•Step 2: Check the ink levels
Step 1: Make sure you are using genuine HP ink cartridges
Solution: Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:
If this did not solve the issue, try the next solution.
Step 2: Check the ink levels
Solution: Check the estimated ink levels in the cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a
For more information, see:
“Check the estimated ink levels” on page 31
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solve a problem
Check paper
Try the following solutions.
•Step 1: Make sure only one type of paper is loaded
•Step 2: Load the stack of paper correctly
Step 1: Make sure only one type of paper is loaded
Solution: Load only one type of paper at a time.
Cause: More than one type of paper was loaded in the input tray. If this did not solve the issue, try the next solution.
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