HP 200 color MFP M276nw manual Device error, press OK, Door open, Genuine HP supply installed

Page 174

Device error, press OK

Description

An internal error occurred.

Recommended action

Press the OK button to resume the job.

Door open

Description

The product front door is open.

Recommended action

Close the door.

Genuine HP supply installed

Description

A genuine HP supply was installed.

Recommended action

No action necessary.

Incompatible <color>

Description

You have installed a toner cartridge that is intended for use in a different HP product model. The product might not function correctly with this toner cartridge installed.

Recommended action

Install the correct toner cartridge for this product.

Incorrect supplies

Description

More than one toner cartridge is installed in the incorrect slot.

Recommended action

Be sure that each toner cartridge is in the correct slot. From front to back, the toner cartridges are installed in this order: black, cyan, magenta, yellow.

158 Chapter 8 Solve problems

ENWW

Image 174

Contents

Laserjet PRO 200 Color MFP Page HP LaserJet Pro 200 color MFP M276 Series Copyright and License Trademark CreditsTable of contents Copy Scan FaxDSL PBX Isdn Vii Manage and maintain 131 Solve problems 149 Enww Enww 198 Supplies and accessories 213 Index 215Xiv Product introduction Product views Product front viewProduct back view Serial number and model number locationControl panel layout Control-panel Home screenEnww Print product reports Menu item DescriptionPrinter sharing disclaimer Enww Paper tray Size Dimensions Supported paper sizesSupported paper sizes Paper type Dimensions1 Weight Capacity2 Paper orientation Supported paper typesLoad the paper input tray Enww Print HP UPD PS driver description Supported printer drivers WindowsHP PCL 6 driver description HP UPD PCL 5 driver descriptionChange print-job settings Windows Priority for changing print-job settingsChange the default settings for all print jobs Change the product configuration settings Change print-job settings Mac OS Click the Options & Supplies buttonClick the Driver tab Configure the installed options Print Print tasks for Windows Use a printing shortcut WindowsCreate a printing shortcut Windows Select an existing shortcut as a base Enww Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select the page orientation Windows Enww Select the paper type Windows Print the first or last page on different paper Windows Print Scale a document to fit page size Windows Create a booklet Windows Click the Print on both sides manually check box Print tasks for Mac OS Use a printing preset Mac OSCreate a printing preset Mac OS Print on both sides Mac OSPrint multiple pages on one sheet of paper Mac OS Select the page orientation Mac OSSelect the paper type Mac OS Print a cover page Mac OS Scale a document to fit page size Mac OSCreate a booklet Mac OS Select the paper size Windows Cancel a print job WindowsAdditional print tasks Windows Select a custom paper size WindowsPrint watermarks Windows Select the paper size Mac OS Cancel a print job Mac OSAdditional print tasks Mac OS Select a custom paper size Mac OSCreate archival-quality prints Color printing Use the HP EasyColor optionChange color options Windows Change the color theme for a print job WindowsChange the color options Mac OS Open the Color/Quality Options menuMatch colors Setting description Setting options Edge ControlManual color options HalftonePrint colored text as black Windows Touch the Enable Web Services button Use HP ePrintUse AirPrint Walk-up USB printing Print Documents View and Print Photos Scan to USB DriveCopy Make a single copy Make multiple copies Copy a multiple-page original Collate a copy job Copy on both sides duplex Copy on both sides duplex Reduce or enlarge a copy Make color or black and white copies Copy identification cards Optimize copy quality Adjust the lightness or darkness for copies Adjust the copy image Copy in draft mode Set the paper size and type for copying on special paper Set new default copy settings Restore copy default settings Copy Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software Mac OSScan to a USB flash drive Scan to a network folder Touch the Scan to Network Folder itemScan to email Scan by using other software Scan from a TWAIN-compliant programScan from a WIA-compliant program Fax Setup for stand-alone fax Set up fax with a telephone answering machineSet up fax with an extension phone Connect fax to a telephone lineSetup for stand-alone fax Use special