HP Pro 1175cse, Pro 1175cxi manual 12-6Troubleshooting

Front Panel Messages (Continued)

Message	What You Should Do
Remove and check color	The wrong tri-color cartridge may be installed. Remove it,
cartridge. Verify Part	and replace it with the correct cartridge, part number
Number: C1823A.	C1823A.
Unlock scanner.	The scanner is locked. See “Step 3 — Unlock Your
	HP OfficeJet Pro” on 2-7 for unlocking instructions.
Cartridge carriage blocked.	Unblock the cartridge, and turn power off then on again.
Scanner bulb failing.	The scanner bulb is becoming too dim to work properly.
	Turn power off, then on again. If the message continues and
	the light flickers or does not come on, your OfficeJet Pro
	needs to be serviced. See page 14-2 for more information.
Turn Power off then on	A system error has occurred that you cannot resolve
again.	yourself.
	Turn power off, then on again. If this message appears
	repeatedly, or remains on the display, call HP Customer
	Support for help (see page 11-3).
Additional cleaning will be	Replace the print cartridge.
ineffective. Replace
cartridge.
Manual Feed. Insert paper	You are printing, and have requested Manual Feed in the
and press Resume.	Print Properties dialog.
	Insert paper in the manual feed tray, and press
	Select/Resume.
Cannot connect to PC; see	First, check to make sure your computer is turned on. If it is,
User’s Guide.	next check the cable connection between your computer and
	the OfficeJet Pro. Be sure to use only the special IEEE-1284
	parallel printer cable that came with your product. The
	connection must be direct, not through any other parallel
	product, such as a CD-ROM drive.
	After you have checked all connections, open the 1170C
	Series Toolbox. Click the Product Services tab, and select
	Check Product Communication.
	Then try to print or scan again. If the problem persists, one
	of the programs the OfficeJet Pro uses during scanning may
	not be installed, or may already be running.
	Check to be sure that the file hpmdlbia.exe is installed in
	your c:\windows\system folder. If it is, restart your computer
	and try again.
	If it is not, you must reinstall the HP components. First,
	uninstall the HP components (see page 13-1). Then reinstall
	the HP components following the procedure on page 13-2.

12-6Troubleshooting