Samsung LH85QMFPLGC/UE, LH85QMFPLGC/EN manual Other issue, Multi Screen menu is not available

Page 101

Other issue

The product smells like plastic.	The plastic smell is normal and disappears over time.

The monitor appears tilted.	Remove and then attach the stand again to the product.

Audio or video cuts out intermittently.

Check the cable connection and connect it again if required.

Using a very hard or thick cable may corrupt audio and video files.

Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is recommended to use right-angle cables.

Small particles are found on the edges of the product. The particles are part of the product design. The product is not defective.

The Multi Screen menu is not available.

The menu is enabled or disabled depending on the Source mode.

When I try to change the PC resolution, a message "The defined resolution is not currently supported." appears.

The message "The defined resolution is not currently supported." appears if the input source resolution exceeds the maximum resolution of the display.

To resolve the issue, change the PC resolution to a resolution supported on the display.

There is no sound from the speakers in HDMI mode when a DVI-HDMI cable is connected.

DVI cables do not transmit sound data.

Make sure to connect the audio cable to the correct input jack to enable audio.

HDMI Black Level is not functioning properly on an HDMI device with YCbCr output.

This function is available only when a source device, such as a DVD player and STB, is connected to the product via an HDMI (RGB signal) cable.

There is no sound in HDMI mode.

Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a source device that only supports an older version of the HDMI standard is connected to the product.

If these issues occur, connect an audio cable along with the HDMI cable.

Some PC graphics cards may not automatically recognize HDMI signals that do not include sound. In this case, manually select a sound input.

