78Appendices
Appendix E: Troubleshooting, continued
Sound
| Symptom | Remarks |
2. | The sound does not match the screen | The TV’s “Listen to:” setting may be set to SAP (analog program from |
| picture. | the ANT input). |
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3. | The sound from my A/V receiver does | • Check that DIGITAL AUDIO OUTPUT and/or AVR AUDIO |
| not match the screen picture (I should | OUTPUT on TV’s main panel is connected to the A/V receiver. |
| hear the correct audio from my A/V | Without this connection, devices connected only to the TV (and |
| receiver). | not the A/V receiver) can be heard only from the TV speakers. |
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| Note that this includes the ANT input, a device (such as a |
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| camcorder) connected to the convenience panel, and any other |
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| device sending audio to the TV only. |
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| • If using a |
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| may be selecting the wrong A/V receiver audio input. Check the |
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| A/V receiver’s NetCommand setup in the Inputs > AVR menu. |
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4. | Cannot select an | Plug an unused video plug into the Y/VIDEO jack to activate Auto |
| does not appear in the Activity menu. | Input Sensing and make the audio device selectable in the Activity |
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| menu. |
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5.. | Sound is coming from the TV speakers | Disconnect headphones. Connect the TV’s AUDIO OUT to the A/V |
| instead of the A/V receiver. | receiver and select AV Receiver from the New Device Found screen. |
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NetCommand IR Control
Symptom | Remarks | |
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1. | Cannot see the menu from the A/V Receiver. | • A/V Receiver Set Up for |
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| The A/V Receiver is not connected to any video input of the |
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| TV. To check the A/V Receiver menu, temporarily plug into |
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| an unused input of the TV, such as Input 3. Exit the New |
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| Device Found screen and select Input 3 from the Activity |
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| menu. Press MENU on the A/V receiver’s remote control. |
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| • A/V Receiver Set Up for Audio and Video Switching over |
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| HDMI |
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| Use the MENU key on the A/V receiver’s remote control. |
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| • A/V Receiver with HDMI Control |
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| Switch the remote control to AUDIO mode. Press the |
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| MORE key and then 1 (Menu). |
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2. | NetCommand unable to learn specific device | • A/V Device does not use IR format for remote control |
| keys. | signal. ITT and RF formats cannot be learned. |
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| • Room lighting may affect the signal. Have the remotes very |
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| close (6 inches or less) to the TV during Learning. |
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| • If learning a Mitsubishi remote control, make sure mode is |
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| not set to TV. |
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| • Some, but not all, device key functions can be learned by |
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| NetCommand. For example, POWER and PLAY may be |
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| learned, but other functions may not. |
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| • The signal from the remote control may not be strong |
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| enough. Insert fresh batteries and try Learning again. |
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