A Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended solutions:
Problem | Solution | |
|
| |
Power button LED is not on. | Make sure that the Power button is on, and the power cord is connected to a grounded | |
| power outlet and to the monitor. | |
| Select Management in the OSD menu, and then select Bezel Power LED. Check if the | |
| Bezel Power LED option is set to Off and, if so, set to On mode. | |
|
| |
Power source LED is not on. | The monitor is not receiving power. Contact your authorized HP service provider to replace | |
The power source LED is on | the power adaptor. | |
the rear of the monitor next |
| |
to the power plug connector. |
| |
|
| |
Screen is blank. | Connect the power cord. Turn on the power. | |
| Connect the video cable properly. See Setting Up the Monitor on page 6 for more | |
| information. | |
| Press a key on the keyboard or move the mouse to turn off the | |
|
| |
Image appears blurred, | Press the Menu button to open the OSD menu, and adjust the brightness and contrast | |
indistinct, or too dark. | scales. | |
|
| |
Check Video Cable appears | Connect the appropriate video cable (VGA, DVI, or HDMI) between the computer and | |
on screen. | monitor. Be sure that the computer power is off while connecting the video cable. | |
|
| |
Input Signal Out of Range | Restart your computer and enter Safe Mode. Change your settings to a supported setting | |
appears on screen. | (see the table in Preset Video Modes on page 35). Restart your computer so that the new | |
| settings take effect. | |
|
| |
Picture is fuzzy and has | Adjust the contrast and brightness controls. | |
ghosting, shadowing | Make sure that you are not using an extension cable or switch box. HP recommends | |
problem. | ||
plugging the monitor directly into the graphic card output connector on the back of your | ||
| ||
| computer. |
Unable to set the monitor to the optimal resolution.
Make sure that the graphics card supports the optimal resolution.
Make sure that the latest supported driver is installed for the graphics card. For HP and Compaq systems, you can download the latest graphics driver for your system from: www.hp.com/support. For other systems, refer to the Web site for your graphics card.
Screen is black or displaying at a lower resolution while displaying
Check if your monitor and computer support HDCP. Refer to
No Audio. | Make sure that the speaker audio cable and USB power cable are connected directly to the |
| computer. |
| NOTE: External speakers are not included with the monitor. |
|
|
30 Appendix A Troubleshooting | ENWW |