HP 2311gt Diagonal 3D manual Solving Common Problems

Page 39

Problem

Solution

 

 

No Plug and Play.

In order for the Plug and Play feature of the monitor to work, you need a computer and

 

graphic card that are compatible with Plug and Play. Check with your computer

 

manufacturer.

 

Check the video cable on the monitor, and make sure that none of the pins are bent.

 

Make sure that the monitor drivers are installed. Refer to Installing Drivers on page 16 for

 

more information. Monitor drivers are also available at: www.hp.com/support.

 

 

Picture bounces, flickers, or

Move electrical devices that might cause electrical interference as far away from the monitor

wave pattern is present in

as possible.

the picture.

Use the maximum refresh rate that your monitor is capable of at the resolution that you are

 

 

using.

 

 

Using HDMI connection,

The audio stream must be connected directly to external speakers or to an audio receiver.

unable to hear audio.

 

 

 

Monitor is always in sleep

Power to the computer should be turned on.

mode (amber LED).

The computer graphic card should be snugly seated in its slot.

 

 

Check that the monitor video cable is properly connected to the computer.

 

Inspect the monitor video cable, and make sure that none of the pins are bent.

 

Check that your computer is operational: Press the Caps Lock key and observe the Caps

 

Lock LED found on most keyboards. The LED should either turn on or off after hitting the

 

Caps Lock key.

 

 

Cannot view 3D content

Install the 3D software included on the CD with the monitor.

properly.

Use the 3D Passive FPR Glasses included with the monitor. The glasses must be 3D

 

 

Passive FPR Glasses to view 3D content. The 3D glasses are designed to work with the 3D

 

filter attached to the surface of the monitor.

 

Adjust the monitor's tilt and your viewing angle.

 

Some people are unable to view 3D content.

 

 

I can see a swirling oil-like

This is caused by the interference of external light in the air layer between the LCD surface

pattern on the monitor when

and the 3D filter. The pattern becomes almost invisible when you turn on the power again.

the monitor is turned off.

 

 

 

ENWW

Solving Common Problems 31

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Page 38 Page 40
Contents HP 2311gt 3D LCD Monitor First Edition September Document Part Number About This Guide Iv About This Guide Table of contents Appendix a Troubleshooting Japanese Power Cord Requirements Viii HP 2311gt 3D LCD Monitor Product FeaturesEnww Safety and Maintenance Guidelines Important Safety InformationSafety Precautions Cleaning the Monitor Maintenance GuidelinesShipping the Monitor Setting Up the Monitor Unpacking the MonitorAssembling the Monitor Connecting the Hdmi Cable Connecting Monitor CablesGetting Hdmi Sound 4Connecting the VGA Cable cable not provided Connecting the VGA Video Cable not providedConnecting the Power Cord Connecting the DVI-D Video Cable not provided6Connecting the Power Cord Installing the Cable Management Clip High-Bandwidth Digital Content Protection HdcpTurning on the Monitor Selecting Video Input Connectors8Tilt Adjustment Setting Up the Monitor Adjusting The TiltConnecting External Speakers and Audio Cable not provided Front-Panel Controls Installing DriversOperating the Monitor CD Software and UtilitiesOSD Menu Selections Using the On-Screen Display OSDIcon Main Menu Options Sub-menu Options Description Enww Power-Saver Feature on DVI Identifying Monitor Conditions Power-Saver FeaturePower-Saver Feature Using 3D Technology 3D Safety Information Using CyberLink PowerDVD 3D Using the 3D Passive FPR Glasses2GB RAM Using TriDef 3D Ignition Game PlayerCaring for the 3D Glasses Cleaning the 3D GlassesHandling the Glasses Solving Common Problems TroubleshootingSolving Common Problems Frequently Asked 3D Troubleshooting Questions Locating the Rating Label Have the following information available when you callTable B-12311gt Specifications Technical SpecificationsEntering User Modes Preset Video ModesLCD Monitor Quality and Pixel Policy Cables Agency Regulatory NoticesFederal Communications Commission Notice ModificationsCanadian Notice Avis CanadienEuropean Union Regulatory Notice Japanese Notice Korean Notice Power Cord Set Requirements Japanese Power Cord RequirementsGerman Ergonomics Notice Energy Star Qualification Product Environmental NoticesChemical Substances HP Recycling Program Ukraine Restriction of Hazardous Substances
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