HP M1120n manual Solve image-quality problems, Print problems, Print quality problems

Page 100

Solve image-quality problems

Print problems

Print quality problems

Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues.

General print-quality issues

The following examples depict letter-size paper that has passed through the product short-edge-first. These examples illustrate problems that would affect all of the pages that you print. The topics that follow list the typical cause and solution for each of these examples.

Problem

Cause

Solution

 

 

 

Print is light or faded.

The media might not meet HP specifications.

Use media that meets HP specifications.

 

 

The print cartridge might be defective. If you

Replace the print cartridge. See Print

use a non-HP print cartridge, no messages

cartridge on page 73.

appear on the product control panel.

If the print cartridge is not low or empty,

 

 

inspect the toner roller to see if the roller is

 

damaged. If it is, replace the print cartridge.

 

 

 

If the whole page is light, the print density

Adjust the print density, and disable

 

 

 

adjustment is too light or EconoMode might

EconoMode in the product Properties.

 

 

 

be turned on.

 

 

 

 

 

 

Toner specks appear.

The media might not meet HP specifications.

Use media that meets HP specifications.

 

 

 

 

 

 

 

 

The paper path might need cleaning.

Clean the paper path. See Clean the paper

 

 

 

 

 

 

 

path on page 75.

 

 

 

 

 

 

 

 

 

 

Dropouts appear.

A single sheet of print media might be

Try reprinting the job.

defective.

 

 

 

The moisture content of the paper is uneven

Try different paper, such as high-quality

or the paper has moist spots on its surface.

paper that is intended for laser printers.

 

 

The paper lot is flawed. The manufacturing

 

processes can cause some areas to reject

 

toner.

 

 

 

 

The print cartridge might be defective.

Replace the print cartridge. See Print

 

 

 

 

cartridge on page 73.

 

 

 

 

If the error persists, contact HP. See

 

 

 

 

www.hp.com/support/LJM1120 or the

 

 

 

 

support flyer that came in the product box.

 

 

 

Vertical streaks or bands appear

The print cartridge might be defective. If you

Replace the print cartridge. See Print

on the page.

are using a non-HP print cartridge, no

cartridge on page 73.

 

 

 

messages appear on the product control

 

 

 

 

panel.

 

 

 

 

 

 

