HP J310 Solve a problem, Improve print quality, To align the cartridges from the Printer Software

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7 Solve a problem

This section contains the following topics:

•Improve print quality

•Clear a paper jam

•Unable to print

•Networking

•HP support

Click here to go online for more information.

Improve print quality

1.Make sure you are using genuine HP cartridges.

2.Check the print properties to make sure you have selected the appropriate paper type and print quality from the Media drop-down list. In the Printer Software, click Printer Actions and then click Set Preferences to access the print properties.

3.Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels. If the print cartridges are low on ink consider replacing them.

4.Align the printer cartridges

To align the cartridges from the Printer Software

NOTE: Aligning the cartridges ensures high-quality output. The HP Printer prompts you to align the cartridges when you print a document after installing a new cartridge.

a. Load letter or A4 unused plain white paper into the input tray.

b. In the Printer Software, click Printer Actions and then click Maintenance Tasks to access the Printer Toolbox.

c. The Printer Toolbox appears.

d. Click Align Ink Cartridges tab. The product prints an alignment sheet.

5.Print a diagnostics page if the cartridges are not low on ink.

To print a diagnostics page

a. Load letter or A4 unused plain white paper into the input tray.

b. In the Printer Software, click Printer Actions and then click Maintenence Tasks to access the Printer Toolbox.

c. Click Print Diagnostic Information to print a diagnostics page. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing

Solve a problem

Improve print quality

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Contents HP Deskjet 3000 J310 series Page Contents Contents How Do I? Chapter Printer parts Get to know the HP PrinterWireless Control panel featuresBehavior Status LightsWireless Status Light To print from a software application PrintPrint documents To print a photo on photo paper Print photosTo print envelopes Print envelopesCartridge tips Quick FormsTips for print success On Paper/Quality tab select a Plain paper typeHP HP Deskjet 3000 J310 series HP Deskjet 3000 J310 series Print using the maximum dpiPrinter settings tips Media drop-down list, click Photo Paper, Best Quality To print in Maximum dpi modeHP Advanced Photo Paper Paper basicsRecommended papers for printing ColorLokHP Printing Paper HP Brochure Paper or HP Superior Inkjet PaperHP Premium Presentation Paper or HP Professional Paper HP Bright White Inkjet PaperLoad full-size paper a. Raise the input tray Load mediaSlide paper-width guide to the left Load small-size paper Slide paper-width guide to the left Load envelopes Paper basics To check the ink levels from the Printer Software Work with cartridgesCheck the estimated ink levels Locate the cartridge number in the Printer Software Order ink suppliesChoose the right cartridges Locate the cartridge number on the printerTo replace the cartridges Replace the cartridgesWork with cartridges Cartridge warranty information Use single-cartridge modeWork with cartridges Use Push Button PBC method To connect the HP Printer using WiFi Protected Setup WPSConnectivity Add the HP Printer to a networkTo connect the product with the USB cable To connect the productTo enable printer sharing on a Windows computer Tips for setting up and using a networked printerConnectivity To align the cartridges from the Printer Software Solve a problemTo print a diagnostics Improve print qualityTo clean the cartridges automatically Output tray Clear a paper jamTo clear a paper jam Input trayPrevent paper jams Inside of printerTo verify that the product is not paused or offline To verify that the product is set as the default printerSelect Set as Default Printer Unable to printWindows Vista Click Manage, and then click Services and ApplicationsTo restart the print spooler WindowsTo clear the print queue Clear the print carriageIdentify a defective cartridge Close cartridge door Prepare the traysNetworking Open output trayHP support If you have a problem, follow these stepsAdditional warranty options Hewlett-Packard Company notices Technical informationPaper size Environmental product stewardship program HP inkjet supplies recycling program Chemical Substances Regulatory notices FCC statement Technical information Declaration of Conformity European Union Regulatory Notice Exposure to radio frequency radiation Products with 2.4-GHz wireless LAN devices France Italia Index Index