Warranty
Sherwood Industries Ltd. is the manufacturer of the VistaFlame line of heating products. At Sherwood Industries, our commitment to the highest level of quality and customer service is the most important thing we do. Each VistaFlame stove is built on a tradition of using only the finest materials and is backed by our Exclusive Lifetime Limited Warranty to the original purchaser. With Enviro, you’re not just buying a fireplace or stove, you’re buying a company with years of unequalled performance and quality.
Limited Lifetime Warranty:
Under this warranty, Sherwood Industries Ltd. covers the fireplace or stove body and accessories against defects in materials and workmanship, for part repair or replacement for the first seven (7) years and limited labour for the first two (2) years to the original purchaser. This Warranty covers: Firebox, Heat Exchanger, Steel Firebox Panels, Ceramic Logs & Panels, Burner, Ceramic Glass, Pedestals, Panels and Legs. Please see the exclusions and limitation section below as certain restrictions and exclusions apply to this warranty.
Limited Two (2) Year Warranty:
Under this warranty, Sherwood Industries Ltd. covers: Gas Assembly, Blower, Blower control, Temperature Sensors and Wire Harness against defects in materials and workmanship, for part repair or replacement for the first two (2) years and limited labour for the first two (2) years to the original purchaser. Please see the exclusions and limitation section below as certain restrictions and exclusions apply to this warranty.
Limited One (1) Year Warranty:
Under this warranty, Sherwood Industries Ltd. covers all exterior surface finishes against defects in materials and workmanship, for part repair or replacement and limited labour for the first (1) year to the original purchaser. Please see the exclusions and limitations section below as certain restrictions and exclusions apply to this warranty.
Here is how our Warranty works
If you have any concerns with your VistaFlame product, please contact the dealer where you purchased the fireplace or stove. Your dealer shall make all claims under this warranty in writing.
To the Dealer
When filling out a warranty claim, please complete the following information on an official warranty claim form:
Customer information: Name, address and telephone number of purchaser and date of purchase.
Dealer information: Date of installation, name of installer and dealer, serial number of the appliance, nature of complaint, defects or malfunction, description and part numbers of any parts replaced.
To the Distributor
Sign and verify that work and information are correct.
Exclusions and Limitations:
1.This Warranty does not cover tarnish, discoloration or wear on the plating or paint.
2.This Warranty excludes wear and tear or breakage caused by cleaning, moving or service on log set and panels.
3.A qualified installer must install this stove or fireplace. This Limited Warranty covers defects in materials and workmanship only if the product has been installed in accordance with local building and fire codes; in their absence, refer to the owner’s manual. If the product is damaged or broken as a result of any alteration, willful abuse, mishandling, accident, neglect, or misuse of the product, the Limited Warranty does not apply.
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