90 Chapter 11 Problem solve

ENWW

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Contents HP LaserJet M1120 MFP Series Page HP LaserJet M1120 MFP Series Copyright and License Trademark CreditsTable of contents Paper and print media ConnectivityPrint tasks Scan CopyManage and maintain the product Appendix a Accessories and ordering information Problem solveAppendix B Service and support Appendix C Specifications Appendix D Regulatory information131 133Viii Product basics Product comparison Base models Network modelsProduct features Front view Product walkaroundBack view Interface ports Serial number and model number locationEasy installation for Windows Advanced installationSupported operating systems Supported product softwareSupported printer drivers Macintosh softwareEnww Control panel Setup/OK button Control-panel walkaroundControl-panel menus Use the control-panel menusControl-panel main menus Menu item Sub-menu item DescriptionMenu Item Description Software for Windows Supported operating systems for Windows Priority for print settingsPrinter driver Operating System To change the settings for all Open the printer driver and change the print settingsTo change the device Software installation types for Windows Remove software for WindowsSupported utilities for Windows Embedded Web server network models onlyStatus Alerts software Other Windows components and utilitiesEnww Use the product with Macintosh Priority for print settings for Macintosh Change printer-driver settings for MacintoshSoftware for Macintosh Supported operating systems for MacintoshInstall Macintosh software for direct connections USB Software installation types for MacintoshInstall Macintosh software for networks network models only Supported utilities for Macintosh Embedded Web server network models onlyUse features in the Macintosh printer driver Create and use printing presets in MacintoshPrint Resize documents or print on a custom paper sizeUse the Services menu Print multiple pages on one sheet of paper in MacintoshScan from the product and HP Director Macintosh Scanning tasksUse page-by-page scanning Scan to fileEnww Connectivity Connect the product directly to a computer with USB Install the product on a network network models only Install the software for the network productSupported network protocols Connect the product to the networkEnww Paper and print media Understand paper and print media use Size Dimensions Priority input tray Tray Supported paper and print media sizesSpecial paper or print media guidelines Media typePriority input tray Load paper and print mediaTray Configure trays Configure trays for copy jobsPrint tasks Change the print driver to match the media type and size Supported paper types and tray capacityGet help for any print option WindowsCancel a print job Create booklets Change print-quality settingsChange print density Print on special media Use different paper and print covers Print a blank firstResize documents Select a paper sizeSelect a paper source Select a paper typeUse watermarks Set the print orientationSave toner Print on both sides of the paper duplex printing On the Finishing tab, select Print on Both Sides ManuallyPrint on both sides of the paper duplex printing Print multiple pages on one sheet of paper in Windows EconoMode Economy settingsArchive print Enww Copy Load originals Use copyOne-touch copy Multiple copiesCancel a copy job Adjust the default copy sizeReduce or enlarge copies Reduce or enlarge copies for the current jobCopy settings Reduction/enlargement settingsAdjust the copy quality for the current job Adjust the default copy qualityClean the scanner glass Adjust the lighter/darker contrast settingAdjust the lighter/darker setting for the current job Adjust the default lighter/darker settingDefine custom copy settings Change copy job print densityCopy onto media of different types and sizes Print or copy edge-to-edgeChange the default media-size setting Restore the copy-settings defaultsChange the default media-type setting Copy a book Duplex two-sided copy jobs Copy photosCopy a two-sided original to a one-sided document Copying a two-sided original to a two-sided document Scan Scan by using HP LaserJet Scan Windows Scan by using other softwareLoad originals for scanning Use scanCanceling a scan job Scan from a TWAIN-compliant programScan from a WIA-compliant program Windows XP and Vista only ReadirisScanner resolution and color Scan settingsScan file format Resolution and color guidelines Clean the scanner glassSetting Recommended use Scan qualityEnww Scan a book Scan a photo Manage and maintain the product Description How to print ConfigurationInformation pages Menu mapSecurity features FeaturesEmbedded Web server network models only Secure the embedded Web serverManage supplies Check and order suppliesStore supplies HP policy on non-HP suppliesReplace supplies Recycle suppliesRedistribute toner Print cartridgeEnww Clean the paper path Clean the productClean the lid backing Firmware updates Clean the exteriorProblem solve Problem-solving checklist Step Verification step Possible problems Solutions NumberDoes the product scan to the computer? Control-panel messages Alert and warning messagesAlert and warning message tables Control panel message Description Recommended actionCritical error messages Critical error message-tablesFuser Error Turn off then on54.1C Error Scanner ErrorEngine comm. Error Clear jams Control-panel display problemsCauses of jams Where to look for jams Clear jams from the input-tray areasClear jams Enww Clear jams from the output bin Clear jams from the print-cartridge area Avoid repeated jams Solve image-quality problems Print problemsPrint quality problems General print-quality issuesAaBbCc See Print cartridge on Media-handling problems Print-media guidelinesSolve print-media problems Performance problems Paper and print media onCopy problems Prevent copy problemsClick Set as Default Printer Open the Printers or Printers and FaxesImage problems See Load paper and print media Copies are blank Sealing tape might not have been Solve scanned-image problems Scan problemsProblem Cause Enww Scan-quality problems Print-quality checklistPrevent scan-quality problems Solve scan-quality problemsEnww Solve connectivity problems Solve direct-connection problemsNetwork problems network models only Resolve communication problems with the networkPing Solve common Windows problems Solve software problemsSolve common Macintosh problems Software troubleshooting Hardware troubleshootingEnww Accessories and ordering information Supplies Cable and interface accessoriesProduct name Description Part number Service and support Hewlett-Packard limited warranty statementCustomer self repair warranty service Print cartridge limited warranty statement Online Services HP service agreementsHP Customer Care HP support and information for Macintosh computersHP Customer Care Extended warranty HP maintenance agreementsRepacking the device Specifications Electrical specifications Physical specificationsPower consumption Environmental specifications Sound Power Level Declared per ISO 9296Acoustic emissions Recommended Operating StorageEnww Regulatory information FCC compliance Environmental product stewardship programPlastics HP LaserJet print suppliesReturn and recycling instructions United States and Puerto RicoMaterial Safety Data Sheet Msds For more information PaperMaterial restrictions Non-US returnsEnww Declaration of conformity Declaration of ConformitySafety statements Laser safetyCanadian DOC regulations EMI statement KoreaSubstances table China Laser statement for Finland六价 铬 CrVI 溴溴 苯 PBB Enww Enww Glossary Enww Index Enww PPC Enww WIA Msds Page CB537-90946* *CB537-90946
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