Samsung LH32PMFXTBC/CH Installation issue PC mode, Screen issue,  Not Optimum Mode is displayed

Page 76

Chapter 6. Troubleshooting

Checkpoints

76

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connection is secure.

 

 

Blank spaces are found on all four sides of the screen

The blank spaces found on the screen have nothing to do with the product.

when an HDMI or HDMI-DVI cable is connected to the

 

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in

product and PC.

the HDMI or DVI settings for the graphics card.

 

 

 

 

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver

 

to the latest version.

 

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen

 

settings.)

 

 

 PC is shown in Source when a PC is not connected.

PC is always shown in Source irrespective of whether or not a PC is connected.

 

 

Screen issue

The power LED is off. The screen will not switch on.

Check the cable connection between the product and PC, and ensure the connection is secure.

 

 

 No Cable Connected is displayed on the screen.

Check that the product is connected correctly with a cable.

 

 

 

Check that the device connected to the product is powered on.

 

 

 Not Optimum Mode is displayed.

This message is displayed when a signal from the graphics card exceeds the product’s maximum resolution and

 

frequency.

 

 

 

Refer to the Standard signal mode table and set the maximum resolution and frequency according to the product

 

specifications.

 

 

The images on the screen look distorted.

Check the cable connection to the product.

 

 

The screen is not clear. The screen is blurry.

Adjust Coarse and Fine.

 

 

 

Remove any accessories (video extension cable, etc) and try again.

 

 

 

Set the resolution and frequency to the recommended level.

 

 

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Contents  PM32F-BC / PM55F-BC Table of contents Troubleshooting About this manual SymbolsCopyright Safety precautions SafetyElectricity and safety Installation Children may suffocateOperation Children may become injured or seriously harmedStorage Product may fall and become damaged or cause an injuryCleaning Precautions when handling the panelInstallation Device setupWhat’s Included Parts Remote sensor and spacer logo optionalPanel key Remote sensorReverse side Spacer logo optionalPort Description RJ45Connecting the touch overlay PM55F-BCPM32F-BCAnti-theft lock To lock an anti-theft locking deviceRemote control VOLTo place batteries in the remote control Guided installation Installation on a perpendicularwallInstallation on an indented wall VentilationWall mount installation Preparing before installing wall mountInstalling the wall mount Wall mount kit specifications VesaDevice setup External connection CheckpointsCable Connection  RS232C CableDirect LAN cable PC to HUB LAN CableCross LAN cable PC to PC Viewing control state Get control command Controlling Set control commandControl Codes ConnectionCommand Power controlVolume control Input source controlScreen mode control Setting the input source Set Input SourceViewing screen status Get Screen Mode Status Setting the picture size Set Picture SizeScreen size control PIP On/Off controlViewing the screen size Get Screen Size Status Viewing PIP on/off state Get the PIP ON/OFF StatusAuto adjustment control PC and BNC only Video Wall Mode ControlSafety Lock Setting the video wall Set Video Wall ModeViewing the safety lock state Get Safety Lock Status Full NaturalVideo Wall On Video Wall User Control10x10 Video Wall Model 1 ~ Set Number Data 0x01 0x02 0x63 100 0x64Connection using a D-SUB cable Analog type Connection using a DVI cable Digital typePC connection  Sound → set Hdmi Sound to Pcdvi Connection using an HDMI-DVI cable System → General → set Hdmi Hot Plug to Off Connection using an DP cable Connection using an Hdmi cablePrecautions for using DP AV connection ‒‒ Sound → set Hdmi Sound to AvhdmiConnection using an Hdmi cable up to 1080p Audio system connectionLAN connection Source selectionSource EditUninstallation Installation/uninstallationPC software Multiple Display Control Using the RS-232C cable Using the ethernet cableConnection using a direct LAN cable ConnectionConnection using a cross LAN cable Viewing content Home screenPlayer Home → Player →When content is running File formats compatible with PlayerControl buttons on the remote Available menuTemplate files and LFD.lfd files RestrictionsContents Power Point VideoAudio ImageTemplate files Supported in Network Channel and Local ChannelURL Launcher Setting ScheduleURL Launcher Clone ProductID Settings Device IDDevice ID Auto Set PC Connection CableNetwork Status Video WallVideo Wall On/Off Timer Picture ModeOn Timer Ticker Off TimerHoliday Management Approving a connected device from the server Setting the current time Select Edit  Setup Select Time ZoneScreen adjustment 2nd 3rd Picture ModeMenu PictureWhen this setting is on, only UHD products are supported Film Mode Auto AdjustmentImage Reset Hdmi Black LevelReset Picture Picture OffOnScreen display adjustment TimerOnScreen Display Immediate display2nd 3rd Description Language Set the menu language Sound adjustment If Sound Output is set to External, Auto Volume is disabledSound Audio receiver. If this occurs, set the product to ExternalNetwork NetworkNetwork Network Settings Wired Connecting to a Wired NetworkAutomatic Network Settings Wired Manual Network Settings WiredHow to set up automatically How to set up manuallyConnecting to a Wireless Network Network Setting WirelessAutomatic Network Setup Wireless How to set up using Wpspbc Manual Network Setup WirelessSelect Add Network System SystemPower Control Auto Power On Message to OnPower Button Eco Solution Energy Saving ModeNo Signal Power Off Auto Power Off2nd 3rd Description Security Safety Lock Game Mode Reset SystemCustom Logo Logo Display TimeTroubleshooting forAnynet+ Anynet+ HDMI-CECAnynet+ HDMI-CEC System menuProblem Possible Solution Anynet+ device Support SupportTroubleshooting Screen ResolutionBefore you contact us DiagnosisScreen issue Installation issue PC mode Not Optimum Mode is displayed Adjust Brightness and Contrast Sound issue Go to Sound and change Sound Output to InternalTouch function issues Remote control issueSource device issue Other issue Defined resolution is not supported. appearsFrequently asked questions When booting the PC with the input source set toAppendix SpecificationsGeneral Plug-and-Play Standard signal mode table Model Name  PM32F-BC / PM55F-BC SynchronizationMAC, 640 x MAC, 832 xVESA, 800 x VESA, 1024 xVESA, 1152 x VESA, 1280 xNot a product defect Product damage caused by customer’s faultOthers What is afterimage burn-in? Optimum picture quality and afterimage burn-in preventionOptimum picture quality Prevention of afterimage burn-inPreventing afterimage burn-in OZ348 2030 UA102 2110License Open Source Licence Notice
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LH32PMFXTBC/CH, LH32PMFXTBC/UE, LH55PMFXTBC/CH, LH32PMFXTBC/XV, LH43PMFXTBC/UE specifications

