Samsung LH55PMFXTBC/EN Installation issue PC mode, Screen issue,  Not Optimum Mode is displayed

Page 76

Chapter 6. Troubleshooting

Checkpoints

76

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connection is secure.

 

 

Blank spaces are found on all four sides of the screen

The blank spaces found on the screen have nothing to do with the product.

when an HDMI or HDMI-DVI cable is connected to the

 

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in

product and PC.

the HDMI or DVI settings for the graphics card.

 

 

 

 

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver

 

to the latest version.

 

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen

 

settings.)

 

 

PC is shown in Source when a PC is not connected.

PC is always shown in Source irrespective of whether or not a PC is connected.

 

 

Screen issue

The power LED is off. The screen will not switch on.

Check the cable connection between the product and PC, and ensure the connection is secure.

 

 

No Cable Connected is displayed on the screen.

Check that the product is connected correctly with a cable.

 

 

 

Check that the device connected to the product is powered on.

 

 

Not Optimum Mode is displayed.

This message is displayed when a signal from the graphics card exceeds the product’s maximum resolution and

 

frequency.

 

 

 

Refer to the Standard signal mode table and set the maximum resolution and frequency according to the product

 

specifications.

 

 

The images on the screen look distorted.

Check the cable connection to the product.

 

 

The screen is not clear. The screen is blurry.

Adjust Coarse and Fine.

 

 

 

Remove any accessories (video extension cable, etc) and try again.

 

 

 

Set the resolution and frequency to the recommended level.

 

 

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Contents  PM32F-BC / PM55F-BC Table of contents Troubleshooting About this manual SymbolsCopyright Safety precautions SafetyElectricity and safety Installation Children may suffocateOperation Children may become injured or seriously harmedStorage Product may fall and become damaged or cause an injuryCleaning Precautions when handling the panelInstallation Device setupWhat’s Included Parts Remote sensor and spacer logo optionalPanel key Remote sensorReverse side Spacer logo optionalPort Description RJ45Connecting the touch overlay PM55F-BCPM32F-BCAnti-theft lock To lock an anti-theft locking deviceRemote control VOLTo place batteries in the remote control Guided installation Installation on a perpendicularwallInstallation on an indented wall VentilationWall mount installation Preparing before installing wall mountInstalling the wall mount Wall mount kit specifications VesaDevice setup External connection CheckpointsCable Connection  RS232C CableDirect LAN cable PC to HUB LAN CableCross LAN cable PC to PC Viewing control state Get control command Controlling Set control commandControl Codes ConnectionCommand Power controlVolume control Input source controlScreen mode control Setting the input source Set Input SourceViewing screen status Get Screen Mode Status Setting the picture size Set Picture SizeScreen size control PIP On/Off controlViewing the screen size Get Screen Size Status Viewing PIP on/off state Get the PIP ON/OFF StatusAuto adjustment control PC and BNC only Video Wall Mode ControlSafety Lock Setting the video wall Set Video Wall ModeViewing the safety lock state Get Safety Lock Status Full NaturalVideo Wall On Video Wall User Control10x10 Video Wall Model 1 ~ Set Number Data 0x01 0x02 0x63 100 0x64Connection using a D-SUB cable Analog type Connection using a DVI cable Digital typePC connection  Sound → set Hdmi Sound to Pcdvi Connection using an HDMI-DVI cable System → General → set Hdmi Hot Plug to Off Connection using an DP cable Connection using an Hdmi cablePrecautions for using DP AV connection ‒‒ Sound → set Hdmi Sound to AvhdmiConnection using an Hdmi cable up to 1080p Audio system connectionLAN connection Source selectionSource EditUninstallation Installation/uninstallationPC software Multiple Display Control Using the RS-232C cable Using the ethernet cableConnection using a direct LAN cable ConnectionConnection using a cross LAN cable Viewing content Home screenPlayer Home → Player →When content is running File formats compatible with PlayerControl buttons on the remote Available menuTemplate files and LFD.lfd files RestrictionsContents Power Point VideoAudio ImageTemplate files Supported in Network Channel and Local ChannelURL Launcher Setting ScheduleURL Launcher Clone ProductID Settings Device IDDevice ID Auto Set PC Connection CableNetwork Status Video WallVideo Wall On/Off Timer Picture ModeOn Timer Ticker Off TimerHoliday Management Approving a connected device from the server Setting the current time Select Edit  Setup Select Time ZoneMenu Screen adjustmentPicture When this setting is on, only UHD products are supported Film Mode Auto AdjustmentImage Reset Hdmi Black LevelReset Picture Picture OffOnScreen display adjustment TimerOnScreen Display Immediate display2nd 3rd Description Language Set the menu language Sound adjustment If Sound Output is set to External, Auto Volume is disabledSound Audio receiver. If this occurs, set the product to ExternalNetwork NetworkNetwork Network Settings Wired Connecting to a Wired NetworkAutomatic Network Settings Wired Manual Network Settings WiredHow to set up automatically How to set up manuallyConnecting to a Wireless Network Network Setting WirelessAutomatic Network Setup Wireless How to set up using Wpspbc Manual Network Setup WirelessSelect Add Network System SystemPower Control Auto Power On Message to OnPower Button Eco Solution Energy Saving ModeNo Signal Power Off Auto Power Off2nd 3rd Description Security Safety Lock Game Mode Reset SystemCustom Logo Logo Display TimeTroubleshooting forAnynet+ Anynet+ HDMI-CECAnynet+ HDMI-CEC System menuProblem Possible Solution Anynet+ device Support SupportTroubleshooting Screen ResolutionBefore you contact us DiagnosisScreen issue Installation issue PC mode Not Optimum Mode is displayed Adjust Brightness and Contrast Sound issue Go to Sound and change Sound Output to InternalTouch function issue Remote control issueSource device issue Other issue Defined resolution is not supported. appearsFrequently asked questions When booting the PC with the input source set toAppendix SpecificationsGeneral Plug-and-Play Standard signal mode table Model Name  PM32F-BC / PM55F-BC SynchronizationMAC, 640 x MAC, 832 xVESA, 800 x VESA, 1024 xVESA, 1152 x VESA, 1280 xNot a product defect Product damage caused by customer’s faultOthers What is afterimage burn-in? Optimum picture quality and afterimage burn-in preventionOptimum picture quality Prevention of afterimage burn-inPreventing afterimage burn-in OZ348 2030 UA102 2110License Open Source Licence Notice
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LH32PMFXTBC/EN, LH43PMFXTBC/EN, LH55PMFXTBC/EN specifications

