
troubleshooting
Before requesting service, please check the following.
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| The unit will not turn on. | • Is the power cord plugged into | • Connect the power plug to the | |||||
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 | the outlet? | outlet. | 
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| A function does not work when the | • Is there static electricity in the | • Disconnect the power plug and | |||||
| button is pressed. | air? | connect it again. | |||||
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| Sound is not produced. | • Is the unit properly connected | • Connect it correctly. | |||||
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 | to your TV? | • Press the Mute button to | |||||
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 | • Is the Mute function on? | cancel the function. | |||||
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 | • Is the volume set to minimum? | • Adjust the volume. | |||||
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| The Picture does not appear on a TV | • Is the TV connected properly? | • Connect it correctly. | |||||
| when the function is selected. | 
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| The remote control does not work. | • Are the batteries drained? | • Replace with new batteries. | |||||
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 | • Is the distance between remote | • Move closer to the unit. | |||||
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 | control and main unit too far? | 
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| The sound from the left/right | • Are the left/right audio output | • Check the left/right channel and | |||||
| channels are reversed. | cables from the TV connected | connect it/them correctly. | |||||
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| The SoundShare (TV pairing) failed. | • Does your TV support | • SoundShare is supported by | |||||
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 | SoundShare? | some Samsung TVs released | |||||
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 | • Is your TV firmware the latest | after 2012. Check your TV to | |||||
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 | see if it supports SoundShare. | ||||||
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 | version? | ||||||
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 | • Does an error occur when | • Update your TV with the latest | |||||
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 | firmware. | 
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 | connecting? | 
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 | • Reset the TV MODE and | • Contact the call center. | |||||
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 | connect again. | • Press | 
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 | button for 5 seconds | 
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 | to reset the product. | |||||
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ENG
● TROUBLESHOOTING
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