Samsung UE48JU6410UXZF, UE40JU6410UXXC, UE48JU6400KXXC manual Troubleshooting and Maintenance

Page 7

Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the

TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto Update).

Issues

Solutions and explanations

 

 

The TV is not powered on.

Make sure that the power cord is connected and that the remote has live batteries and

 

is functioning properly. If the power cord is properly connected and the remote control is

 

operating normally, there might arise a problem with the antenna cable connection, or the

 

cable/set-top box might not be turned on. Check the antenna connection or turn on the cable/

 

set-top box.

 

 

The TV won’t turn on.

Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

 

Make sure that the wall outlet is working.

 

Try pressing the P button on the TV to make sure that the problem is not with the remote. If

 

the TV turns on, refer to “The remote control does not work” below.

 

 

There is no picture/video.

Check the cable connections. Remove and reconnect all cables connected to the TV and

 

external devices.

 

Set the video outputs of your external devices (Cable/set-top box, DVD, Blu-ray etc) to match

 

the TV's input connections. For example, if an external device’s output is HDMI, connect it to

 

an HDMI input on the TV.

 

Make sure that your connected devices are powered on.

 

Be sure to select the correct input source.

 

Reboot the connected device by unplugging it and reconnecting the device's power cable.

 

 

The remote control does

Replace the remote control batteries. Make sure that the batteries are installed with their poles

not work.

(+/–) in the correct direction.

 

Clean the sensor’s transmission window on the remote.

 

Try pointing the remote directly at the TV from 1.5~1.8 m away.

 

 

The Cable or set-top box

Programme the cable or set-top box remote control to operate the TV. Refer to the Cable or

remote control doesn’t

set-top box user manual for the SAMSUNG TV code.

turn on/off the TV or

 

adjust the volume.

 

 

 

English

English - 7

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Contents Page English Risk of Electric Shock do not OpenWhats in the Box? Using the TV ControllerInstalling batteries into the remote control Remote ControlTV Camera Connection Connecting to a NetworkNetwork Connection Wireless Network Connection WiredE-Manual Initial setupAccessing the associated menu screen from an e-Manual topic Accessing the associated e-Manual topic from a menu screenTroubleshooting Troubleshooting and MaintenanceStill image warning Eco Sensor and screen brightnessCaring for the TV Mounting the TV on a wall TV InstallationVesa wall mount kit notes and specifications Installing the wall mount kitProviding proper ventilation for your TV Depending on the model Safety Precaution Securing the TV to the wallAttaching the TV to the Stand Preventing the TV from fallingSpecifications Specifications and Other Information20.9 kg Decreasing power consumption Recommendation EU Only LicencesFrançais Avertissement ! Consignes de sécurité importantesUne source Contenu de la boîteUtilisation du contrôleur du téléviseur Carte de garantie non disponible dans tous les paysMise en place des piles dans la télécommande Connexion réseau Câble Connexion de la caméra TVConnexion à un réseau Connexion réseau Sans filAccès à lécran de menu associé depuis une page de le-Manual Configuration initialeManual Utilisation des boutons de lécran principal de le-ManualRésolution des problèmes Résolution des problèmes et entretienAvertissement relatif aux images fixes Capteur Eco et luminosité de lécranEntretien du téléviseur Kit de montage mural Vesa Remarques et spécifications Installation du téléviseurInstallation du kit de montage mural Fixation du téléviseur à un murVentilation adaptée de votre téléviseur Solide, puis nouez-le fermement Fixation du téléviseur sur le soclePrécautions de sécurité fixation du téléviseur au mur Conseils pour éviter toute chute du téléviseurSpécifications Spécifications et informations supplémentaires20,9 kg Réduction de la consommation dénergie Recommandation UE uniquement Español Advertencia Instrucciones importantes de seguridadApaga el televisor ¿Qué hay en la caja?Uso del controlador del televisor Mando a distancia y 2 pilas AAAColocación de las pilas en el mando a distancia Mando a distanciaConexión de la red Cable Conexión de la cámara del televisorConexión a una red Conexión de la red InalámbricaCorrespondiente Configuración inicialEl e-Manual Actualización del e-Manual a la última versiónSolución de problemas Solución de problemas y mantenimientoAdvertencia sobre las imágenes fijas Sensor económico y brillo de la pantallaCuidado del televisor Instalación del kit de montaje mural Instalación del televisorInstalación del televisor en una pared Notas y especificaciones sobre el kit de montaje mural VesaVentilación adecuada del televisor Según el modelo Montaje del televisor en el soportePrecauciones de seguridad Fijación del televisor a la pared Precauciones para evitar la caída del televisorEspecificaciones Especificaciones e información adicionalPulgadas 152 cm Pulgadas 163 cm Reducción del consumo de energía Recomendación Solo UE LicenciasPortuguês Aviso! Instruções de segurança importantesUtilização do controlador do televisor Que está incluído na caixa?Telecomando & Pilhas AAA x Colocação de pilhas no telecomando TelecomandoLigação de rede Com fios Ligação da câmara de televisorLigação a uma rede Ligação de rede Sem fiosActualização do e-Manual para a versão mais recente Configuração inicialResolução de problemas Resolução de problemas e manutençãoAviso relativo a imagens fixas Sensor Eco e brilho do ecrãCuidados a ter com o televisor Montagem do televisor numa parede Instalação do televisorInstalação do kit de montagem na parede Fornecimento de ventilação adequada para o televisor Consoante o modelo Fixação do televisor à basePrecauções de segurança Fixação do televisor à parede Como evitar que o televisor caiaCaracterísticas técnicas Características técnicas e outras informaçõesPolegadas 152 cm Polegadas 163 cm Rotação da base esquerda/direita Nome do modelo Redução do consumo de energiaRecomendação Apenas para a UE LicençasThis page is intentionally Left blank This page is intentionally Left blank Contact Samsung World Wide BN68-07198A-00
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