The Samsung LH32PMFXTBC/CH is a cutting-edge display solution designed to meet the demands of modern commercial and professional environments. This model is particularly well-suited for digital signage, retail, and corporate applications, offering an impressive combination of performance, image quality, and versatility.

At the heart of the LH32PMFXTBC/CH is a 32-inch full HD display with a resolution of 1920 x 1080 pixels. This high resolution ensures that content appears sharp and detailed, making it ideal for showcasing images, videos, and presentations with clarity. The screen features Samsung's advanced LED technology, which delivers vibrant colors and deep blacks, enhancing the overall viewing experience.

One of the standout features of this display is its ultra-slim design, allowing it to fit seamlessly into various environments without occupying too much space. Its lightweight construction also facilitates easy installation and mounting, whether it’s placed on a wall or used as part of a larger display setup.

The Samsung LH32PMFXTBC/CH is equipped with a high-refresh-rate panel that ensures smooth motion for video playback. This is particularly beneficial in dynamic environments where visuals need to be fluid and engaging. Additionally, the display supports a wide viewing angle, making it suitable for larger audiences who may be viewing the screen from different positions in a room.

Connectivity options are abundant, with multiple HDMI and USB ports allowing easy integration with various devices. The built-in media player enables users to display content directly from USB storage, eliminating the need for additional hardware for simple presentations or advertising displays.

Another important aspect of this model is its durability and reliability. Designed for 16/7 operation, the LH32PMFXTBC/CH can be used continuously for extended periods, making it an ideal choice for busy retail environments or corporate settings that require constant display of information.

The display is also equipped with Samsung's MagicINFO technology, which allows for content management and scheduling from a central server. This feature enhances the ease of use, enabling businesses to update their messaging quickly and efficiently across multiple displays remotely.

In summary, the Samsung LH32PMFXTBC/CH is a versatile and powerful display solution capable of meeting the rigorous demands of commercial use. With its full HD resolution, exceptional color accuracy, robust connectivity options, and user-friendly features, it stands as an excellent choice for any business looking to enhance its visual communication strategies.
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