HP 6310xi manual Received a message that an unknown error has occurred

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3.Click Retry to retry the plug and play setup. If this does not work, continue to the next step.

4.Verify that the USB cable is set up properly as follows:

–Unplug the USB cable and plug it in again.

–Do not attach the USB cable to a keyboard or non-powered hub.

–Verify that the USB cable is 3 meters (9.8 feet) or less in length.

–If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.

5.Continue with the installation and restart the computer when prompted.

6.If you are using a Windows computer, open the HP Solution Center and check for the essential icons (Scan Picture, Scan Document, and Send a Fax). If the essential icons do not appear, remove the software and then reinstall it. For more information, see Uninstall and reinstall the software.

I received a message that an unknown error has occurred

Solution Try to continue with the installation. If that doesn’t work, stop and then restart the installation, and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All-in-One.

For more information, see Uninstall and reinstall the software.

Some of the buttons are missing in the HP Solution Center (Windows)

If the essential icons (Scan Picture, Scan Document, and Send a Fax) do not appear, your installation might not be complete.

Solution If your installation is incomplete, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your hard drive. Make sure to remove them properly using the uninstall utility provided in the HP All-in-One program group. For more information, see Uninstall and reinstall the software.

Troubleshooting

User Guide

111

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Contents HP Officejet 6300 All-in-One series User Guide Safety information Contents Troubleshooting information HP All-in-One overview HP All-in-One at a glanceLabel Description Control panel features Label Name and DescriptionLabel Name and Description Menu overview Setup MenuFeature Help MenuFax Menu Copy MenuScan To menu Proof Sheet Menu Text and symbolsPhoto Menu Memory DeviceTo enter a space, pause, or symbol Enter text using the keypad on the control panelAvailable symbols for dialing fax numbers To erase a letter, number, or symbolAvailable Description symbols Available when enteringUse the software To open the HP Photosmart Software on a Windows computer To open the HP Photosmart Mac Software on a MacOverview Find more information Sources of informationHP Photosmart Software Help Windows HP Photosmart Mac Help Mac To access onscreen help from the control panelUse the onscreen Help Onscreen help from your deviceContents Use the Help on a Windows computerIndex SearchDisplay area Help toolbarTo access the HP Photosmart Mac Help Use the Help on a MacContents pane Back / Forward Home Search area Set your preferences Finish setting up the HP All-inOne Set your language and country/regionConnection information Adjust the volumeTo adjust the volume from the control panel To set the date and timeSupported software Setup instructions Features Connect using a USB cableConnect using Ethernet Supported connection typesTo connect the HP bt450 to the HP All-in-One To find out the device address of the HP All-in-OneSet Bluetooth security for the HP All-in-One Use a passkey to authenticate Bluetooth devicesTo set the HP All-in-One to require passkey authentication Use a Bluetooth connection to print from your computer To install and print using the Microsoft stack To install and print using the Widcomm stackUse printer sharing To install and print using BluetoothTo enable printer sharing on a Windows computer Click View devices in rangeConnect to a network Wired network setupTo enable printer sharing on a Mac If you want toWhat you need for a wired network Connect the HP All-in-One to the networkTo connect the HP All-in-One to the network Install the software for a network connection To install the Windows HP All-in-One softwareTo install the Mac HP All-in-One software Fax setup To change a USB connection to a wired Ethernet connectionConnect to additional computers on a network Set up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Case H Shared voice/fax Recommended fax setup for serial-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for parallel-type phone systems Case a Separate fax line no voice calls receivedTo set up the HP All-in-One with a separate fax line Case B Set up the HP All-in-One with DSLBack view of the HP All-in-One To set up the HP All-in-One with DSL Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring serviceCase E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax line To set up the HP All-in-One with voice mail Case F Shared voice/fax line with voice mailTo set up the HP All-in-One with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modem Example of a parallel splitterBack view of the HP All-in-One Case I Shared voice/fax line with answering machine Finish setup Example of a parallel splitter Finish setup Example of a parallel splitter Back view of the HP All-in-One To set the answer mode Change settings on the HP All-in-One to receive faxesSet the answer mode Set the number of rings before answeringTest your fax setup To test your fax setup from the control panelChange the answer ring pattern for distinctive ringing To set a default fax header from the control panel Set the fax headerLoad an original in the automatic document feeder Load originals and load paperLoad originals To load an original in the document feeder trayLoad an original on the glass To load an original on the glassPapers to avoid Choose papers for printing and copyingRecommended papers for printing and copying Papers to avoid for all print and copy jobsLoad full-size paper Additional papers to avoid when copyingLoad