HP 4501, 4504, 4505, 4502 manual Resolve ink cartridge problem, Clean the ink cartridge contacts

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Resolve ink cartridge problem

First try removing and reinserting the cartridges. If this does not work, clean the cartridge contacts. If your problem is still not resolved, see Replace the cartridges on page 45 for more information.

Clean the ink cartridge contacts

CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the printer as soon as possible. It is not recommended to leave the ink cartridges outside of the printer longer than 30 minutes. This could result in damage to the printhead or the ink cartridges.

1.Check that power is on.

2.Open the cartridge access door.

Wait for the print carriage to move to the right side of the printer.

3.Remove the cartridge indicated in the error message.

4.Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are the small gold-colored dots on the cartridge.

5.Wipe only the contacts with a dry swab or lint-free cloth.

CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge.

78 Chapter 8 Solve a problem

ENWW

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Contents HP Envy 4500 e-All-in-One series Page Table of contents 103 HP Envy 4500 e-All-in-One series Help HP Envy 4500 e-All-in-One series Help Get to know the HP Envy 4500 series Printer parts Front and top views of the HP Envy 4500 seriesFeature Control panel and status lights3Wireless status light Wireless settings How do I? InstructionsTo change Auto-Off setting Auto-OffPrint To print using HP ePrint HP ePrintTo find the printers email address To turn off ePrintTo print a document Print documentsLoad paper To print on both sidesClick OK to print Load photo paper Print photosTo print a photo on photo paper Print Quick Forms Print Quick FormsLoad envelopes Print envelopesTo print an envelope Print with HP wireless direct Print from a wireless-capable mobile devicePrint from a wireless-capable computer Select Connect New PrinterPrint using the maximum dpi To print in Maximum dpi modeInk tips Printer settings tipsTips for print success Paper loading tipsTips for print success Enww Paper basics Photo printing Recommended papers for printingColorLok Business documentsEveryday printing Special projectsLoad media Load full-size paperLoad small-size paper Enww Load envelopes Slide the paper tray Paper basics Order HP Paper Supplies Enww Copy and scan Copy documents Easy CopyMore copy features Scan to a computer Prepare the scanScan from the printer control panel Scan from your computerTips for copy success Tips for scan success Enww Work with cartridges To check the ink levels from the printer control panel Check the estimated ink levelsTo check the ink levels from the printer software Locate the cartridge number on the printer Order ink suppliesLocate the cartridge number in the printer software Choose right ink cartridges Replace the cartridges To replace the cartridgesEnww Use single-cartridge mode Exit single-cartridge modeCartridge warranty information Tips for working with cartridges Enww Connectivity Push Button PBC method Wi-Fi Protected Setup WPS requires WPS routerPIN method To connect the printer Traditional wireless connection requires routerChange network settings Connect a new printerUSB connection non-network connection To connect the printer with the USB cableChange from a USB connection to a wireless network Change from a USB connection to a wireless networkConnect wirelessly to the printer without a router To connect wirelessly to the printer without a routerTips for setting up and using a networked printer To open the embedded Web server Open the embedded Web server through Wireless DirectAdvanced printer management tools for networked printers About cookiesAdvanced printer management tools for networked printers Enww Solve a problem Improve print quality To align the cartridges from the printer softwareTo print a diagnostics page from the printer software To align the cartridges from the printer displayTo print a diagnostics page from the printer display To clean the cartridges from the printer software To clean the cartridges from the printer displayClear a paper jam To clear a paper jam from paper pathTo clear a paper jam from duplexer To clear a paper jam from print zone Prevent paper jams Unable to print Resolve print issuesTo verify that the printer is set as the default printer To verify that the printer is not paused or offlineWindows To restart the print spoolerWindows Vista Windows XP To clear the print queueTo check the power connection and reset the printer Clear the print carriage Prepare paper trays Close cartridge access door Open paper tray Resolve copy and scan issues Printer failure Resolve printer failureResolve ink cartridge problem Clean the ink cartridge contactsClick here to go online for more information Ink cartridge problem Older generation cartridges Networking Register printer Support process If you have a problem, follow these stepsHP support HP support by phoneAdditional warranty options Phone support period Placing a callTechnical information Hewlett-Packard Company notices To disable the usage information function Anonymous usage information storageSystem requirements SpecificationsEnvironmental specifications Input tray capacityCopy specifications Paper weightsPrint specifications Scan specificationsPower specifications Print resolutionCartridge yield Acoustic information Paper use Environmental product stewardship programEco-Tips PlasticsSleep mode Material safety data sheetsPower consumption Recycling programEnww Restriction of hazardous substance India Regulatory notices Regulatory model identification numberRegulatory notices Enww Visual display workplaces statement for Germany Products with wireless LAN devicesFrance Declaration of conformity Regulatory wireless statements Exposure to radio frequency radiation Wireless notice to users in Japan Index

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