Issues | Solutions and Explanations | |
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When changing channels, | •• If connected with a cable box, please try to reset the cable box. Reconnect the AC | |
cord and wait until the cable box reboots. It may take up to 20 minutes. | ||
the picture freezes or is | ||
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distorted or delayed. | •• Set the output resolution of the cable box to 1080i or 720p. | |
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| First of all, please perform the Sound Test to confirm that your TV audio is properly | |
Sound Quality | operating. (go to MENU - Support - Self Diagnosis - Sound Test) | |
| If the audio is ok, the sound problem may be caused by the source or signal. | |
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There is no sound or | •• Please check the volume of the device (Cable/Sat Box, DVD, | |
the sound is too low at | ||
to your TV. | ||
maximum volume. | ||
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| •• Set the Speaker Select option to TV Speaker in the sound menu. | |
| •• If you are using an external device, make sure the audio cables are connected to the | |
| correct audio input jacks on the TV. | |
The picture is good but | •• If you are using an external device, check the device’s audio output option (ex. you | |
there is no sound. | may need to change your cable box’s audio option to HDMI when you have a HDMI | |
| connected to your TV). | |
| •• If you are using a DVI to HDMI cable, a separate audio cable is required. | |
| •• Reboot the connected device by reconnecting the device’s power cable. | |
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| •• Check the cable connections. Make sure a video cable is not connected to an audio | |
The speakers are making | input. | |
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an inappropriate noise. | •• For aerial or cable connections, check the signal strength. Low signal level may | |
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| cause sound distortion. | |
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No Picture, No Video |
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| •• Make sure the AC power cord is securely plugged in to the wall outlet and the TV. | |
The TV will not turn on. | •• Make sure the wall outlet is working. | |
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| •• Try pressing the P button on the TV to make sure the problem is not the remote. If | |
| the TV turns on, refer to “The remote control does not work” below. | |
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| •• Ensure the Sleep Timer is set to Off in the Time menu. | |
| •• If your PC is connected to the TV, check your PC power settings. | |
The TV turns off | •• Make sure the AC power cord is plugged in securely to the wall outlet and the TV. | |
automatically. | ||
•• No Signal Power Off turns off the TV if no signal has been received by the TV for | ||
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| a specified period time. Auto Power Off turns off the TV if there has been no user | |
| input in four hours. | |
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