Alcatel 8410D manual Troubleshooting, Problem, Solution

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Troubleshooting

Problem

A feature does not work as noted in this guide.

There is no dial tone.

The telephone does not ring.

Solution

1Reread the procedure and try again.

2For many features you must lift the handset before you can use the feature.

3Check with your system manager to be sure this feature is administered on your telephone.

1Make sure the handset and line cords at your telephone are securely connected at both ends.

2Press <Test>. If the green light next to <Test> does not go on or flashes rather than goes on steadily, the telephone is not communicating with the switch.

3Find a working telephone of the same type as your own. Unplug this telephone from its modular wall jack. Plug your telephone into that jack and check if it gets dial tone.

4If your telephone still does not work, plug the working telephone (of the same type) into your modular wall jack. If the working telephone has dial tone, your own telephone is faulty. Call the Helpdesk at x2964.

1Make sure the ringer is turned on.

2Set the ringer volume to a higher level.

3Place a test call from another extension to your extension.

4Check the line cord to make certain it is securely connected at both ends.

 

5

If there is still a problem, call the Helpdesk at x2964.

The lights do not go on next to the buttons.

1

Do a self-test of the telephone lights to see if they go on.

 

2

Check the line cord to make certain it is securely connected at both

 

 

ends.

 

3

If there is still a problem, call the Helpdesk at x2964.

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Contents About Your Telephone Call appearances/feature buttonsConference button Dial padDisplay control buttons DisplayDrop button HandsetTest button Volume control buttonTransfer button Xxxxx Feature and Feature Conventions Used in Procedure DescriptionsConventions Special InstructionsAbbreviated Dialing AD Feature FinderHandset Volume Ringer Volume Time/Date To program or reprogram an AD button Abbreviated DialingRingback tone To place an AD callTo cancel Automatic Callback To retrieve a message when your Message light is onAudix Automatic CallbackBurst ring to coworker Call Forwarding All CallsCall Pickup To cancel Call ForwardingConference To drop the last party added to a conference call DirectoryTo search the directory for a name To place a call to the name shownAbbreviation Feature Other Softkey Features That May Be On Your DisplayDisplay, Softkeys, and Control Buttons Drop Using the Softkeys to Activate a FeatureExit Handset VolumeHold Last Number Dialed Redial InspectMute To answer a new call while active on anotherTo adjust the ringer volume speaker is not active Ringer VolumeNormal Display Select RingSend All Calls Self-TestTo test the lights and the display on your telephone Speakerphone To cancel Send All CallsTo change from the speakerphone to the handset To prevent the other party from hearing youTime/Date Stored NumberTransfer TimerTo see the date and time To see elapsed time hours, minutes, secondsRinging Tones Tones and Their MeaningsFeedback Tones Problem TroubleshootingSolution