HP Pro 1175cxi Warranty Upgrades, Returning Your HP OfficeJet Pro for Service, Before You Call

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Warranty Upgrades

Extended warranties and service option upgrades may be obtained through your local HP authorized dealer or HP service centers.

In the U.S. and Canada, extended warranties may also be obtained by calling HP at 1-800-446-0522. For on-site service contracts, call 1-800-835-4747.

Returning Your HP OfficeJet Pro for Service

Before You Call

Before you call HP Customer Support:

1Make sure that the OfficeJet Pro is plugged in and powered on, that the specified inkjet print cartridges are installed correctly, and that the recommended paper is properly loaded in the input tray.

2Review the Setup chapter and Troubleshooting chapter in this User’s Guide.

3Try resetting the OfficeJet Pro by powering it off, then on again, using the power button in the lower front corner of the product.

4Call the HP FIRST toll-free number (see page 11-2) and/or check HP’s Internet site (http://www.hp.com/go/officejet-pro) for information that might help you quickly resolve your problem.

5If you are still experiencing problems and need to speak with an HP Customer Support Representative:

a Have your OfficeJet Pro serial number ready. b Print a Self Test Page (see page 12-2).

c Make a color copy.

d Be prepared to describe the problem you are experiencing in detail.

6Call HP Customer Support. See page 11-3 for more information.

After you receive authorization for hardware service from

HP Customer Support Center, prepare the OfficeJet Pro for shipment and pack it a protective carton. We recommend you save the original shipping container for this purpose.

NOTE In-transit damage is not covered by the warranty, so always insure your shipment.

