Samsung LH32PMFXTBC/EN, LH43PMFXTBC/EN Other issue, Defined resolution is not supported. appears

Page 80

Chapter 6. Troubleshooting

Other issue

80

The product smells like plastic.

 

The plastic smell is normal and disappears over time.

 

 

 

 

 

 

 

The monitor appears tilted.

 

Remove and then attach the stand again to the product.

 

 

 

 

 

 

 

Audio orvideo cuts out intermittently.

 

Check the cable connection and connect it again if required.

 

 

 

 

 

 

 

 

 

Using a very hard or thick cable may corrupt audio and video files.

 

 

 

 

Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is

 

 

recommended to use right-angle cables.

 

 

 

 

 

 

 

 

Small particles are found on the edges of the product.

 

The particles are part of the product design. The product is not defective.

 

 

 

 

 

 

 

The PIP menu is not available.

 

The menu is enabled or disabled depending on the Source mode.

 

 

 

 

 

 

When I try to change the PC resolution, a message “The

 

The message “The defined resolution is not supported.” appears if the input source resolution exceeds the

defined resolution is not supported.” appears.

 

maximum resolution of the display.

 

 

 

 

 

To resolve the issue, change the PC resolution to a resolution supported on the display.

 

 

 

 

 

 

 

 

There is no sound from the speakers in HDMI mode when

 

DVI cables do not transmit sound data.

 

 

 

a DVI-HDMI cable is connected.

 

Make sure to connect the audio cable to the correct input jack to enable audio.

 

 

 

 

 

 

 HDMI Black Level is not functioning properly on an HDMI

 

This function is available only when a source device, such as a DVD player and STB, is connected to

device with YCbCr output.

 

the product via an HDMI (RGB signal) cable.

 

 

 

 

 

 

 

There is no sound in HDMI mode.

 

Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a source device

 

 

that only supports an older version of the HDMI standard is connected to the product.

 

 

 

 

If these issues occur, connect an audio cable along with the HDMI cable.

 

 

 

 

 

 

 

 

Some PC graphics cards may not automatically recognize HDMI signals that do not include sound.

 

 

In this case, manually select a sound input.

 

 

 

 

 

 

Sound input

Screen mode

 

 

PC

Auto

PC settings

 

 

 

 

 

 

 

 

DVI PC

Audio In (Stereo ports)

PC settings

 

 

 

 

 

 

 

 

 

 

 

 

In power saving mode, when the input source is DisplayPort, PC display settings cannot be saved.

Go to System → Power Control and set Max. Power Saving to Off. Alternatively, configure the PC display output settings again. Ensure the set is turned on.

