There is no picture/video.
•
•
•
•
•
Check cable connections (remove and reconnect all cables connected to the TV and external devices).
Set your external device’s (Cable/Set top Box, DVD,
Make sure your connected devices are powered on.
Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control. Reboot the connected device by reconnecting the device’s power cable.
Aerial (Air/Cable) Connection (Cable: depending on the country)
The TV is not receiving all channels.
•
•
Make sure the Aerial cable is connected securely.
Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU - System - Setup (Initial setup) and wait for all available channels to be stored.
•Verify the Aerial is positioned correctly.
The picture is distorted: macro block, small block, dots, pixelization error.
•
•
Compression of video contents may cause picture distortion, especially on fast moving pictures such as sports and action movies.
A low signal can cause picture distortion. This is not a TV issue.
Others
The picture will not display in full screen.
•
•
•
HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents. Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV. Adjust the picture size options on your external device or TV to full screen.
The remote control does not work.
The cable/set top box remote control doesn’t turn the TV on or off, or adjust the volume.
•Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box user manual for the SAMSUNG TV code.
A “Mode Not Supported” message appears.
•Check the supported resolution of the TV, and adjust the external device’s output resolution accordingly.
There is a plastic smell from the TV.
•This smell is normal and will dissipate over time.