PC

DVI PC

Sound input	Screen mode
Auto	PC settings
Audio In (Stereo ports)	PC settings

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Image 101

Contents QM85F Table of contents Screen Adjustment Sound Adjustment Safety Precautions Before Using the ProductSafety symbols Symbol Name MeaningDo not touch the power plug with wet hands Electricity and SafetyDo not connect multiple products to a single power socket Insert the power plug all the way in so it is not looseAn increased internal temperature may cause a fire InstallationProduct may become damaged by an electric shock Damage to the cable may cause a fire or electric shockProduct may fall, causing personal injury or product damage Have a technician install the wall-mount hangerEdible oil or oil vapor can damage or deform the product Do not lay down the product on its frontUse can result in an electric shock or a fire OperationEnsure the vents are not blocked by tablecloths or curtains Do not apply an impact to the productUse the product at the recommended resolution and frequency Insert each battery so that its polarity +, is correctDo not hang on or climb on the product Do not use humidifiers or stoves around the productDamage to your hearing may result Precautions when handling the panelCleaning Storage and MaintenanceCleaning the exterior and display PrecautionsChecking the Components PreparationsControl Panel PartsPanel Key Description ButtonsButtons Description ReturnControl menu Port Description Reverse SideTo lock an anti-theft locking device Anti-theft LockNumber buttons Remote ControlCH List Not Available Mute the sound MagicInfo Player I Launch ButtonProduct ID using the number buttons To place batteries in the remote controlQuickly select frequently used functions Return to the previous menuInstallation on a Perpendicular Wall Before Installing the Product Installation GuideInstallation on an Indented Wall Tilting Angle and RotationWall Mount Kit Specifications Vesa Installing the Wall MountInstalling the Wall Mount Pin Signal Remote Control RS232CCable Connection RS232C CableLAN Cable Pin No Standard Color SignalRS232C cable GndSignal Connector RJ45Direct LAN cable PC to HUB Cross LAN cable PC to PCConnection ConnectionControlling Set control command Viewing control state Get control commandCommand Command type Value rangeVolume control Power controlInput Source An input source code to be set on a product Setting the input source Set Input SourceInput source control Screen mode control PIP On/Off control Auto adjustment control PC and BNC onlyFull Natural Video Wall Mode ControlSafety Lock Set Video Wall On/Off Video Wall OnWallOn Same as above Nak Set Video WallOff 10x10 Video Wall ModelSet Number Data 10x10 Video Wall Model 1 ~Before Connecting Connecting and Using a Source DeviceConnecting to a PC Connection using the D-SUB cable Analog typeConnection Using an HDMI-DVI Cable Connection using a DVI cable Digital typePrecautions for using DP Connection Using an Hdmi CableConnection Using an DP Cable Connecting to a Video Device Using an Hdmi cable or Hdmi to DVI Cable up to 1080p Connecting to an Audio SystemConnecting the LAN Cable Source Changing the Input sourceEdit Name SourceUninstallation Using MDCUsing MDC via RS-232C serial data communications standards Connecting to MDCMonitor ComputerConnection using a direct LAN cable Using MDC via EthernetConnection using a cross LAN cable Multi Screen Home featureMulti Screen Home → Multi Screen → Enter EPicture Mode Picture ModeOn Timer On/Off TimerOff Timer On/Off TimerHoliday Management Network Settings Network SettingsHome → Network Settings → Enter E View the network settingsHome → MagicInfo Player I → Enter E MagicInfo PlayerMagicInfo Player ID Settings ID SettingsDevice ID PC Connection CableVideo Wall Video WallHorizontal x Vertical Video WallFormat Screen PositionMore settings More settingsPicture settings menu appears Home → More settings → Enter EMenu m → Picture → Picture Mode → Enter E Screen AdjustmentPicture Backlight 100 Brightness Contrast Sharpness Color Tint G/RMenu m → Picture → Enter E Picture Mode Picture Mode settings Adjustable optionsMenu m → Picture → Color Temperature → Enter E Color TemperatureWhite Balance Menu m → Picture → White Balance → Enter EGamma ――If Picture Mode is set to Calibration, Gamma is disabledCalibrated Value Menu m → Picture → Calibrated Value → Enter EPicture Options Film Mode Off Auto Motion PlusPicture Options Digital NR Off Hdmi Black LevelColor Tone Film ModeDigital NR Hdmi Black LevelColor Tone Off Digital NR Hdmi Black Level Low Film Mode ResetAuto Motion Plus Dynamic BacklightPicture Size · Zoom/Position ResolutionPicture Size Picture SizePicture Size ResolutionZoom/Position PC Screen Adjustment Auto AdjustmentMenu m → Picture → Reset Picture → Enter E Reset PictureResets your current picture mode to its default settings Picture OffOnScreen Display Reset OnScreen DisplayMulti Screen OnScreen DisplayPIP Portrait PIP LandscapePC, HDMI1, HDMI2, DisplayPort1, DisplayPort2, DisplayPort3 RestrictionsMain picture Sub picture Triple Screen Portrait Triple Screen LandscapeFour Screen Portrait Four Screen LandscapeDisplay Orientation Source Content OrientationOnscreen Menu Orientation Aspect RatioScreen Protection Available Settings Optimum SettingsPixel Shift Screen ProtectionTimer Off / Repeat / Interval TimerMessage Display Menu Language Reset OnScreen DisplayMenu m → OnScreen Display → Menu Language → Enter E Set the menu languageInitial settings System SetupSystem SystemPower On Delay Sleep TimerTime Clock SetMagicInfo I Source Auto Source Switching Auto Source SwitchingPrimary Source Recovery Primary SourceAuto Power On Power ControlPC Module Power Power ControlAuto Power On Off PC Module Power Power ButtonNetwork Standby Off Power Button Standby ControlEco Solution Eco SolutionEnergy Saving Eco SensorNo Signal Power Off Temperature ControlAuto Power Off Energy Saving Off Eco Sensor Screen Lamp ScheduleMenu m → System → Change PIN → Enter E Change PINSecurity GeneralHdmi Hot Plug GeneralMenu m → System → Reset System → Enter E Reset SystemSound Sound AdjustmentHdmi Sound Speaker Selection Sound on Video CallMenu m → Sound → Reset Sound → Enter E Reset SoundMenu m → Support → Software Update → Enter E Software UpdateSupport Contact SamsungOn/Off Timer Picture ModeNetwork Settings Go to HomeMore settings ID SettingsSupport Reset AllMenu m → Support → Reset All → Enter E Checking the Resolution and Frequency Troubleshooting GuideTesting the Product Screen issue Installation issue PC modeNot Optimum Mode is displayed Check the followingsAdjust Brightness and Contrast Brightness and color do not look normal Screen display does not look normal Sharpness Display looks unstable and then freezesVolume is too low Sound issueThere is no sound Video is available but there is no soundSource device issue Remote control issueThere is audible sound when the volume is muted Remote control does not workMulti Screen menu is not available Other issueThere is no sound in Hdmi mode IR sensor is not functioning This product does not support the HDMI-CEC featureHDMI-CEC does not work Question Answer Model Name Specifications105 Preset Timing Modes Pixel Clock Sync Polarity KHz MHz Resolution108 Product damage caused by customers fault Responsibility for the Pay Service Cost to CustomersAppendix Not a product defectPrevention of Afterimage Burn-in What is afterimage burn-in? Recommended prevention practicesLicense

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