Heatiator HEIR36H, HEIR42H, HEIR42T, HEIR50T Troubleshooting, IntelliFire Plus Ignition System

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15 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician.

A. IntelliFire Plus™ Ignition System

Symptom

Possible Cause

Corrective Action

 

 

 

1. Pilot won’t light.

A. Incorrect wiring.

Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are

The ignitor/module

 

connected to correct terminals on module and pilot assembly.

makes noise, but no

 

 

B. Loose connections or electrical

Verify no loose connections or electrical shorts in wiring from mod-

spark.

 

shorts in the wiring.

ule to pilot assembly. Verify connections underneath pilot assembly

 

 

are tight; also verify igniter and flame sense wires are not grounding

 

 

out to metal chassis, pilot burner, pilot enclosure, mesh screen if

 

 

present, or any other metal object.

 

 

 

 

C. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

2. Pilot won’t light,

A. No power, transformer installed

Verify that transformer is installed and plugged into module. Check

there is no noise or

incorrectly, or depleted batteries.

voltage of transformer at connection to module. Acceptable read-

spark.

 

ings of a good transformer are between 6.4 and 6.6 volts AC. Bat-

 

 

tery power supply voltage must be at least 4 volts. If less than 4

 

 

volts, replace batteries.

 

 

 

 

B. A shorted or loose connection in

Remove and reinstall the wiring harness that plugs into module.

 

wiring configuration or wiring har-

Verify there is a tight fit. Verify pilot assembly wiring to module. Re-

 

ness.

move and verify continuity of each wire in wiring harness. Replace

 

 

any damaged components.

 

 

 

 

C. Improper wall switch wiring.

Verify that 110/VAC power is “ON” to junction box.

 

 

 

 

D. Module not grounded.

Verify black ground wire from module wire harness is grounded to

 

 

metal chassis of appliance.

 

 

 

3. Pilot sparks, but

A. Gas supply.

Verify that incoming gas line ball valve is “open”. Verify that inlet

Pilot will not light.

 

pressure reading is within acceptable limits.

 

 

 

 

B. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

 

C. Module is not grounded.

Verify module is securely grounded to metal chassis of appliance.

 

 

 

 

D. Pilot valve solenoid.

Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module.

 

 

If below 1.5 volts, replace module. If 1.5 volts or greater, replace

 

 

valve.

 

 

 

