Samsung DVD-P370/AUS, DVD-P370/XEC, DVD-P370/EUR manual Troubleshooting, Problem Action

Troubleshooting

Before requesting service (troubleshooting), please check the following.

	Problem			Action	Page
		•	Check the batteries in the remote control.
No operations can be			They may need replacing.
		•	Operate the remote control at a distance of no more than 20 feet.		P3
performed with the
		•	Remove batteries and hold down one or more buttons for several minutes to drain
remote control.
			the microprocessor inside the remote control to reset it. Reinstall batteries and try
			to operate the remote control again.
Disc does not play.		•	Ensure that the disc is installed with the label side facing up.		P5
		•	Check the region number of the DVD.
		•	5.1channel sound is reproduced only when the following conditions are met. :
5.1 channel sound is			1) The DVD player is connected with the proper Amplifier		P13-14
			2) The disc is recorded with 5.1 channel sound.
not being reproduced.		•	Check whether the disc being played has the “5.1 ch” mark on the outside.
		•	Check if your audio system is connected and working properly.		P26
		•	In a SETUP Menu, is the Audio Output set to Bitstream?
		•	The features or action cannot be completed at this time because:
The	icon appears	1. The DVD’s software restricts it.
		2. The DVD’s software doesn’t support the feature (e.g., angles).
on screen.
		3. The feature is not available at the moment.
		4. You’ve requested a title or chapter number or search time that is out of range.
Disc Menu doesn’t appear.		•	Check if the disc has a Menu.
Play mode differs from the		•	Some of the functions selected in the Setup Menu may not work properly if the		P24~28
Setup Menu selection.			disc is not encoded with the corresponding function.
The screen ratio		•	The Screen Ratio is fixed on your DVDs.		P27
cannot be changed.
No audio.		•	Make sure you have selected the correct Digital Output in the Audio Options		P26
			Menu.
The screen is blocked		•	Press the	button (in front panel) for more than 5 seconds under no disc	P15
			inside. All settings will revert to the factory settings.
Forgot password		•	Press the	button (in front panel ) for more than 5 seconds	P28
			under no disc inside. All settings including the password will revert to the factory
			settings. Don't use this unless absolutely necessary.
If you experience		•	Go to the contents and find the section of the instruction book that contains the
other problems.			explanations regarding the current problem, and follow the procedure once again.
		•	If the problem still cannot be solved, please contact your nearest authorized ser-
			vice center.
The picture is noisy or		•	Make sure that the disc is not dirty or scratched.		P2
distorted		•	Clean the disc.

30