Samsung LH55PMFXTBC/UE manual Remote control issue, Touch function issues, Source device issue

Page 79

Chapter 6. Troubleshooting

79

There is audible sound when the volume is muted.

When Sound Output is set to External, the volume button and mute function are disabled.

 

Adjust the volume for the external speakers.

 

 

 

Audio settings for main speakers are separate from the internal speakers on the product.

 

Changing or muting the volume on the product does not affect an external amplifier(decoder).

 

 

Sound from the monitor does not change after Sound

Audio settings for main speakers are separate from the internal speakers on the product.

Mode is changed.

Audio settings on a source device do not affect the internal speaker settings on the product.

 

 

There is an echo sound coming from the speakers.

Different decoding speeds between the product speakers and external speakers can cause an echo.

 

In this case, set Sound Output to External.

 

 

Remote control issue

The remote control does not work.

Make sure that the batteries are correctly in place (+/-).

Check if the batteries are flat.

Check for power failure.

Make sure that the power cord is connected.

Check for any special lighting or neon signs switched on in the vicinity.

Touch function issues

The touch function does not work.

 

Only use your fingers to touch the screen. Do not use any other object.

 

 

 

 

 

Make sure the screen or your fingers are not wet.

 

 

 

 

 

Make sure your fingers are clean. Do not wear gloves.

 

 

 

The touch function is not working properly in a

 

If a programme is not working properly, contact the original software company.

programme.

 

 

 

 

 

A programme is not working properly.

 

 

 

 

 

Source device issue

 

 

A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced.

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Contents  PM32F-BC / PM55F-BC Table of contents Troubleshooting About this manual SymbolsCopyright Safety precautions SafetyElectricity and safety Children may suffocate InstallationChildren may become injured or seriously harmed OperationProduct may fall and become damaged or cause an injury StoragePrecautions when handling the panel CleaningInstallation Device setupWhat’s Included Remote sensor PartsRemote sensor and spacer logo optional Panel keySpacer logo optional Reverse sideRJ45 Port DescriptionPM55F-BCPM32F-BC Connecting the touch overlayTo lock an anti-theft locking device Anti-theft lockVOL Remote controlTo place batteries in the remote control Ventilation Guided installationInstallation on a perpendicularwall Installation on an indented wallWall mount kit specifications Vesa Wall mount installationPreparing before installing wall mount Installing the wall mountDevice setup  RS232C Cable External connectionCheckpoints Cable ConnectionDirect LAN cable PC to HUB LAN CableCross LAN cable PC to PC Connection Viewing control state Get control commandControlling Set control command Control CodesPower control CommandInput source control Volume controlSetting the picture size Set Picture Size Screen mode controlSetting the input source Set Input Source Viewing screen status Get Screen Mode StatusViewing PIP on/off state Get the PIP ON/OFF Status Screen size controlPIP On/Off control Viewing the screen size Get Screen Size StatusVideo Wall Mode Control Auto adjustment control PC and BNC onlyFull Natural Safety LockSetting the video wall Set Video Wall Mode Viewing the safety lock state Get Safety Lock StatusVideo Wall User Control Video Wall OnSet Number Data 0x01 0x02 0x63 100 0x64 10x10 Video Wall Model 1 ~Connection using a D-SUB cable Analog type Connection using a DVI cable Digital typePC connection  Sound → set Hdmi Sound to Pcdvi Connection using an HDMI-DVI cable System → General → set Hdmi Hot Plug to Off Connection using an DP cable Connection using an Hdmi cablePrecautions for using DP ‒‒ Sound → set Hdmi Sound to Avhdmi AV connectionAudio system connection Connection using an Hdmi cable up to 1080pEdit LAN connectionSource selection SourceUninstallation Installation/uninstallationPC software Multiple Display Control Connection Using the RS-232C cableUsing the ethernet cable Connection using a direct LAN cableConnection using a cross LAN cable Home → Player → Viewing contentHome screen PlayerAvailable menu When content is runningFile formats compatible with Player Control buttons on the remoteRestrictions Template files and LFD.lfd filesContents Image Power PointVideo AudioSupported in Network Channel and Local Channel Template filesClone Product URL Launcher SettingSchedule URL LauncherPC Connection Cable ID SettingsDevice ID Device ID Auto SetNetwork Status Video WallVideo Wall On/Off Timer Picture ModeOn Timer Ticker Off TimerHoliday Management Approving a connected device from the server Select Edit  Setup Select Time Zone Setting the current timePicture Screen adjustment2nd 3rd Picture Mode MenuWhen this setting is on, only UHD products are supported Hdmi Black Level Film ModeAuto Adjustment Image ResetPicture Off Reset PictureImmediate display OnScreen display adjustmentTimer OnScreen Display2nd 3rd Description Language Set the menu language Audio receiver. If this occurs, set the product to External Sound adjustmentIf Sound Output is set to External, Auto Volume is disabled SoundNetwork NetworkNetwork Connecting to a Wired Network Network Settings WiredHow to set up manually Automatic Network Settings WiredManual Network Settings Wired How to set up automaticallyConnecting to a Wireless Network Network Setting WirelessAutomatic Network Setup Wireless How to set up using Wpspbc Manual Network Setup WirelessSelect Add Network System SystemMessage to On Power Control Auto Power OnAuto Power Off Power ButtonEco Solution Energy Saving Mode No Signal Power Off2nd 3rd Description Security Safety Lock Logo Display Time Game ModeReset System Custom LogoSystem menu Troubleshooting forAnynet+Anynet+ HDMI-CEC Anynet+ HDMI-CECProblem Possible Solution Anynet+ device Support SupportDiagnosis TroubleshootingScreen Resolution Before you contact usScreen issue Installation issue PC mode Not Optimum Mode is displayed Adjust Brightness and Contrast Go to Sound and change Sound Output to Internal Sound issueTouch function issues Remote control issueSource device issue Defined resolution is not supported. appears Other issueWhen booting the PC with the input source set to Frequently asked questionsAppendix SpecificationsGeneral Plug-and-Play MAC, 832 x Standard signal mode tableModel Name  PM32F-BC / PM55F-BC Synchronization MAC, 640 xVESA, 1280 x VESA, 800 xVESA, 1024 x VESA, 1152 xNot a product defect Product damage caused by customer’s faultOthers Prevention of afterimage burn-in What is afterimage burn-in?Optimum picture quality and afterimage burn-in prevention Optimum picture qualityOZ348 2030 UA102 2110 Preventing afterimage burn-inOpen Source Licence Notice License
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LH32PMFXTBC/CH, LH32PMFXTBC/UE, LH55PMFXTBC/CH, LH32PMFXTBC/XV, LH43PMFXTBC/UE specifications