characters in fax headers Configure the fax time, date, and headerUse the HP Fax Setup Wizard Use the control panelUse the phone book Use the control panel to create and edit the fax phone bookUse phone-book data from other programs Delete phone book entries Create and edit speed-dial entries Delete speed-dial entriesCreate and edit group-dial entries Delete group-dial entries Special symbol Button Description Configure send fax settingsSet special dialing symbols and options Set the dial tone detectionSet the redial-on-busy option Set autoredial and the time between redialsTone dial or pulse dial Set the redial-on-no-answer optionSet resolution settings Set light/dark and resolutionSet the default light/dark contrast setting Set the redial-on-communication-error optionCover page templates Set billing codesEnww Configure receive fax settings Set the answer modeSet fax forwarding Block or unblock fax numbers Set the number of rings-to-answerType of telephone line Type of telephone line Recommended rings-to-answer setting Set distinctive ringSet the alarm volume, phone-line volume, and ring volume Set fax reprint settingsSet the fax sounds volume Use autoreduction for incoming faxesSet the private receive feature Set fax pollingSet stamp-received faxes Set fax polling Supported fax programs Cancel a faxUse fax Delete faxes from memoryUse fax on a DSL, PBX, or Isdn system DSLUse fax on a VoIP service Fax from the flatbed scannerFax from the document feeder Use speed dials and group-dial entries Send a fax from the softwareSend a fax from the software Click Send Now Send a fax with confirmation Schedule a fax to be sent laterUse access codes, credit cards, or calling cards Send faxes internationallyPrint a fax Reprint a fax Receive faxes when fax tones are audible on the phone linePrint a stored fax when the private receive feature is on Receive faxes to a computerTouch the Print Private Faxes button Solve fax problems Fax troubleshooting checklistEnww Fax trace report Print all fax reports Fax error report printingSet the fax error report Print individual fax reportsSet the fax-error-correction mode Fax error messagesChange the fax speed Document feeder door is open Canceled faxCanceled send Fax is busyRedial pending Canceling the fax receiveFax storage is full. Canceling the fax send Fax storage is fullDecrease the fax speed. Ask the sender to Fax Service menu, select the Clear Saved No fax answer Solve problems sending faxes No fax detectedAn error message displays on the control panel Communication error. message appearsNo dial tone Fax is busy. message appears No fax answer. message appearsScanner error Document feeder paper jamFax storage is full. message appears Faxes can be received, but not sent Open the Fax Activity Log menuUnable to use fax functions from the control panel Unable to use speed dialsUnable to use group dials Solve problems receiving faxes Fax does not respond Fax has a dedicated phone lineAn answering machine is connected to the product Answer Mode setting is set to the Manual setting Telephone handset is connected to the productVoice mail is available on the fax line Product is connected to a DSL phone service Product uses a fax over IP or VoIP phone serviceNo fax detected. message appears Select the Print Log Now option Fax is received but does not print Sender receives a busy signalPrivate Receive feature is on Handset is connected to the productCannot send or receive a fax on a PBX line Solve general fax problemsNo dial tone Faxes are sending slowlyFax quality is poor Open the Default Paper Size menu Fax cuts off or prints on two pagesEnww Manage and maintain Use HP Web Services applications Configure IP network settings View or change network settingsRename the product on a network Link speed and duplex settings Setting DescriptionHP Device Toolbox Windows Tab or section Description Status tabHP Web Services tab Print tabNetworking tab HP Utility features HP Utility Mac OSOpen the HP Utility HP Web Jetadmin Product security featuresSet or change the product password Set the Auto Power Down delay Economy settingsSet the sleep delay Print with EconoModeSystem Setup Energy Settings Auto Power Down Wake Events Print when a toner cartridge is at estimated end of life Enable or disable the At Very Low settingsStore and recycle supplies Recycle suppliesToner cartridge storage Replacement instructions Replace the toner cartridgesEnww Enww Enww Update the firmware Manually update the firmwareSet the product to automatically update the firmware Enww Solve problems