HP F2400 manual Solve a problem, Support process, HP support by phone, Phone support period

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8 Solve a problem

This section contains the following topics:

•HP support

•Setup troubleshooting

•Print troubleshooting

•Scan troubleshooting

•Copy troubleshooting

•Errors

HP support

•Support process

•HP support by phone

•Additional warranty options

Solve a problem

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the product.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the product

•Valuable product and troubleshooting information for common problems

•Proactive product updates, support alerts, and HP newsgrams that are available when you register the product

3.Call HP support. Support options and availability vary by product, country/region, and language.

HP support by phone

Phone support options and availability vary by product, country/region, and language. This section contains the following topics:

•Phone support period

•Placing a call

•Support phone numbers

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

HP support

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Contents Windows Help HP Deskjet F2400 All-in-One series Page Contents Contents How Do I? How Do Get to know the HP All-in-One Printer partsControl panel features OneRelated topics PrintPrint documents To print from a software applicationPrint photos To print a photo on photo paperTo print a borderless image Print envelopes To print envelopesPrint transparencies Print on specialty mediaPaper Type Plain paper Click the Printing Shortcuts tabPrint postcards Print Quality Normal or BestPrint labels Orientation Portrait or Landscape Print brochuresPrint Quality Best Two-sided printing ManualPrint Quality Normal Print bookletsLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain Paper Orientation Portrait or LandscapePrint iron-on transfers Click Printer Features, and then set Mirror Image to On Print a WebTo print a Web Print using the maximum dpi To print in Maximum dpi modeUse printing shortcuts View the print resolutionTo view the print resolution To create a printing shortcutSet the default print settings To change the default print settingsTo delete a printing shortcut Paper basics Recommended papers for printingHP Premium Inkjet Transparency Film HP Office PaperHP Iron-On Transfers HP Photo Value PackLoad media Load small-size paperLoad full-size paper Load envelopes BasicsPaper Paper basics Scan Scan to a computerSingle page scan a. Load original Scan Copy Copy documents or photosSided original to 1-sided copy a. Load paper Close lid Start copy Order ink supplies Work with cartridgesCheck the estimated ink levels To check the ink levels from the HP Photosmart SoftwareFind the cartridge number Automatically clean print cartridgesChoose the right cartridges Printer Toolbox appears Click the Estimated Ink Level tabClick Clean the Print Cartridges Manually clean print cartridgesTo clean the print cartridges To clean the print cartridge contactsReplace the cartridges To replace the cartridgesReplace the cartridges Use ink-backup mode Cartridge warranty informationExit ink-backup mode Cartridge warranty information Chapter Support process Solve a problemHP support HP support by phoneTroubleshooting common setup issues Setup troubleshootingAdditional warranty options Placing a callSetup troubleshooting Set your product as the default printer After setting up the product, it does not printSolution 2 Press the On button more slowly Press the On button to turn on the productCheck the connection between the product and computer Uninstall and reinstall the softwareTo uninstall and reinstall the software Registration screen does not appearPrint troubleshooting Check cartridgesCheck the ink levels Make sure you are using genuine HP ink cartridgesCheck paper Make sure only one type of paper is loadedCheck product Solution 1 Align the print cartridgesSolution 2 Automatically clean the print cartridges Load the stack of paper correctlyVerify the paper size setting Check printer settingsCheck the print settings Check the printer marginsReset the product Scan troubleshootingTo check your margin settings Contact HP supportText is incorrect or missing Solution 1 Adjust the brightness in the softwareSolution 2 Clean the glass and lid Scanned image shows dotted lines instead of textSolution 2 Clean the scanner glass Copy troubleshootingSolution 1 Place the original correctly on the glass Parts of the original do not appear or are cut offErrors Solution 2 Check the ink levels in the print cartridgesOn light Ink Description Solution Light Lights Flashing lightsSee Printing in ink Printing in ink-backup mode Stop the current job To stop a print job from the HP All-in-OneStop the current job Technical information Hewlett-Packard Company noticesEnvironmental product stewardship program Eco-Tips Material safety data sheetsPower consumption Paper useΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanTechnical information HP Deskjet F2400 All-in-One series declaration of conformity Index Index