Samsung LH85OHFPLBC/XV manual Troubleshooting Guide, Testing the Product, Power on the product

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Chapter 10

Troubleshooting Guide

––Before calling Samsung Customer

Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service

Center.

––If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Center

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1

Power off both the PC and product.

2

Disconnect all the cables from the product.

3

Power on the product.

4 If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Contents OH85F Table of contents Screen Adjustment Support Copyright Before Using the ProductCleaning Safety PrecautionsPower off the product and computer Storage Electricity and SafetyInstallation Samsung Operation Vent or input/output ports, etc Page Checking the Components PreparationsComponents Front PartsPort Description Remote sensorDP in 1 UHD 60Hz, DP in 2 UHD Reverse Side60Hz VOL Remote ControlQuickly select frequently used functions To place batteries in the remote controlInstallation on a Perpendicular Wall Switching between portrait and landscapeVentilation Bolt Size Wall Mount SpecificationsPin Signal Remote Control RS232CCable Connection RS232C CableLAN Cable Pin No Standard Color SignalGnd Cross LAN cable PC to PC Direct LAN cable PC to HUBConnection Controlling Set control command Viewing control state Get control commandCommand Command type Value rangeVolume control Power controlInput Source An input source code to be set on a product Input source controlScreen size control Screen mode controlPIP On/Off control Auto adjustment control PC and BNC onlySafety Lock Video Wall Mode ControlFull Natural Video Wall User Control Video Wall OnOff 10x10 Video Wall ModelSet Number 10x10 Video Wall Model 1 ~Before Connecting Connecting and Using a Source DevicePre-connection Checkpoints Before connecting cables Different power cable colors by country Power cable connection guideModel Name Neutral Live CountryConnection Using an Hdmi Cable Connecting to a PCConnection Using an HDMI-DVI Cable Connection Using an DP CableUsing an Hdmi cable or Hdmi to DVI Cable up to 1080p Connecting to a Video DeviceConnecting the HDBase-T Connecting to an Audio System Source Changing the Input sourceEdit Name Source → SourceUninstallation Using MDCUsing MDC via RS-232C serial data communications standards Connecting to MDCConnection using a direct LAN cable Using MDC via EthernetMulti Screen Home featureMulti Screen Home → Multi Screen → Enter EPicture Mode Picture ModeOn Timer On/Off TimerOff Timer On/Off TimerHoliday Management Network Settings Network SettingsHome → Network Settings→ Enter E ID Settings ID SettingsDevice ID PC Connection CableVideo Wall Video WallHorizontal x Vertical Video WallFormat Screen PositionMore settings More settingsHome → More settings → Enter E Menu m → Picture → Picture Mode → Enter E Screen AdjustmentPicture Backlight Brightness Contrast Sharpness Color Tint G/RMenu m → Picture → Enter E Picture Mode Picture Mode settings Adjustable optionsMenu m → Picture → Color Temperature → Enter E Color TemperatureWhite Balance Menu m → Picture → White Balance → Enter EGamma ――If Picture Mode is set to Calibration, Gamma is disabledCalibrated Value Menu m → Picture → Calibrated Value → Enter EPicture Options Film Mode Off Smart LEDPicture Options Digital NR Off Hdmi Black LevelDigital NR Color ToneHdmi Black Level Auto / Low / NormalSmart LED Film ModeColor Tone Off Digital NR Hdmi Black Level Smart LED OffPicture Size Picture SizePicture Size · Zoom/PositionPicture Size Zoom/PositionMenu m → Picture → Reset Picture → Enter E Reset PicturePicture Off Menu m → Picture → Picture Off → Enter EOnScreen Display Reset OnScreen DisplayMulti Screen OnScreen DisplayPIP Portrait PIP LandscapeMain picture Sub picture RestrictionsDisplayPort1, DisplayPort2, HDMI2, Hdbt DisplayPort1, DisplayPort2, HDMI1, HdbtTriple Screen Portrait Triple Screen LandscapeFour Screen Portrait Four Screen LandscapeDisplay Orientation Source Content OrientationOnscreen Menu Orientation Aspect RatioScreen Protection Available Settings Optimum SettingsPixel Shift Screen ProtectionTimer Off / Repeat / Interval TimerMessage Display Menu Language Reset OnScreen DisplayMenu m → OnScreen Display → Menu Language → Enter E Initial settings System SetupMenu m → System → Setup → Enter E SystemPower On Delay Sleep TimerTime Clock SetAuto Source Switching Auto Source SwitchingPrimary Source Recovery Primary SourceAuto Power On Power ControlPower Control Standby Control Auto Network Standby Off Power ButtonAuto Power On Off Standby Control Power ButtonNetwork Standby Eco Solution Eco SolutionBrightness Limit Energy SavingAuto Power Off No Signal Power OffScreen Lamp Schedule Screen Lamp ScheduleFan Speed Setting Fan & TemperatureOutdoor Mode Temperature ControlMenu m → System → Change PIN → Enter E Change PINGeneral Power On ButtonSecurity Hdmi Hot PlugMenu m → System → Reset System → Enter E Reset SystemReset All Software UpdateSupport Contact SamsungTesting the Product Troubleshooting GuideChecking the Resolution and Frequency Power off both the PC and productScreen issue Installation issue PC modeNot Optimum Mode is displayed Check the followingsAdjust Brightness and Contrast Sharpness Remote control issueOther issue Source device issueMulti Screen menu is not available DVI-HDMI cable is connectedHDMI-CEC does not work There is no sound in Hdmi modeIR sensor is not functioning When booting the PC with the input source set toDisplayPort2 Do not appearHow can I change the resolution? SettingsQuestion Answer How can I change the frequency?Question How do I set powersaving mode?Model Name Specifications――Plug-and-Play Resolution Optimum resolution Preset Timing ModesMaximum resolution Synchronization Horizontal FrequencyVertical Frequency Pixel Clock Sync Polarity KHz MHz ResolutionResolution Product damage caused by customers fault Responsibility for the Pay Service Cost to CustomersAppendix Not a product defectOptimum Picture Quality and Afterimage Burn-in Prevention What is afterimage burn-in?Optimum Picture Quality Prevention of Afterimage Burn-inLimited depending on instruction guide Preventing afterimage burn-inLicense 480i / 480p / 720p Terminology
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