HP 6310xi manual Display always shows Phone Off Hook

Page 124

adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.

–If the Fax Line Condition Test fails without the other equipment, connect the HP All-in-One to a working phone line and continue reviewing the troubleshooting information in this section.

●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack.

●Make sure you use the phone cord that came with the HP All-in-One. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to send or receive faxes. After you plug in the phone cord that came with the HP All-in-One, run the fax test again.

After you resolve any problems found, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line.

The display always shows Phone Off Hook

Solution You are using the wrong type of phone cord. Make sure you are using the phone cord that came with the HP All-in-One to connect the device to your phone line. For more information, see The "Using Correct Type of Phone Cord with Fax" test failed.

Solution Other equipment that uses the same phone line as the HP All-in-One might be in use. Make sure extension phones (phones on the same phone line, but not connected to the HP All-in-One) or other equipment are not in use or off the hook. For example, you cannot use the HP All-in-One for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send e-mail or access the Internet.

The HP All-in-One is having problems sending and receiving faxes

Solution Make sure the HP All-in-One is turned on. Look at the display on the HP All-in-One. If the display is blank and the On light is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

After turning on the HP All-in-One, HP recommends you wait five minutes before sending or receiving a fax. The HP All-in-One cannot send or receive faxes while it is initializing after being turned on.

Solution

●Make sure you used the phone cord supplied in the box with the HP All-in- One to connect to the telephone wall jack. One end of the phone cord should

