Issues |
| Solutions and Explanations |
There is no picture/Video. |
| • Check cable connections (remove and reconnect all cables connected to the TV and external |
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| devices). |
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| • Set your external devices’ (Cable/Set top Box, DVD, |
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| connections to the TV input. For example, if an external device’s output is HDMI, it should be connect |
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| to an HDMI input on the TV. |
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| • Make sure your connected devices are powered on. |
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| • Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote. |
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RF(Cable/Antenna) Connection |
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The TV is not receiving all channels. |
| • Make sure the Antenna cable is connected securely. |
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| • Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU - |
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| Setup - Plug & Play (Initial setup) and wait for all available channels to be stored (p. 7). |
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| • Verify the Antenna is positioned correctly. |
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The picture is distorted: macro block error |
| • Compression of video contents may cause picture distortion, especially with fast moving pictures |
small block, dots, pixelization |
| such as sports and action movies. |
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| • A low signal can cause picture distortion. This is not a TV issue. |
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PC Connection |
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A “Mode Not Supported” message |
| • Set your PC’s output resolution and frequency so they match the resolutions supported by the TV (p. 24). |
appears. |
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“PC” is always shown on the source list, |
| • This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected. |
even if a PC is not connected. |
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The video is OK but there is no audio. |
| • If you are using a HDMI connection, check the audio output setting on your PC. |
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Network Connection (Depending on Models) |
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Wireless network connection failed. |
| • Samsung Wireless USB dongle is required to use a wireless network. |
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| • Make sure the Network Connection is set to Wireless (p. 27). |
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| • Make sure the TV is be connected to a wireless IP sharer (router). |
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Others |
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The picture won’t display in full screen. |
| • HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) |
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| contents. |
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| • Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV. |
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| • Adjust the picture size options on your external device or TV to full screen. |
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The remote control does not work. |
| • Replace the remote control batteries with the poles |
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| • Clean the sensor’s transmission window on the remote. |
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| • Try pointing the remote directly at the TV from 5~6 feet away. |
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The cable/set top box remote control |
| • Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user |
doesn’t turn the TV on or off, or adjust the |
| manual for the SAMSUNG TV code. |
volume. |
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A “Mode Not Supported” message |
| • Check the supported resolution of the TV, and adjust the external device’s output resolution |
appears. |
| accordingly. Refer to the resolution settings on page 24 of this manual. |
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There is a plastic smell from the TV. |
| • This smell is normal and will dissipate over time. |
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The TV Signal Information is unavailable |
| • This function is only available with digital channels from an Antenna / RF/Coax connection (p. 23). |
in the Self Diagnostic Test menu. |
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The TV is tilted to the side. |
| • Remove the base stand from the TV and reassemble it. |
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There are difficulties assembling the stand |
| • Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, use a |
base. |
| magnetized screw driver. |
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The channel menu is greyed out. |
| • The Channel menu is only available when the TV source is selected. |
(unavailable) |
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Your settings are lost after 30 minutes or |
| • If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change |
every time the TV is turned off. |
| the settings from Store Demo mode to Home Use mode in the Plug & Play (Initial setup) procedure. |
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| Press the SOURCE button to select TV mode, and go to MENU → Setup → Plug & Play (Initial |
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| setup) → ENTERE(p. 7). |
You have intermittent loss of audio or |
| • Check the cable connections and reconnect them. |
video. |
| • Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are |
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| flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 |
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| degree connectors. |
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