Troubleshooting guide
Troubleshooting and Troubleshooting guide other information
26
Before requesting service, make the following checks.
If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, refer to “Customer Services Directory (United States and Puerto Rico)” on page 30 if you reside in the U.S.A. or Puerto Rico, or refer to “Product information” on page 29 if you reside in Canada.
| Problem |
| Possible solution | Pages | |
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| No power. | • | Ensure the AC power supply cord is connected. | 12 | |
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| “2CH SEARCH ” or “4CH SEARCH” | • | Make sure that the speakers are on. | 13,15 | |
| does not go off on the display | DIf the display does not go off even when the speakers are on, consult your |
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| while setting the speakers. |
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| • | Select the correct source. | 16 | |
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| • | Turn the muting off. | 20 | |
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| • | Check that the digital signals can be decoded by this system. | 27 | |
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| With the optical fiber connection, cannot play back PCM signal with sampling |
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| frequency of over 96 kHz. |
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| • | Check connections to other equipment. | 9 to 12 | |
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| • | (When the audio is not heard from TV) The optical fiber cable or stereo | 9 | |
| No sound or image after |
| connection cable is necessary to connect with a TV incompatible with ARC. |
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| playback starts. |
| For details, refer to the operating instructions for the connected TV. |
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problems |
| • | Set “AUTO ” in “Switching the input signal detection setting”. | 24 | |
| • | Turn this system off then on again. | — | ||
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| • | Make sure that the speakers are on. | 13,15 | |
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| • | Make sure that the speakers have been properly set. | 14 | |
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| • | Adjust the speakers. | 20,21 | |
Common | No sound from microphone | • | If the connections are normal, this may be a | — | |
• | No sound is output from microphone if this system is digitally connected with DVD | 11,12 | |||
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| cables and make connections again. |
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| The remote control does | • | Replace the batteries if they are worn. | 7 | |
| not work. | • | Make sure the remote control code has been properly set. | 24 | |
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| connected to DVD player (karaoke). |
| player. Change to analog connection and input. Make analog connection to AUX3. |
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| There is no DTS audio output. | • | Set the DTS Digital Audio Output setting on the DVD player, | — | |
| There is audio output, but the |
| player or DVD recorder to Bitstream. |
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| DTS decoder indicator is not lit. | • | Set “DTS ” in “Switching the input signal detection setting”. | 24 | |
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| Sound is not heard when | • | This may occur due to digital copyright protection of the disc if using optical digital connection. | — | |
| playing DVD audio. |
| This system may not be able to play sources with sampling frequency of over 48 kHz. |
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| “F70 ” appears on |
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| the display. | • | Turn off the system, unplug the AC power supply cord, and consult your | — | |
| (“DSP ” or “HDMI ” is |
| dealer. |
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| displayed in .) |
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| “F76 ” appears on the display. | • | Unplug the AC power supply cord, and consult your dealer. | — | |
| (After displayed, the system turns off.) | ||||
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| This system switches to | • | This system is automatically turned off when no signal is input and no | — | |
| standby mode. |
| operation is performed for approx. 30 minutes. |
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eld | No sound in surround | • | Set to Dolby Virtual Speaker, Dolby Pro Logic or SFC. | 17 | |
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Sound | Cannot use Dolby Virtual | • | You cannot use these features with PCM signals with sampling frequency of | 11,12 | |
Speaker, Dolby Pro Logic |
| over 48 kHz. Make analog connection to AUX3. |
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| or SFC. | • | You cannot use for Dolby Digital dual sounds. | — | |
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| • This may occur if you start play from a chapter on a DVD. The following will |
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| When using an HDMI |
| correct the problem. |
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| connection, the first few | 1 Change the audio output setting on the | — | ||
| seconds of sound is cut off. |
| DVD player from Bitstream to PCM. |
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| 2 Change input signal setting to “PCM ” in “Switching the input signal detection setting”. | 24 | ||
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| The system does not work | • | The system does not work properly if you have connected the HDMI input and | 9 | |
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| output terminals incorrectly. Turn the system off, unplug the AC power supply |
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HDMI | properly. |
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| cord, and make the connection again. |
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Could watch TV (VIERA) | • | When using this system in combination with the TV (VIERA) only, check if | — | ||
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| when installed, but now |
| HDMI cable is not connected to “BD/DVD IN” of this system. If it is connected |
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| cannot watch TV. |
| to “BD/DVD IN”, connect to “TO TV (ARC) OUT”. |
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| The sounds of the first few | • | This may occur when playing back | — | |
| seconds are cut off when | ||||
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| disc. Press [u SKIP] on the remote control of recorder or player to play back |
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| playing back |
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| again from the beginning. |
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| LPCM signals. |
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VQT2R70