Troubleshooting

User Guide

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Contents HP Officejet 6300 All-in-One series User Guide Safety information Contents Troubleshooting information HP All-in-One at a glance HP All-in-One overviewLabel Description Control panel features Label Name and DescriptionLabel Name and Description Setup Menu FeatureMenu overview Help MenuCopy Menu Fax MenuScan To menu Text and symbols Photo MenuProof Sheet Menu Memory DeviceEnter text using the keypad on the control panel Available symbols for dialing fax numbersTo enter a space, pause, or symbol To erase a letter, number, or symbolAvailable when entering Available Description symbolsUse the software To open the HP Photosmart Software on a Windows computer To open the HP Photosmart Mac Software on a MacOverview Sources of information Find more informationHP Photosmart Software Help Windows To access onscreen help from the control panel Use the onscreen HelpHP Photosmart Mac Help Mac Onscreen help from your deviceContents Use the Help on a Windows computerIndex SearchDisplay area Help toolbarTo access the HP Photosmart Mac Help Use the Help on a MacContents pane Back / Forward Home Search area Finish setting up the HP All-in OneSet your preferences Set your language and country/regionAdjust the volume To adjust the volume from the control panelConnection information To set the date and timeConnect using a USB cable Connect using EthernetSupported software Setup instructions Features Supported connection typesTo connect the HP bt450 to the HP All-in-One To find out the device address of the HP All-in-OneUse a passkey to authenticate Bluetooth devices Set Bluetooth security for the HP All-in-OneTo set the HP All-in-One to require passkey authentication Use a Bluetooth connection to print from your computer To install and print using the Microsoft stack To install and print using the Widcomm stackTo install and print using Bluetooth To enable printer sharing on a Windows computerUse printer sharing Click View devices in rangeWired network setup To enable printer sharing on a MacConnect to a network If you want toConnect the HP All-in-One to the network What you need for a wired networkTo connect the HP All-in-One to the network Install the software for a network connection To install the Windows HP All-in-One softwareTo install the Mac HP All-in-One software To change a USB connection to a wired Ethernet connection Fax setupConnect to additional computers on a network Set up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Case H Shared voice/fax Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Case a Separate fax line no voice calls receivedCase B Set up the HP All-in-One with DSL To set up the HP All-in-One with a separate fax lineBack view of the HP All-in-One To set up the HP All-in-One with DSL Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring serviceCase E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax line To set up the HP All-in-One with voice mail Case F Shared voice/fax line with voice mailTo set up the HP All-in-One with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modem Example of a parallel splitterBack view of the HP All-in-One Case I Shared voice/fax line with answering machine Finish setup Example of a parallel splitter Finish setup Example of a parallel splitter Back view of the HP All-in-One Change settings on the HP All-in-One to receive faxes Set the answer modeTo set the answer mode Set the number of rings before answeringTo test your fax setup from the control panel Test your fax setupChange the answer ring pattern for distinctive ringing To set a default fax header from the control panel Set the fax headerLoad originals and load paper Load originalsLoad an original in the automatic document feeder To load an original in the document feeder trayLoad an original on the glass To load an original on the glassChoose papers for printing and copying Recommended papers for printing and copyingPapers to avoid Papers to avoid for all print and copy jobsAdditional papers to avoid when copying Load paperLoad full-size paper To load full-size paperLoad originals and load paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards Load envelopesTo load index cards in the input tray To load envelopesLoad other types of paper HP Iron-On Transfers for printing onlyAvoid paper jams HP Inkjet labels for printing onlyLoad originals and load paper Print from your computer Print from a software applicationTo print from a software application Windows To print from a software application MacChange the print settings Stop a print jobWindows users Mac usersTo stop a print job from the HP All-in-One Print Use the fax features Send a faxSend a basic fax To send a basic fax from the control panelPress Start Fax Black Send a fax manually from a phoneTo send a fax manually from a phone To send a fax using monitor dialing from the control panel Send a fax using monitor dialingPress Start Fax Black or Start Fax Color Receive a fax Receive a fax manuallySet up backup fax reception To receive a fax manuallyTo set backup fax reception from the control panel Reprint received faxes from memoryOff To reprint faxes in memory from the control panelTo enable fax confirmation from the control panel Print reportsPrint fax confirmation reports To delete all the faxes in memory from the control panelPrint fax error reports Stop faxingSend ReceiveUse the copy features Change the copy settingsMake a copy Number of Copies Copy Paper SizePaper Type Lighter / Darker Enhancements Set New Defaults To save the current settings as defaults for future jobsMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo To make a borderless copy of a photo from the control panelStop copying To stop copyingCopy Use the scan features Scan an imageStop scanning To scan to a computerPress OK to select Select Computer To stop scanningUse the photo and video features Insert a memory cardConnect a digital camera Connect a storage deviceTo insert a memory card To print photos from a camera with PictBridgeSelect photos and videos for printing To select individual photos and videosPrint photos using a proof sheet Print selected photos and videosTo deselect photos and videos To print selected photos and videosTo print a proof sheet All CustomTo complete a proof sheet To scan a completed proof sheetClean the HP All-in-One Clean the glassTo clean the glass Maintain the HP All-in-OneMaintain the HP All-in-One Clean the lid backing To clean the lid backingPrint a self-test report Clean the exteriorTo print a self-test report Handle the print cartridges Work with print cartridgesReplace the print cartridges To replace the print cartridges Maintain the HP All-in-One Align the print cartridges To clean the print cartridges from the control panel Clean the print cartridgesTo align the cartridges from the control panel at any time Clean the print cartridge contacts To clean the print cartridge contactsUser Guide 101 102 Troubleshooting information Troubleshooting common setup issuesAdditional troubleshooting topics in this User Guide View the Readme fileSetup troubleshooting Hardware setup troubleshootingSolution HP All-in-One will not turn onUser Guide 105 Display shows the wrong language Wrong measurements are showing in menus on the displayHP All-in-One does not print 108 Software installation troubleshooting Fax Setup Wizard Windows or Fax Setup Utility Mac runsTo start the installation from a Windows computer To start the installation from a MacMinimum system checks screen appears Windows Red X appears on the USB connect promptReceived a message that an unknown error has occurred To start the Fax Setup Wizard Windows To start the Fax Setup Utility MacUninstall and reinstall the software To uninstall from a Windows computer, methodOn the Windows taskbar, click Start, Settings, Control Panel Network setup troubleshooting Select ReinstallTo uninstall from a Mac Received a System Requirements Error No TCP/IPFax setup troubleshooting Printer Not Found screen appears during installationFax test failed Fax Hardware Test failedFax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Display always shows Phone Off Hook122 HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes User Guide 125 HP All-in-One cannot send faxes, but can receive faxes Fax tones are recorded on my answering machinePaper troubleshooting Operational troubleshootingTo extend your phone cord To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam in the automatic document feeder User Guide 129 To clean the rollers or separator pad Print cartridge troubleshooting To troubleshoot print cartridges132 Order supplies Order paper, or other media Order print cartridgesAccessory and HP Description Model number Order accessoriesOrder other supplies Country/region Number for ordering 136 Warranty HP warranty and supportWarranty upgrades Warranty information HP product Duration of limited warrantyGet support and other information from the Internet Access your serial number and service IDBefore you call HP customer support Call in North America during warranty Call elsewhere in the worldSupport HP Quick Exchange Service Japan Remove the print cartridges before shipment Remove the control panel faceplatePack the HP All-in-One To pack the HP All-in-OneUser Guide 145 146 Paper specifications Technical informationSystem requirements Paper tray capacitiesPrint specifications Print margin specificationsCopy specifications Memory card specificationsFax specifications Scan specificationsPhysical specifications Power specificationsMemory specifications Environmental specificationsEnvironmental product stewardship program Regulatory notices FCC statement 154 Geräuschemission VCCI-2Declaration of conformity European Economic Area User Guide 157 158 Index USBFCC User Guide 161 Videos User Guide 163 164
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