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Contents  PM32F-BC / PM55F-BC Table of contents Troubleshooting Copyright SymbolsAbout this manual Electricity and safety SafetySafety precautions Installation Children may suffocateOperation Children may become injured or seriously harmedStorage Product may fall and become damaged or cause an injuryCleaning Precautions when handling the panelWhat’s Included Device setupInstallation Parts Remote sensor and spacer logo optionalPanel key Remote sensorReverse side Spacer logo optionalPort Description RJ45Connecting the touch overlay PM55F-BCPM32F-BCAnti-theft lock To lock an anti-theft locking deviceRemote control VOLTo place batteries in the remote control Guided installation Installation on a perpendicularwallInstallation on an indented wall VentilationWall mount installation Preparing before installing wall mountInstalling the wall mount Wall mount kit specifications VesaDevice setup External connection CheckpointsCable Connection  RS232C CableCross LAN cable PC to PC LAN CableDirect LAN cable PC to HUB Viewing control state Get control command Controlling Set control commandControl Codes ConnectionCommand Power controlVolume control Input source controlScreen mode control Setting the input source Set Input SourceViewing screen status Get Screen Mode Status Setting the picture size Set Picture SizeScreen size control PIP On/Off controlViewing the screen size Get Screen Size Status Viewing PIP on/off state Get the PIP ON/OFF StatusAuto adjustment control PC and BNC only Video Wall Mode ControlSafety Lock Setting the video wall Set Video Wall ModeViewing the safety lock state Get Safety Lock Status Full NaturalVideo Wall On Video Wall User Control10x10 Video Wall Model 1 ~ Set Number Data 0x01 0x02 0x63 100 0x64PC connection Connection using a DVI cable Digital typeConnection using a D-SUB cable Analog type  System → General → set Hdmi Hot Plug to Off Connection using an HDMI-DVI cable Sound → set Hdmi Sound to Pcdvi Precautions for using DP Connection using an Hdmi cableConnection using an DP cable AV connection ‒‒ Sound → set Hdmi Sound to AvhdmiConnection using an Hdmi cable up to 1080p Audio system connectionLAN connection Source selectionSource EditPC software Multiple Display Control Installation/uninstallationUninstallation Using the RS-232C cable Using the ethernet cableConnection using a direct LAN cable ConnectionConnection using a cross LAN cable Viewing content Home screenPlayer Home → Player →When content is running File formats compatible with PlayerControl buttons on the remote Available menuTemplate files and LFD.lfd files RestrictionsContents Power Point VideoAudio ImageTemplate files Supported in Network Channel and Local ChannelURL Launcher Setting ScheduleURL Launcher Clone ProductID Settings Device IDDevice ID Auto Set PC Connection CableVideo Wall Video WallNetwork Status On Timer Picture ModeOn/Off Timer Holiday Management Off TimerTicker Approving a connected device from the server Setting the current time Select Edit  Setup Select Time ZonePicture Screen adjustmentMenu When this setting is on, only UHD products are supported Film Mode Auto AdjustmentImage Reset Hdmi Black LevelReset Picture Picture OffOnScreen display adjustment TimerOnScreen Display Immediate display2nd 3rd Description Language Set the menu language Sound adjustment If Sound Output is set to External, Auto Volume is disabledSound Audio receiver. If this occurs, set the product to ExternalNetwork NetworkNetwork Network Settings Wired Connecting to a Wired NetworkAutomatic Network Settings Wired Manual Network Settings WiredHow to set up automatically How to set up manuallyAutomatic Network Setup Wireless Network Setting WirelessConnecting to a Wireless Network Select Add Network Manual Network Setup WirelessHow to set up using Wpspbc System SystemPower Control Auto Power On Message to OnPower Button Eco Solution Energy Saving ModeNo Signal Power Off Auto Power Off2nd 3rd Description Security Safety Lock Game Mode Reset SystemCustom Logo Logo Display TimeTroubleshooting forAnynet+ Anynet+ HDMI-CECAnynet+ HDMI-CEC System menuProblem Possible Solution Anynet+ device Support SupportTroubleshooting Screen ResolutionBefore you contact us Diagnosis Not Optimum Mode is displayed Installation issue PC modeScreen issue Adjust Brightness and Contrast Sound issue Go to Sound and change Sound Output to InternalSource device issue Remote control issueTouch function issue Other issue Defined resolution is not supported. appearsFrequently asked questions When booting the PC with the input source set toGeneral SpecificationsAppendix Plug-and-Play Standard signal mode table Model Name  PM32F-BC / PM55F-BC SynchronizationMAC, 640 x MAC, 832 xVESA, 800 x VESA, 1024 xVESA, 1152 x VESA, 1280 xOthers Product damage caused by customer’s faultNot a product defect What is afterimage burn-in? Optimum picture quality and afterimage burn-in preventionOptimum picture quality Prevention of afterimage burn-inPreventing afterimage burn-in OZ348 2030 UA102 2110License Open Source Licence Notice
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LH32PMFXTBC/EN, LH43PMFXTBC/EN, LH55PMFXTBC/EN specifications

Samsung has long been a leader in the display technology market, and its latest series of professional displays, including the LH55PMFXTBC/EN, LH43PMFXTBC/EN, and LH32PMFXTBC/EN, continues to build on that legacy. These models are designed for various professional environments, providing cutting-edge technology and features that cater to the needs of businesses, retail spaces, and more.

Each model boasts a high-resolution display that ensures vivid image quality and exceptional clarity. The LH55PMFXTBC/EN features a 55-inch screen, making it ideal for medium to large spaces, while the 43-inch LH43PMFXTBC/EN and the compact 32-inch LH32PMFXTBC/EN are perfect for smaller venues or applications that require versatility. All three models support 4K UHD resolution, delivering sharp visuals that enhance any presentation or advertisement.

One of the standout technologies across this series is Samsung's Quantum Dot technology, which enhances color accuracy and brightness. This allows the displays to produce a wider color gamut, providing eye-catching visuals that attract attention. The ultra-wide viewing angles ensure that the content remains impactful, whether viewed directly or from the side.

Additionally, these models are designed with smart features, including Samsung's MagicINFO software. This platform enables users to easily manage and schedule content across multiple displays, making it perfect for digital signage applications. The displays also come with built-in Wi-Fi and support for various input sources, allowing for seamless integration with other devices.

Durability is also a key characteristic of the Samsung professional display series. These models are equipped with a robust design that ensures reliability in demanding environments. The displays are built to withstand 24/7 operation, making them suitable for continuous use in commercial settings.

Moreover, the energy-efficient design helps businesses reduce operational costs. By utilizing advanced power-saving technologies, these displays not only minimize energy consumption but also contribute to more sustainable practices.

In summary, the Samsung LH55PMFXTBC/EN, LH43PMFXTBC/EN, and LH32PMFXTBC/EN are exemplary choices for anyone looking to invest in professional display solutions. With their impressive resolution, vibrant colors, smart features, and durability, they stand out as some of the finest options available for enhancing visual communication in a variety of professional contexts.
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