Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service centre.
Issues | Solutions and Explanations | |
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| First of all, please perform the Picture Test and confirm that your TV is properly displaying test image. | |
Picture Quality | (go to MENU - Support - Self Diagnosis - Picture Test) If the test image is properly displayed, the | |
| poor picture may caused by the source or signal. | |
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| •• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI cables to | |
| deliver HD (high definition) picture quality. | |
| •• Cable/Satellite subscribers: Try HD stations from the channel line up. | |
The TV image does not look as | •• Aerial connection: Try HD stations after performing Auto tuning. | |
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good as it did in the store. | •• Many HD channels are up scaled from SD (Standard Definition) contents. | |
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| •• Adjust the Cable/Set top box video output resolution to 1080i or 720p. | |
| •• Make sure you are watching the TV at the minimum recommended distance based on the size | |
| and definition of the signal. | |
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| •• Compression of video contents may cause picture distortion especially in fast moving pictures | |
The picture is distorted: | such as sports and action movies. | |
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macroblock error, small block, | •• Low signal level or bad quality can cause picture distortion. This is not a TV issue. | |
dots, pixelization | •• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analogue and | |
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| digital TV. | |
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| •• Adjust the Picture options in the TV menu. (go to Picture Mode / Colour / Brightness / | |
| Sharpness) | |
There is poor colour or | •• Adjust Energy Saving option in the TV menu. (go to MENU - System - Eco Solution - Energy | |
brightness. | Saving) | |
| •• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Reset | |
| Picture) | |
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There is a dotted line on the | •• If the picture size is set to Screen Fit, change it to 16:9. | |
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edge of the screen. | •• Change cable/satellite box resolution. | |
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When changing channels, the | •• If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait | |
until the cable box reboots. It may take up to 20 minutes. | ||
picture freezes or is distorted | ||
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or delayed. | •• Set the output resolution of the cable box to 1080i or 720p. | |
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| First of all, please perform the Sound Test to confirm that your TV audio is properly operating. (go to | |
Sound Quality | MENU - Support - Self Diagnosis - Sound Test) | |
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| If the audio is ok, the sound problem may be caused by the source or signal. | |
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There is no sound or the sound | •• Please check the volume of the device (Cable/Sat Box, DVD, | |
is too low at maximum volume. | ||
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| •• Set the Speaker Select option to TV Speaker in the sound menu. | |
| •• If you are using an external device, make sure the audio cables are connected to the correct | |
| audio input jacks on the TV. | |
The picture is good but there is | •• If you are using an external device, check the device’s audio output option (ex. you may need to | |
no sound. | ||
change your cable box’s audio option to HDMI when you have a HDMI connected to your TV). | ||
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| •• If you are using a DVI to HDMI cable, a separate audio cable is required. | |
| •• Reboot the connected device by reconnecting the device’s power cable. | |
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The speakers are making an | •• Check the cable connections. Make sure a video cable is not connected to an audio input. | |
•• For aerial or cable connections, check the signal strength. Low signal level may cause sound | ||
inappropriate noise. | ||
| distortion. | |
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