paper To load full-size paperLoad originals and load paper Load 10 x 15 cm 4 x 6 inch photo paper To load index cards in the input tray Load index cardsLoad envelopes To load envelopesLoad other types of paper HP Iron-On Transfers for printing onlyAvoid paper jams HP Inkjet labels for printing onlyLoad originals and load paper To print from a software application Windows Print from your computerPrint from a software application To print from a software application MacWindows users Change the print settingsStop a print job Mac usersTo stop a print job from the HP All-in-One Print Send a basic fax Use the fax featuresSend a fax To send a basic fax from the control panelSend a fax manually from a phone Press Start Fax BlackTo send a fax manually from a phone Send a fax using monitor dialing To send a fax using monitor dialing from the control panelPress Start Fax Black or Start Fax Color Receive a fax Receive a fax manuallySet up backup fax reception To receive a fax manuallyOff To set backup fax reception from the control panelReprint received faxes from memory To reprint faxes in memory from the control panelPrint fax confirmation reports To enable fax confirmation from the control panelPrint reports To delete all the faxes in memory from the control panelSend Print fax error reportsStop faxing ReceiveMake a copy Use the copy featuresChange the copy settings Number of Copies Copy Paper SizeMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo Paper Type Lighter / Darker Enhancements Set New DefaultsTo save the current settings as defaults for future jobs To make a borderless copy of a photo from the control panelStop copying To stop copyingCopy Use the scan features Scan an imagePress OK to select Select Computer Stop scanningTo scan to a computer To stop scanningUse the photo and video features Insert a memory cardTo insert a memory card Connect a digital cameraConnect a storage device To print photos from a camera with PictBridgeSelect photos and videos for printing To select individual photos and videosTo deselect photos and videos Print photos using a proof sheetPrint selected photos and videos To print selected photos and videosTo print a proof sheet All CustomTo complete a proof sheet To scan a completed proof sheetTo clean the glass Clean the HP All-in-OneClean the glass Maintain the HP All-in-OneMaintain the HP All-in-One Clean the lid backing To clean the lid backingClean the exterior Print a self-test reportTo print a self-test report Work with print cartridges Handle the print cartridgesReplace the print cartridges To replace the print cartridges Maintain the HP All-in-One Align the print cartridges Clean the print cartridges To clean the print cartridges from the control panelTo align the cartridges from the control panel at any time Clean the print cartridge contacts To clean the print cartridge contactsUser Guide 101 102 Additional troubleshooting topics in this User Guide Troubleshooting informationTroubleshooting common setup issues View the Readme fileSolution Setup troubleshootingHardware setup troubleshooting HP All-in-One will not turn onUser Guide 105 Display shows the wrong language Wrong measurements are showing in menus on the displayHP All-in-One does not print 108 Software installation troubleshooting Fax Setup Wizard Windows or Fax Setup Utility Mac runsMinimum system checks screen appears Windows To start the installation from a Windows computerTo start the installation from a Mac Red X appears on the USB connect promptReceived a message that an unknown error has occurred Uninstall and reinstall the software To start the Fax Setup Wizard WindowsTo start the Fax Setup Utility Mac To uninstall from a Windows computer, methodOn the Windows taskbar, click Start, Settings, Control Panel To uninstall from a Mac Network setup troubleshootingSelect Reinstall Received a System Requirements Error No TCP/IPFax setup troubleshooting Printer Not Found screen appears during installationFax test failed Fax Hardware Test failedFax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Display always shows Phone Off Hook122 HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes User Guide 125 HP All-in-One cannot send faxes, but can receive faxes Fax tones are recorded on my answering machineOperational troubleshooting Paper troubleshootingTo extend your phone cord Clear paper jams To clear a paper jam from the rear doorTo clear a paper jam in the automatic document feeder User Guide 129 To clean the rollers or separator pad Print cartridge troubleshooting To troubleshoot print cartridges132 Order supplies Order paper, or other media Order print cartridgesOrder accessories Accessory and HP Description Model numberOrder other supplies Country/region Number for ordering 136 HP warranty and support WarrantyWarranty upgrades Warranty information HP product Duration of limited warrantyAccess your serial number and service ID Get support and other information from the InternetBefore you call HP customer support Call in North America during warranty Call elsewhere in the worldSupport HP Quick Exchange Service Japan Remove the print cartridges before shipment Remove the control panel faceplatePack the HP All-in-One To pack the HP All-in-OneUser Guide 145 146 System requirements Paper specificationsTechnical information Paper tray capacitiesPrint specifications Print margin specificationsCopy specifications Memory card specificationsPhysical specifications Fax specificationsScan specifications Power specificationsEnvironmental specifications Memory specificationsEnvironmental product stewardship program Regulatory notices FCC statement 154 Geräuschemission VCCI-2Declaration of conformity European Economic Area User Guide 157 158 Index USBFCC User Guide 161 Videos User Guide 163 164

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