HP 6310 Troubleshooting information, View the Readme file, Troubleshooting common setup issues

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11 Troubleshooting information

This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the HP All-in-One, wait one minute, then restart it.

5.Reinstall the HP All-in-One software.

Caution Do not connect the USB cable to the computer until prompted by the software installation screen.

For information about uninstalling and reinstalling the software, see Uninstall and reinstall the software.

See the list below for information on other topics covered in this chapter.

Additional troubleshooting topics in this User Guide

●Setup troubleshooting: Contains information on hardware setup, software installation, and fax setup troubleshooting information.

●Operational troubleshooting: Contains information on issues that might occur during normal tasks when using the HP All-in-One features.

Additional sources of information are also available for helping you troubleshoot issues you might have with the HP All-in-One or HP Photosmart Software. See Find more information.

If you are unable to solve the problem using the onscreen Help or HP websites, call HP Support using the number for your country/region.

View the Readme file

You might want to refer to the Readme file for information on system requirements and possible installation problems.

●From a Windows computer, you can access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to OfficeJet All- In-One 6300 series, and then clicking Readme.

●From a Mac, you can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM.

Troubleshooting

User Guide

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Contents HP Officejet 6300 All-in-One series User Guide Safety information Contents Troubleshooting information HP All-in-One at a glance HP All-in-One overviewLabel Description Control panel features Label Name and DescriptionLabel Name and Description Menu overview Setup MenuFeature Help MenuCopy Menu Fax MenuScan To menu Proof Sheet Menu Text and symbolsPhoto Menu Memory DeviceTo enter a space, pause, or symbol Enter text using the keypad on the control panelAvailable symbols for dialing fax numbers To erase a letter, number, or symbolAvailable when entering Available Description symbolsUse the software To open the HP Photosmart Software on a Windows computer To open the HP Photosmart Mac Software on a MacOverview Sources of information Find more informationHP Photosmart Software Help Windows HP Photosmart Mac Help Mac To access onscreen help from the control panelUse the onscreen Help Onscreen help from your deviceContents Use the Help on a Windows computerIndex SearchDisplay area Help toolbarTo access the HP Photosmart Mac Help Use the Help on a MacContents pane Back / Forward Home Search area Set your preferences Finish setting up the HP All-inOne Set your language and country/regionConnection information Adjust the volumeTo adjust the volume from the control panel To set the date and timeSupported software Setup instructions Features Connect using a USB cableConnect using Ethernet Supported connection typesTo connect the HP bt450 to the HP All-in-One To find out the device address of the HP All-in-OneUse a passkey to authenticate Bluetooth devices Set Bluetooth security for the HP All-in-OneTo set the HP All-in-One to require passkey authentication Use a Bluetooth connection to print from your computer To install and print using the Microsoft stack To install and print using the Widcomm stackUse printer sharing To install and print using BluetoothTo enable printer sharing on a Windows computer Click View devices in rangeConnect to a network Wired network setupTo enable printer sharing on a Mac If you want toConnect the HP All-in-One to the network What you need for a wired networkTo connect the HP All-in-One to the network Install the software for a network connection To install the Windows HP All-in-One softwareTo install the Mac HP All-in-One software To change a USB connection to a wired Ethernet connection Fax setupConnect to additional computers on a network Set up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Case H Shared voice/fax Recommended fax setup for serial-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for parallel-type phone systems Case a Separate fax line no voice calls receivedCase B Set up the HP All-in-One with DSL To set up the HP All-in-One with a separate fax lineBack view of the HP All-in-One To set up the HP All-in-One with DSL Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring serviceCase E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax line To set up the HP All-in-One with voice mail Case F Shared voice/fax line with voice mailTo set up the HP All-in-One with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modem Example of a parallel splitterBack view of the HP All-in-One Case I Shared voice/fax line with answering machine Finish setup Example of a parallel splitter Finish setup Example of a parallel splitter Back view of the HP All-in-One To set the answer mode Change settings on the HP All-in-One to receive faxesSet the answer mode Set the number of rings before answeringTo test your fax setup from the control panel Test your fax setupChange the answer ring pattern for distinctive ringing To set a default fax header from the control panel Set the fax headerLoad an original in the automatic document feeder Load originals and load paperLoad originals To load an original in the document feeder trayLoad an original on the glass To load an original on the glassPapers to avoid Choose papers for printing and copyingRecommended papers for printing and copying Papers to avoid for all print and copy jobsLoad full-size paper Additional papers to avoid when copyingLoad