Samsung has long been a leader in the display technology market, and its latest series of professional displays, including the LH55PMFXTBC/EN, LH43PMFXTBC/EN, and LH32PMFXTBC/EN, continues to build on that legacy. These models are designed for various professional environments, providing cutting-edge technology and features that cater to the needs of businesses, retail spaces, and more.

Each model boasts a high-resolution display that ensures vivid image quality and exceptional clarity. The LH55PMFXTBC/EN features a 55-inch screen, making it ideal for medium to large spaces, while the 43-inch LH43PMFXTBC/EN and the compact 32-inch LH32PMFXTBC/EN are perfect for smaller venues or applications that require versatility. All three models support 4K UHD resolution, delivering sharp visuals that enhance any presentation or advertisement.

One of the standout technologies across this series is Samsung's Quantum Dot technology, which enhances color accuracy and brightness. This allows the displays to produce a wider color gamut, providing eye-catching visuals that attract attention. The ultra-wide viewing angles ensure that the content remains impactful, whether viewed directly or from the side.

Additionally, these models are designed with smart features, including Samsung's MagicINFO software. This platform enables users to easily manage and schedule content across multiple displays, making it perfect for digital signage applications. The displays also come with built-in Wi-Fi and support for various input sources, allowing for seamless integration with other devices.

Durability is also a key characteristic of the Samsung professional display series. These models are equipped with a robust design that ensures reliability in demanding environments. The displays are built to withstand 24/7 operation, making them suitable for continuous use in commercial settings.

Moreover, the energy-efficient design helps businesses reduce operational costs. By utilizing advanced power-saving technologies, these displays not only minimize energy consumption but also contribute to more sustainable practices.

In summary, the Samsung LH55PMFXTBC/EN, LH43PMFXTBC/EN, and LH32PMFXTBC/EN are exemplary choices for anyone looking to invest in professional display solutions. With their impressive resolution, vibrant colors, smart features, and durability, they stand out as some of the finest options available for enhancing visual communication in a variety of professional contexts.