Samsung AQ24UGFNEUR, AQ24TSBXEUR, AQ18TSBN, AQ12UGFN, AQ24TSBN, AQ18TSBX, AQ09UGFX Troubleshooting

PROBLEM

SOLUTION

The air conditioner does

• Check power status and then operate the air conditioner again.

not work at all.

• Plug in or switch on the circuit breaker and then operate the air conditioner again.

• Check if you have set the Off Timer. Operate the air conditioner again by pressing the

Power button.

The temperature

• Check if you have selected Fan/Turbo mode. In these modes, desired temperature is set to

adjustment is not working.

auto and you cannot adjust the temperature.

Cool/Warm air does

• Check if the set temperature is higher(during Cool mode)/lower(during Heat mode) than

not come out of the air

the current temperature. Press the Temp + or - button on the remote controller to change

conditioner.

the set temperature.

• Check if the Air filter is blocked by dirt. If there is a lot of dust on the Air filter,

cooling(heating) performance may decrease. Clean them frequently.

• Check if the outdoor unit is covered or installed near the obstacle. Take the cover off and

take the obstacle away.

• If you want to operate the air conditioner in the sunlight, cover the outdoor unit using

curtains or etc.

• Check if the air conditioner is operating in De-ice mode. When the ice formed in winter

or the outdoor temperature is too low, the air conditioner operates in De-ice mode

automatically. In De-ice mode, indoor fan stops and cool air does not come out.

• If the doors or windows are open, it may cause bad cooling (heating) performance.

Close the doors and windows.

• Check if the air conditioner has just been turned on after stopping cooling or heating

operation. In this case, just a fan will run to protect the outdoor unit compressor.

• Check if the pipe length is too long. When the pipe length exceeds maximum allowable

pipe length, cooling (heating) performance may decrease.

Air flow adjustment is not

•

Check if you have selected Auto/Dry/

mode. In these modes, desired

working.

temperature is set to auto and you cannot adjust the temperature.

Fan speed adjustment is

•

Check if you have selected Auto/Dry/Turbo/

mode. In these mode, fan speed

not working.

is set to Auto and you cannot adjust the fan speed.

Remote controller is not

• Check if your batteries are depleted.

working.

• Make sure nothing is blocking your remote controller sensor.

Timer function does not

• Check if you press the Set button on the remote controller after you have set the time.

set.

The indicator is blinking

• Press the Power

button or disconnect the power plug/switch off the auxiliary power

continuously.

switch.

If the indicator is still blinking, contact the service center.

Odors permeate in the

• Check if the appliance is running in a smoky area. Ventilate the room or operate the air

room during operation.

conditioner in Fan mode for 1~2 hours. (We do not use smelly components in the air

conditioner.)