Samsung HT-J5550W/EN Symptom Check/Remedy Not Available appears on, If the Hdmi output is set to

Symptom		Check/Remedy
"Not Available" appears on	~	The feature is unavailable or the action cannot be completed at this time because:
screen.		1. The Blu-ray/DVD disc's software restricts it.
		2. The Blu-ray/DVD disc's software doesn’t support the feature (e.g., angles)
		3. The feature is not available at the moment.
		4. You’ve requested a title or chapter number or search time that is out of range.
If the HDMI output is set to	~ Press and hold the 5 button on front panel for more than 5 seconds with no disc
a resolution your TV cannot		in the product. All settings will revert to their factory settings.
support (for example,
1080p), you may not see a
picture on your TV.
No HDMI output.	~	Check the connection between the TV and the HDMI jack of the product.
	~	Check if your TV supports 576p/480p/720p/1080i/1080p HDMI input resolution.
Abnormal HDMI output	~	If random noise appears on the screen, it means that TV does not support HDCP
appears on the screen.		(High-bandwidth Digital Content Protection).
DLNA function
You can see folders shared	~	DLNA shows only Photo, Music, and Movie files. It does not display other kinds of
through DLNA, but cannot		files.
see the files.
Video plays intermittently.	~	Check if the network is stable.
	~	Check if the network cable is properly connected and if the network is overloaded.
The DLNA connection	~	IP addresses under the same subnetwork should be unique, otherwise IP collision
between the TV and PC is		can cause an unstable connection.
unstable.	~	Check if you have a firewall enabled.
		If so, disable the firewall function.
BD-LIVE
The home cinema cannot	~	Test whether the network connection is active by using the Network Status
connect to the BD-LIVE		function.
server.	~	Check whether a USB memory device is connected to the product.
	~	The memory device must have at least 1GB of free space to accommodate the
		BD-LIVE service.
		You can check the available size in BD Data Management. (See pages 36 and
		39.)
	~	See if the BD-Live Internet Connection option is set to Allow(All).
	~	If all above fails, contact the content provider or update to the latest firmware.
When using the BD-LIVE	~	The USB memory device must have at least 1GB of free space to accommodate
service, an error occurs.		the BD-LIVE service.
		You can check the available size in BD Data Management. (See pages 36 and
		39.)

✎When the factory default settings are restored, all stored user BD data is deleted.

Appendix

47 - English