HP F2400 manual Setup troubleshooting, Additional warranty options, Placing a call

Page 43

Chapter 8

Solve a problem

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

•Product name (HP Deskjet F2400 All-in-One series)

•Serial number (located on the back or bottom of the product)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

Support phone numbers

For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support.

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

Setup troubleshooting

This section contains setup troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the product to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

For more information, see “Uninstall and reinstall the software” on page 43.

3.Restart your computer.

4.Turn off the product, wait one minute, then restart it.

5.Reinstall the HP Photosmart software.

40 Solve a problem

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Contents Windows Help HP Deskjet F2400 All-in-One series Page Contents Contents How Do I? How Do Printer parts Get to know the HP All-in-OneOne Control panel featuresTo print from a software application PrintPrint documents Related topicsTo print a photo on photo paper Print photosTo print a borderless image To print envelopes Print envelopesClick the Printing Shortcuts tab Print on specialty mediaPaper Type Plain paper Print transparenciesPrint Quality Normal or Best Print postcardsPrint labels Two-sided printing Manual Print brochuresPrint Quality Best Orientation Portrait or LandscapePrint booklets Print Quality NormalLeft Edge Booklet Right Edge Booklet Paper Type Plain Paper Orientation Portrait or Landscape Print postersPrint iron-on transfers Print a Web Click Printer Features, and then set Mirror Image to OnTo print a Web To print in Maximum dpi mode Print using the maximum dpiTo create a printing shortcut View the print resolutionTo view the print resolution Use printing shortcutsTo change the default print settings Set the default print settingsTo delete a printing shortcut Recommended papers for printing Paper basicsHP Photo Value Pack HP Office PaperHP Iron-On Transfers HP Premium Inkjet Transparency FilmLoad small-size paper Load mediaLoad full-size paper Load envelopes BasicsPaper Paper basics Scan to a computer ScanSingle page scan a. Load original Scan Copy documents or photos CopySided original to 1-sided copy a. Load paper Close lid Start copy To check the ink levels from the HP Photosmart Software Work with cartridgesCheck the estimated ink levels Order ink suppliesPrinter Toolbox appears Click the Estimated Ink Level tab Automatically clean print cartridgesChoose the right cartridges Find the cartridge numberTo clean the print cartridge contacts Manually clean print cartridgesTo clean the print cartridges Click Clean the Print CartridgesTo replace the cartridges Replace the cartridgesReplace the cartridges Cartridge warranty information Use ink-backup modeExit ink-backup mode Cartridge warranty information Chapter HP support by phone Solve a problemHP support Support processPlacing a call Setup troubleshootingAdditional warranty options Troubleshooting common setup issuesSetup troubleshooting Press the On button to turn on the product After setting up the product, it does not printSolution 2 Press the On button more slowly Set your product as the default printerRegistration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Check the connection between the product and computerCheck cartridges Print troubleshootingMake sure only one type of paper is loaded Make sure you are using genuine HP ink cartridgesCheck paper Check the ink levelsLoad the stack of paper correctly Solution 1 Align the print cartridgesSolution 2 Automatically clean the print cartridges Check productCheck the printer margins Check printer settingsCheck the print settings Verify the paper size settingContact HP support Scan troubleshootingTo check your margin settings Reset the productScanned image shows dotted lines instead of text Solution 1 Adjust the brightness in the softwareSolution 2 Clean the glass and lid Text is incorrect or missingParts of the original do not appear or are cut off Copy troubleshootingSolution 1 Place the original correctly on the glass Solution 2 Clean the scanner glassSolution 2 Check the ink levels in the print cartridges ErrorsFlashing lights On light Ink Description Solution Light LightsSee Printing in ink Printing in ink-backup mode To stop a print job from the HP All-in-One Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationEnvironmental product stewardship program Paper use Material safety data sheetsPower consumption Eco-TipsΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory model identification number Chemical SubstancesVcci Class B compliance statement for users in Japan FCC statementTechnical information HP Deskjet F2400 All-in-One series declaration of conformity Index Index