Samsung UE58J5005AKXXE manual Troubleshooting, Issues Solutions and Explanations

Troubleshooting

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service centre.

Issues	Solutions and Explanations
	First of all, please perform the Picture Test and confirm that your TV is properly displaying test image.
Picture Quality	(go to MENU - Support - Self Diagnosis - Picture Test) If the test image is properly displayed, the
	poor picture may caused by the source or signal.
	•• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI cables to
	deliver HD (high definition) picture quality.
	•• Cable/Satellite subscribers: Try HD stations from the channel line up.
The TV image does not look as	•• Aerial connection: Try HD stations after performing Auto tuning.
good as it did in the store.	•• Many HD channels are up scaled from SD (Standard Definition) contents.
	•• Adjust the Cable/Set top box video output resolution to 1080i or 720p.
	•• Make sure you are watching the TV at the minimum recommended distance based on the size
	and definition of the signal.
	•• Compression of video contents may cause picture distortion especially in fast moving pictures
The picture is distorted:	such as sports and action movies.
macroblock error, small block,	•• Low signal level or bad quality can cause picture distortion. This is not a TV issue.
dots, pixelization	•• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analogue and
	digital TV.
	•• Adjust the Picture options in the TV menu. (go to Picture Mode / Colour / Brightness /
	Sharpness)
There is poor colour or	•• Adjust Energy Saving option in the TV menu. (go to MENU - System - Eco Solution - Energy
brightness.	Saving)
	•• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Reset
	Picture)
There is a dotted line on the	•• If the picture size is set to Screen Fit, change it to 16:9.
edge of the screen.	•• Change cable/satellite box resolution.
When changing channels, the	•• If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait
	until the cable box reboots. It may take up to 20 minutes.
picture freezes or is distorted
or delayed.	•• Set the output resolution of the cable box to 1080i or 720p.
	First of all, please perform the Sound Test to confirm that your TV audio is properly operating. (go to
Sound Quality	MENU - Support - Self Diagnosis - Sound Test)
	If the audio is ok, the sound problem may be caused by the source or signal.
There is no sound or the sound	•• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.
is too low at maximum volume.
	•• Set the Speaker Select option to TV Speaker in the sound menu.
	•• If you are using an external device, make sure the audio cables are connected to the correct
	audio input jacks on the TV.
The picture is good but there is	•• If you are using an external device, check the device’s audio output option (ex. you may need to
no sound.
	change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).
	•• If you are using a DVI to HDMI cable, a separate audio cable is required.
	•• Reboot the connected device by reconnecting the device’s power cable.
The speakers are making an	•• Check the cable connections. Make sure a video cable is not connected to an audio input.
	•• For aerial or cable connections, check the signal strength. Low signal level may cause sound
inappropriate noise.
	distortion.

English - 12