Basic Troubleshooting
If you are unable to print:
1. Make sure the cable connections are secure by unplugging them completely and then plugging them back in.
2. Make sure the printer is powered on. The On button will be lit white.
Visit the HP Diagnostic Tools website at www.hp.com/go/tools to download free diagnostic utilities (tools) that you can use to fix common printer problems.
Windows
Make sure that the printer is set as your default printing device:
•• Windows 8: Point to or tap the
•• Windows 7: From the Windows Start menu, click Devices and Printers.
•• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printer.
•• Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.
Make sure that your printer has a check mark in the circle next to it. If your printer is not selected as the default printer,
If you are using a USB cable and you are still unable to print, or the software installation fails:
1.Remove the CD from the CD/DVD drive, and then disconnect the USB cable from the computer.
2.Restart the computer.
3.Insert the printer software CD in the CD/DVD drive, and then follow the
4.After the installation finishes, restart the computer.
Acknowledgements
Windows XP, Windows Vista, Windows 7 and Windows 8 are U.S. registered trademarks of Microsoft Corporation.
Mac
Check your print queue:
1.In System Preferences, click Print & Scan
(Print & Fax in OS X v10.6).
2.Click Open Print Queue.
3.Click a print job to select it.
4.Use the following buttons to manage the print job:
•• Delete: Cancel the selected print job.
•• Resume: Continue a paused print job.
5.If you made any changes, try to print again.
Restart and reset:
1.Restart the computer.
2.Reset the printer.
a.Turn off the printer and unplug the power cord.
b.Wait a minute, then plug the power cord back in and turn on the printer.
If you are still unable to print, reset the printing system and uninstall the software:
To reset the printing system:
1.In System Preferences, click Print & Scan (Print & Fax in OS X v10.6).
2.Press and hold the Control key as you click the list at the left, and then choose Reset printing system. After you reset the printing system, the list of printers in Print & Scan (Print & Fax in OS X v10.6) preferences is empty.
3.Add the printer you want to use.
To uninstall the software:
1.Disconnect the printer from your computer.
2.Open the
3.
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