paper To load full-size paperLoad originals and load paper Load 10 x 15 cm 4 x 6 inch photo paper To load index cards in the input tray Load index cardsLoad envelopes To load envelopesLoad other types of paper HP Iron-On Transfers for printing onlyAvoid paper jams HP Inkjet labels for printing onlyLoad originals and load paper To print from a software application Windows Print from your computerPrint from a software application To print from a software application MacWindows users Change the print settingsStop a print job Mac usersTo stop a print job from the HP All-in-One Print Send a basic fax Use the fax featuresSend a fax To send a basic fax from the control panelPress Start Fax Black Send a fax manually from a phoneTo send a fax manually from a phone To send a fax using monitor dialing from the control panel Send a fax using monitor dialingPress Start Fax Black or Start Fax Color Receive a fax Receive a fax manuallySet up backup fax reception To receive a fax manuallyOff To set backup fax reception from the control panelReprint received faxes from memory To reprint faxes in memory from the control panelPrint fax confirmation reports To enable fax confirmation from the control panelPrint reports To delete all the faxes in memory from the control panelSend Print fax error reportsStop faxing ReceiveMake a copy Use the copy featuresChange the copy settings Number of Copies Copy Paper SizeMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo Paper Type Lighter / Darker Enhancements Set New DefaultsTo save the current settings as defaults for future jobs To make a borderless copy of a photo from the control panelStop copying To stop copyingCopy Use the scan features Scan an imagePress OK to select Select Computer Stop scanningTo scan to a computer To stop scanningUse the photo and video features Insert a memory cardTo insert a memory card Connect a digital cameraConnect a storage device To print photos from a camera with PictBridgeSelect photos and videos for printing To select individual photos and videosTo deselect photos and videos Print photos using a proof sheetPrint selected photos and videos To print selected photos and videosTo print a proof sheet All CustomTo complete a proof sheet To scan a completed proof sheetTo clean the glass Clean the HP All-in-OneClean the glass Maintain the HP All-in-OneMaintain the HP All-in-One Clean the lid backing To clean the lid backingPrint a self-test report Clean the exteriorTo print a self-test report Handle the print cartridges Work with print cartridgesReplace the print cartridges To replace the print cartridges Maintain the HP All-in-One Align the print cartridges To clean the print cartridges from the control panel Clean the print cartridgesTo align the cartridges from the control panel at any time Clean the print cartridge contacts To clean the print cartridge contactsUser Guide 101 102 Additional troubleshooting topics in this User Guide Troubleshooting informationTroubleshooting common setup issues View the Readme fileSolution Setup troubleshootingHardware setup troubleshooting HP All-in-One will not turn onUser Guide 105 Display shows the wrong language Wrong measurements are showing in menus on the displayHP All-in-One does not print 108 Software installation troubleshooting Fax Setup Wizard Windows or Fax Setup Utility Mac runsMinimum system checks screen appears Windows To start the installation from a Windows computerTo start the installation from a Mac Red X appears on the USB connect promptReceived a message that an unknown error has occurred Uninstall and reinstall the software To start the Fax Setup Wizard WindowsTo start the Fax Setup Utility Mac To uninstall from a Windows computer, methodOn the Windows taskbar, click Start, Settings, Control Panel To uninstall from a Mac Network setup troubleshootingSelect Reinstall Received a System Requirements Error No TCP/IPFax setup troubleshooting Printer Not Found screen appears during installationFax test failed Fax Hardware Test failedFax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Display always shows Phone Off Hook122 HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes User Guide 125 HP All-in-One cannot send faxes, but can receive faxes Fax tones are recorded on my answering machinePaper troubleshooting Operational troubleshootingTo extend your phone cord To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam in the automatic document feeder User Guide 129 To clean the rollers or separator pad Print cartridge troubleshooting To troubleshoot print cartridges132 Order supplies Order paper, or other media Order print cartridgesAccessory and HP Description Model number Order accessoriesOrder other supplies Country/region Number for ordering 136 Warranty HP warranty and supportWarranty upgrades Warranty information HP product Duration of limited warrantyGet support and other information from the Internet Access your serial number and service IDBefore you call HP customer support Call in North America during warranty Call elsewhere in the worldSupport HP Quick Exchange Service Japan Remove the print cartridges before shipment Remove the control panel faceplatePack the HP All-in-One To pack the HP All-in-OneUser Guide 145 146 System requirements Paper specificationsTechnical information Paper tray capacitiesPrint specifications Print margin specificationsCopy specifications Memory card specificationsPhysical specifications Fax specificationsScan specifications Power specificationsMemory specifications Environmental specificationsEnvironmental product stewardship program Regulatory notices FCC statement 154 Geräuschemission VCCI-2Declaration of conformity European Economic Area User Guide 157 158 Index USBFCC User Guide 161 Videos User Guide 163 164

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