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Contents HP OfficeJet Pro 1175C User’s GuideAcknowledgments Owner’s Information Page Welcome Printing Vi ContentsHP OfficeJet Pro User’s Guide Getting HelpViii Contents Hewlett-Packard Limited WarrantyPrinting Features Copying FeaturesScanning Features Welcome!12Welcome About This GuideConventions Used Choosing a Location and Environment for Your OfficeJet Pro Setting Up Your New HP OfficeJet ProDirect Connection 2Setting Up Your New HP OfficeJet ProBefore You Start Parallel Port Mode/Type Unpack Your HP OfficeJet Pro Eight Easy Steps to Set Up Your HP OfficeJet Pro4Setting Up Your New HP OfficeJet Pro HP OfficeJet Pro User’s Guide Attach the Front Panel Overlay 6Setting Up Your New HP OfficeJet ProUnlock Your HP OfficeJet Pro Load Paper Into Your HP OfficeJet Pro 8Setting Up Your New HP OfficeJet ProHP OfficeJet Pro User’s Guide Insert the Color and Black Print Cartridges 10Setting Up Your New HP OfficeJet ProHP OfficeJet Pro User’s Guide 12Setting Up Your New HP OfficeJet Pro Connect the Cable and Power CordPage 14Setting Up Your New HP OfficeJet Pro Install the SoftwareHP OfficeJet Pro User’s Guide 16Setting Up Your New HP OfficeJet Pro HP OfficeJet Pro User’s Guide Product Tour 18Setting Up Your New HP OfficeJet ProAdditional Software 20Setting Up Your New HP OfficeJet Pro Installing Caere OmniPage Limited Edition SoftwareInstalling Symantec WinFax PRO Software 22Setting Up Your New HP OfficeJet Pro HP OfficeJet Pro User’s Guide Align Your Tri-Color and Black Print Cartridges 24Setting Up Your New HP OfficeJet ProHP OfficeJet Pro User’s Guide 26Setting Up Your New HP OfficeJet Pro Copying 2Copying How to Make CopiesControlling How Copies Will Look Scan To Fax Number of CopiesCopy Quality 4CopyingReduce/Enlarge Options 6Copying Color Intensity Paper TypesLighter/Darker 8Copying TE Text EnhancementELC Enhance Light Colors HP OfficeJet Pro User’s Guide Factory Defaults Set DefaultsClear/Stop 10CopyingUsing the Automatic Document Feeder ADF 12Copying Start Printing Printing2Printing Stop a Print Job from Windows 95/98 Stop PrintingStop a Print Job from the HP OfficeJet Pro 4Printing Scanning Methods ScanningScanning Tips Scanning Using HP ScanPictureScanning While Working in a File 2ScanningScanning Pictures in TWAIN-Aware Programs 4Scanning Scanning Text Using Acquire TextScanning Pictures Using HP PictureScan Scanning Using a Standalone Program6Scanning Scanning Text Using Caere OmniPage LEEditing Your Scanned Pictures 8Scanning Communicating6 Scanning Using WinFax PROScanning Using Scan To Fax 2Communicating Scanning Using Symantec WinFax PRO StandaloneHP Papers All About Paper2All About Paper Paper Choices When CopyingUsing the Right Front Panel Paper Type When Copying For this Kind of Paper Select this Paper Type Paper Choices When Printing4All About Paper Special Considerations When Using Transparency FilmTips on Loading Paper in the Paper Tray Automatic Document Feeder Requirements Input Tray Requirements6All About Paper Sharing OfficeJet Pro Over a Network Setting Up for Peer-to-Peer Printing and File Sharing2Sharing the OfficeJet Pro Over a Network Setting Up the ServerSetting Up Client Computers Redirecting Client Printing Software to the OfficeJet Pro 4Sharing the OfficeJet Pro Over a Network How to Share Files Across a Peer-to-Peer Network 6Sharing the OfficeJet Pro Over a Network Maintaining Your HP OfficeJet Pro Cleaning the Exterior CaseCleaning the Glass 2Maintaining Your HP OfficeJet Pro HP Multimedia Product Tour Getting Help10-2Getting Help HP Scanning TutorialOn-Line Help 1170C Series Toolbox HP PictureScan Help10-4Getting Help Get Help from HP Support ServicesOn-Line Services HP First 11-2Support Services11-4Support Services Calling in the U.S. and Canada During WarrantyImaging for Internet Plug-In Calling in EuropeGet Help from Caere for OmniPage LE Dial-Up Service for U.S. UsersGet Help from Adobe for PhotoDeluxe SupportSupport Available Dial-Up Service for International UsersGet Help from Symantec for WinFax PRO International 11-8Support ServicesHow to Clear a Paper Jam in the Automatic Document Feeder Troubleshooting12How to Clear a Paper Jam in the Paper Tray Paper Jam with Front Panel MessagePaper Jam with No Front Panel Message How to Use the Self Test12-2Troubleshooting Aligning Cartridges Using the Self Test12-4Troubleshooting Cleaning CartridgesMessage What You Should Do Front Panel Messages12-6Troubleshooting On-Screen Messages 12-8Troubleshooting Software Programs Uninstalling SoftwareUninstalling the HP OfficeJet Pro Product Software Uninstalling Adobe PhotoDeluxe Reinstalling HP OfficeJet Pro SoftwareUninstalling Caere OmniPage LE Installing HP Components Only Installing HP OfficeJet Pro Partner Software Installing the Office 97 Utility13-4Adding and Removing Software Programs Express Service Hewlett-Packard14 Limited WarrantyWarranty Service Returning Your HP OfficeJet Pro for Service Warranty Upgrades14-2Hewlett-Packard Limited Warranty Before You CallPrepare Your HP OfficeJet Pro for Shipment 14-4Hewlett-Packard Limited Warranty System Requirements Technical Information15-2Technical Information Speed SpecificationsCopy Margins Functional SpecificationsPrinting 15-4Technical InformationRegulatory Notices Power SpecificationsEnvironmental Specifications DOC Statement Canada 15-6Technical InformationProduct Options Declaration of Conformity15-8Technical Information Ordering Accessories and SuppliesIndex 2Index Overlap 3-6 post-warranty support 4Index HP OfficeJet Pro User’s Guide