The Samsung LH32PMFXTBC/CH is a cutting-edge display solution designed to meet the demands of modern commercial and professional environments. This model is particularly well-suited for digital signage, retail, and corporate applications, offering an impressive combination of performance, image quality, and versatility.

At the heart of the LH32PMFXTBC/CH is a 32-inch full HD display with a resolution of 1920 x 1080 pixels. This high resolution ensures that content appears sharp and detailed, making it ideal for showcasing images, videos, and presentations with clarity. The screen features Samsung's advanced LED technology, which delivers vibrant colors and deep blacks, enhancing the overall viewing experience.

One of the standout features of this display is its ultra-slim design, allowing it to fit seamlessly into various environments without occupying too much space. Its lightweight construction also facilitates easy installation and mounting, whether it’s placed on a wall or used as part of a larger display setup.

The Samsung LH32PMFXTBC/CH is equipped with a high-refresh-rate panel that ensures smooth motion for video playback. This is particularly beneficial in dynamic environments where visuals need to be fluid and engaging. Additionally, the display supports a wide viewing angle, making it suitable for larger audiences who may be viewing the screen from different positions in a room.

Connectivity options are abundant, with multiple HDMI and USB ports allowing easy integration with various devices. The built-in media player enables users to display content directly from USB storage, eliminating the need for additional hardware for simple presentations or advertising displays.

Another important aspect of this model is its durability and reliability. Designed for 16/7 operation, the LH32PMFXTBC/CH can be used continuously for extended periods, making it an ideal choice for busy retail environments or corporate settings that require constant display of information.

The display is also equipped with Samsung's MagicINFO technology, which allows for content management and scheduling from a central server. This feature enhances the ease of use, enabling businesses to update their messaging quickly and efficiently across multiple displays remotely.

In summary, the Samsung LH32PMFXTBC/CH is a versatile and powerful display solution capable of meeting the rigorous demands of commercial use. With its full HD resolution, exceptional color accuracy, robust connectivity options, and user-friendly features, it stands as an excellent choice for any business looking to enhance its visual communication strategies.
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