the control panel To set backup fax reception from the device control panelReprint received faxes from memory Select Tools, and then select Reprint Faxes in MemoryForward faxes to another number Poll to receive a faxTo forward faxes from the device control panel Set automatic reduction for incoming faxes Select Basic Fax Setup and then select Fax Paper SizeSet the paper size for received faxes Block junk fax numbersAdd numbers to the junk fax list Set the junk fax modeTo set the junk fax mode To select a number from the caller ID listTo remove numbers from the list of junk fax numbers Receive faxes to your computer Fax to PC and Fax to MacRemove numbers from the junk fax list View a list of blocked fax numbersFax to Pc and Fax to Mac requirements To set up the Fax to PC from the Solution Center WindowsSelect Settings, and then select Fax to PC Setup Wizard Activate Fax to PC and Fax to MacTo modify settings from the device control panel To set up Fax to MacModify Fax to PC or Fax to Mac settings Select the Fax to PC Settings tabChange fax settings Configure the fax headerSet the number of rings before answering Set the answer mode Auto answerSelect Basic Fax Setup, and then select Rings to Answer To set or change the fax header via the embedded Web serverSelect Advance Fax Setup, and then select Distinctive Ring Change the answer ring pattern for distinctive ringSet the dial type Set the fax error correction modeSet the redial options To set the fax speed from the device control panel Select Advanced Fax Setup, and then select Fax SpeedSet the fax speed To set the fax speed via the embedded Web serverSet up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet the fax sound volume To set the fax sound volume via the device control panelSet up a speed-dial group Print and view a list of speed-dial entries To test fax setup via the device control panel Test fax setupFax over Internet Protocol FoIP Use reports Print fax confirmation reports To enable fax confirmation via the device control panelTo enable fax confirmation via the embedded Web server Select Print Report, and then Fax ConfirmationTo view the fax log from the HP Solution Center software Print fax error reportsPress Print Report, and then select Fax Error Report Print and view the fax logPrint the details of the last fax transaction Clear the fax logPrint a Caller ID History Report To cancel a fax Cancel a faxTo cancel a number you are dialing Chapter 106 Fax Make copies from the device control panel CopyTo make a copy from the device control panel Set the number of copies Change the copy settingsTo save the current settings as defaults for future jobs Set the copy paper sizeSet the copy paper type Change copy speed or qualityResize an original to fit onto letter or A4 paper Copy a legal-size document onto letter paper Press Reduce/EnlargeEnhance light areas of your copy Adjust the lightness and darkness of your copyCrop an original color display models only To crop an image from the control panelPress Start Copy Color Collate a copy jobApply Margin Shift to a Copy Job To collate copies from the control panel color displayTo apply margin shift from the control panel color display Cancel a copy jobTwo-sided copy jobs Copy option DescriptionWindows Configure and manageManage the device Mac OSMonitor the device Administer the device Use device management tools Open the Toolbox Tabs ContentsUse the Toolbox Windows Toolbox tabsTo open the Network Toolbox Network ToolboxUtilities Use the HP Solution Center Windows Use the Embedded Web serverPages/buttons Contents To open the embedded Web serverUse the HP Printer Utility Mac OS Use the HP Device Manager Mac OSTo open the HP Device Manager on a Macintosh computer Understand the self-test report HP Printer Utility panels Information and Support panelUnderstand the network configuration Network Configuration Modify wireless settings Configure network optionsChange basic network settings View and print network settingsSelect Advanced Setup, then select Link Speed Change advanced network settingsTurn the wireless radio on and off Set link speedTo change IP settings Set up faxing for the deviceTo view IP settings IP Address Subnet Mask Default GatewaySet up faxing parallel phone systems Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Other equipment or services sharing your fax line Case a Separate fax line no voice calls received Back view of the deviceTo set up the device with a separate fax line Case B Set up the device with DSLTo set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax lineTo set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the device with voice mail Turn off the Auto Answer setting Run a fax testSet up the device with a computer dial-up modem To set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Example of a parallel splitter Chapter Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing for the device 147 10 Example of a parallel splitter Answering machine Computer with modem Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connectionConnect the device before installing the software To connect the deviceShare the device on a locally shared network Network connectionTo share the device Locally shared device Server connectionInstall the device on a network Install the device software on client computersTo install the printer driver on Windows XP Install the device in a pure IPv6 network environmentSelect Network Printer or Network Printer Server To install the printer driver on Windows Vista Configure the device Mac OSInstall the software for network or direct connection To install the software for a direct connectionShare the device on a locally shared network To share the device among computers running Mac OSUnderstand 802.11 wireless network settings Network name SsidSecurity settings Communication modeData encryption To set up wireless communication using the installer Mac OS Select Wireless Setup WizardOn the General tab, click View Wireless Devices To turn off wireless communicationConfigure your firewall to work with HP devices MethodChange the connection method Change from an Ethernet connection to a wireless connectionOn the Wireless Setup tab, press Start Wizard Press Add a DeviceTo add hardware addresses to a WAP Guidelines for ensuring wireless network securityOther guidelines To find out the address of the device a. Select Setup Set up the device for Bluetooth communicationA909 Series Connecting the device with Bluetooth on Windows Connect the device with BluetoothTo install and print using the Microsoft stack To install and print using Bluetooth for Mac OS To install and print using the Widcomm/Broadcom stackConnect the device with Bluetooth on Mac OS Open the Printer Setup UtilitySet Bluetooth security for the device Use a passkey to authenticate Bluetooth devicesTo uninstall from a Windows computer, method Uninstall and reinstall the softwareReset Bluetooth settings via the embedded Web server To set the