Check the control panel for error messages Problem-solving checklistCheck that the product power is on Test print functionalityTest the fax receiving functionality Test copy functionalityTest the fax sending functionality Try sending a print job from a computerRestore the factory-set defaults Control panel help systemInterpret control panel messages 10.X00Y Supply ErrorError, Turn off then on Control panel message typesFuser Error XX ErrorError Fan Error, Turn off then onError Turn off then on Black Cartridge Low Black in wrong positionBlack Very Low Cyan in wrong position CleaningCyan Cartridge Low Cyan Very LowDoor open Device error, press OKGenuine HP supply installed Incompatible colorJam in Tray 1, Clear jam and then press OK Install color cartridgeInvalid driver Press OK Load tray 1 Press OK for available mediaMagenta in wrong position Load Tray 1, Plain Size / Cleaning mode, OK to startMagenta Cartridge Low Magenta Very LowMemory is low. Press OK Print failure, press OK. If error repeats, turn off then onManual Duplex Load Tray 1, Press OK Misprint, Press OKRemove shipping locks from cartridges Rear door openRemove shipping lock from color cartridge Replace colorUnsupported color Press OK to continue Used color installed, to accept press OKUnexpected size in tray 1 Load size Press OK Used color in useYellow in wrong position Used supplies in useYellow Cartridge Low Yellow Very LowProduct picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jamsClear jams Jam locationsClear jams from the document feeder Clear jams in the paper input tray Enww Clear jams from the output bin Clear jams from the rear doorEnww Check the paper type setting Windows Check the paper type setting Mac OSImprove print quality Print the supplies status Check toner cartridge statusCalibrate the product to align the colors Check the supplies statusPrint the print quality Print a cleaningPerform additional print quality troubleshooting Interpret the print qualityInspect the toner cartridge for damage Check the EconoMode setting Check print job settingsUse paper that meets HP specifications Check the paper and printing environmentAdjust color settings in the printer driver Change the color theme for a print jobChange the color options Use the printer driver that best meets your printing needs HP PCL 6 driverHP UPD PS driver HP UPD PCL Solve copy quality problems Check the scanner glass for dirt and smudgesCheck the paper settings Check the image adjustment settingsOptimize for text or pictures Edge-to-edge copying Enww Solve scan quality problems Check the resolution settings Check the color settingsSetting Recommended use Check the image adjustment settings Optimize for text or pictures Enww Solve fax quality problems Check the send-fax resolution setting Check the Error Correction setting Send to a different fax machine Check the Fit-to-Page setting Check the senders fax machinePerform a fax diagnostic test System Setup Self DiagnosticsProduct does not print or it prints slowly Product does not printProduct prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessorySolve walk-up USB printing problems Solve direct connection problems Solve wired network problems Computer is using the incorrect IP address for the productPoor physical connection Computer or workstation might be set up incorrectly Computer is unable to communicate with the productSolve wireless network problems Wireless connectivity checklistCannot connect more computers to the wireless product Wireless product loses communication when connected to aNetwork does not appear in the wireless networks list Wireless network is not functioning Perform a wireless network diagnostic testReduce interference on a wireless network Solve product software problems with Windows An error message displayed during the software installationProduct is in Ready mode, but nothing prints Windows Click Devices and PrintersSolve product software problems with Mac OS Printer driver is not listed in the Print & Fax listSoftware troubleshooting Hardware troubleshootingPrint job was not sent to the product that you wanted Windows XP Remove software WindowsRemove software Mac OS Windows Vista and WindowsEnww Supplies and accessories HP anticounterfeit Web site Order parts, accessories, and suppliesHP policy on non-HP supplies Part number Cartridge number DescriptionAccessories IndexDSL Jams 152 Network report Shortcuts Windows Creating Using Index TCP/IP Enww Page Hewlett-Packard Development Company, L.P

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