device to be not visible from the control panelUninstall and reinstall the software 173 To uninstall from a Macintosh computer, method Double-clickHewlett-PackardMaintain and troubleshoot Replace the ink cartridgesMaintain the printheads To replace the ink cartridgesTo print the print quality diagnostic To check printhead healthChapter To align the printheads To calibrate the linefeedTo clean the printheads To clean the printhead contacts manuallyMaintain the printheads 181 To replace the printheads Maintain the printheads 183 Store ink cartridges Clean the deviceStore printing supplies Store printheadsClean the exterior Clean the scanner glassTo clean the scanner glass Clean the automatic document feeder To clean the rollers or separator padClean the device 187 General troubleshooting tips and resources Solve printing problems Troubleshooting topicsDevice shuts down unexpectedly Error message appears on control-panel displayDevice is not responding nothing prints Placement of the text or graphics is wrong Device takes a long time to printPoor print quality and unexpected printouts Device prints half a page, then ejects the paperGeneral print quality troubleshooting Meaningless characters printInk is not filling the text or graphics completely Ink is smearingOutput is faded or dull colored Wrong colors are printing Use a higher print quality settingColors are printing as black and white Printout shows bleeding colorsText or graphics are streaked Solve paper-feed problemsColors do not line up properly Something on the page is missing or incorrectPages are skewing Media is not picked up from a trayMedia is not coming out correctly Multiple pages are being picked upNo copy came out Solve copy problemsCopies are blank Copy quality is poor Documents are missing or fadedSize is reduced Copy defects are apparentSolve scan problems Error messages appearScanner did nothing Scan takes too longText cannot be edited Part of the document did not scan or text is missingCheck the originals Reload document and then restart job Image quality is better when printedScanned image quality is poor Original is a second-generation photo or pictureTake steps to improve the scan quality Scan defects are apparentGraphics look different from the original Blank pagesSolve fax problems Fax test failedFax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Chapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off HookChapter Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 215 Device cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough Computer cannot receive faxes Fax to PC or Fax to MacSent faxes are blank or have vertical lines Received faxes are blank or have vertical lines Solving HP Direct Digital Filing problems Solve HP Digital Solutions problems Server name cannot be found or resolved Filename prefix has not been set up correctly Network folder has not been set up correctlyDisk is full Sending large e-mail messages Incorrect date and time on e-mail messagesError conditions are interfering with HP Digital Fax Solving HP Digital Fax problemsInternal memory is full General network troubleshooting Solve network problemsIncorrect date and time on faxes Problems connecting to a wired network Windows Solve wireless problemsBasic wireless troubleshooting Make sure the wireless 802.11 light is turned onRestart components of the wireless network Advanced wireless troubleshootingRun the Wireless Network Test Mac OS Make sure that the HP device is connected to your network Check to see if you can access the embedded Web server EWSTo access the EWS Make sure the HP device is on the networkMake sure the HP device is online and ready Your wireless router is using a hidden Ssid Device cannot read the memory card Solve photo memory card problemsAdd hardware addresses to a wireless access point WAP Check the memory cardDevice cannot read photos on the memory card Solve device management problemsCheck the memory card slot Troubleshoot installation issues Embedded Web server cannot be openedCheck the computer system Hardware installation suggestionsCheck the hardware connections Check the device to ensure the followingClear jams Software installation suggestionsVerify installation preliminaries Check or perform the followingClear paper jams To clear a jamChapter Avoid paper jams Errors WindowsTo clear a paper jam in the automatic document feeder Incompatible Printhead Printhead problemPrintheads Missing Fax Memory FullPaper Mismatch Cartridge ProblemReplace Cartridges Soon Cartridge cradle cannot moveIncompatible Cartridges Paper JamPrinter is out of paper Printer OfflinePrinter Paused General printer errorDocument failed to print Chapter Maintain and troubleshoot Accessories HP supplies and accessoriesOrder printing supplies online Supplies Ink cartridges and printheadsHP media Appendix a HP supplies and accessories Support and warranty Obtain electronic supportWarranty HP product Duration of limited warrantyInk cartridge warranty information Before you call If you have a problem, follow these stepsObtain HP telephone support Support processHP support by phone Phone support periodTelephone support numbers DqpdunAfter the phone support period Additional warranty options Placing a callHP Quick Exchange Service Japan HP Korea customer supportRemove the ink cartridges and printheads before shipment Prepare the device for shipmentTo remove ink cartridges before shipment To remove printheads before shipment To remove the control-panel faceplate Remove the device control-panel faceplateLine Display Color Display Remove the duplexer Pack the deviceRemove the output tray To pack the device Physical specifications Device specificationsProduct features and capacities System requirements Processor and memory specificationsFeature Device processorNetwork protocol specifications Copy specifications Embedded Web server specificationsPrint specifications Fax specificationsEnvironmental specifications Scan specificationsElectrical specifications Memory card specifications Supported devicesPage Appendix C Device specifications Regulatory information FCC statement Vcci Class B compliance statement for users in JapanToxic and hazardous substance table Appendix D 273 Australia wired fax statement Regulatory information for wireless productsExposure to radio frequency radiation Appendix D Regulatory information Regulatory model number European Union regulatory noticeDeclaration of conformity Declaration of ConformityDeclaration of conformity 279 Environmental product stewardship program Environmental product stewardship program 281 Power consumption Chemical Substances Third-party licenses Third-party licensesOpenSSL Third-party licenses 285 ======================================================== SHA2 Unicode Third-party licenses 289 Appendix D Regulatory information Symbols/Numerics IndexPage Page Page OCR Page Page Page Twain 300 Page Podręcznik użytkownika
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