Heatilator • HEIR36, HEIR42, HEIR50 • 2285-900 Rev. D • 8/12

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Contents HOT Surfaces ModelsWhat to do if you smell gas Do DiscardnotHomeowner Reference Information CongratulationsUser Guide Table of ContentsAppliance Setup TroubleshootingReference Materials Limited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Listing and Code Approvals Requirements for the Commonwealth of Massachusetts Installation of Carbon Monoxide DetectorsGas Fireplace Safety Operating Instructions User GuideYour Fireplace Clear Space Fixed Glass AssemblyRemote Controls, Wall Controls and Wall Switches IPI Battery Tray/Battery InstallationBefore Lighting Fireplace Module ResetNine Hour Safety Shutdown Feature Control Module OperationGAS Valve Lighting Instructions IPIFinal inspection by What to do if YOU Smell GASFrequently Asked Questions Issue SolutionsAfter Fireplace is Lit Remote Control Optional Maintenance and ServiceMaintenance Tasks-Homeowner Glass Cleaning Exterior of Installed Glass OnlyLogs Maintenance Tasks-Qualified Service TechnicianGlass Cleaning Exterior and Interior of Installed Glass Gasket Seal and Glass Assembly InspectionIPI Pilot Flame Patterns Burner Ignition and OperationTypical Appliance System Getting StartedDesign and Installation Considerations Tools and Supplies NeededInspect Appliance and Components HEIR42 Framing and ClearancesSelecting Appliance Location HEIR36Minimum Framing Dimensions Constructing the Appliance ChaseClearances Non-Combustible Mantel Legs or Wall Projections Mantel and Wall ProjectionsNon-Combustible Zone Combustible Mantel Legs or Wall ProjectionsCombustible Mantel Allowance HEIR36, HEIR42 NON-COMBUSTIBLE Material HEIR50 Fireplace OpeningModel Hearth ExtensionVent Termination Minimum Clearances Termination LocationsCovered Alcove Applications Clearance above electrical serviceVent Information and Diagrams Top Vent Horizontal Termination One ElbowHEIR36 NG/LP, HEIR42 NG/LP HEIR50 NG/LP H1+ H2 Two ElbowsHEIR36 NG/LP, HEIR42 NG/LP, HEIR50 NG/LP Top Vent Horizontal Termination Three ElbowsFlue Restrictor Elbows Top Vent Vertical TerminationHt Max Top Vent Vertical Termination Three ElbowsHEIR42 PVK-80 and PVI-SLP InformationPVI-SLP HEIR36Non-Combustible Wall Penetration Vent Clearances and FramingPipe Clearances to Combustibles Wall Penetration FramingPipe DVP Install the Ceiling FirestopVaulted Ceiling Installation Install Attic Insulation ShieldInstalling the Optional Heat-ZoneGas Kit Flat Ceiling InstallationVent Preparation Appliance PreparationSide Nailing Tab in Shipping Position Securing and Leveling the ApplianceInstalling Non-Combustible Facing Material Installing Non-combustible Facing MaterialAssemble Pipe Sections Installing Vent Pipe DVP PipeAttach Vent to the Firebox Assembly Assemble Vent SectionsDisassemble Vent Sections Secure the Vent SectionsAssemble and Install Storm Collar Install Metal Roof FlashingInstall Vertical Termination Cap Install Horizontal Termination CapHeat Shield Requirements for Horizontal Termination Gas Connection Gas InformationFuel Conversion Gas PressureElectrical Information Wiring RequirementsIntelliFire PlusTM Ignition System Wiring Optional Accessories RequirementsAccess Through Left Column Access Through Firebox Electrical Service and Repair Junction Box InstallationTemplate installation instruction FinishingFinishing Templates Finishing Template Bends Inoperable Fixed Doors Splatter GuardNon-Combustible Zone 10 Combustible Mantel Allowance HEIR36, HEIR42 Combustible Mantel ProjectionsModel HEIR36 Facing MaterialOperable Doors Dimension Inoperable Operable DoorDoors ArchAppliance Setup LOG#4 Install the Log Assembly Log Set Assembly LOGS-HEIR36LOG Placement Tabs LOG Placement Slot Notch for Models HEIR36H, HEIR36SContacts Back Burner Grate NotchLOG Contacts Notch Rests On Burner Grate Tine HEIR42 only Burned Edge PortionHEIR42 Shown Burned Portion Edge of LOG Used For Positioning For LOG #5Burned Portion LOG does not 2CONTACT Grate TineLOG Contacts Grate Tine Log Set Assembly LOGS-HEIR50 Models HEIR50T, HEIR50HBurned Edge LOG Contacts Side Refractory LOG Contacts Grate Tine Approximately HEIR36 HEIR42 HEIR50 TOP Retaining Rail Notch Glass Frame Notch Full Open Air Shutter SettingAir Shutter Settings Flame AppearanceTroubleshooting Symptom Possible Cause Corrective ActionIntelliFire Plus Ignition System Troubleshooting Reference Materials Appliance Dimension Diagram1905 DVP-AS2 Vent Components DiagramsDVP-TRAP DVP-TRAP1 DVP-TRAP2 DVP-TRAPK1 DVP-TRAPK2COOL-ADD RF6M RF12MBEK DVP-BEK2 DVP-TRAPFLOptional Wire Harness Description Part NumberSLP-LPC Description Comments Part Number Service PartsLog Set Assembly At Depot#19 Traditional Refractory #20 Herringbone Refractory StockedDescription Comments Part Number HEIR42T, HEIR42H HEIR42T, HEIR42H HEIR50T, HEIR50H Log Set Assembly#20 Traditional Refractory #21 Herringbone Refractory HEIR36, HEIR42, HEIR50 #11 Valve AssemblyMYSTIC-EMBERS Contact Information

HEIR50H, HEIR36T, HEIR36H, HEIR50T, HEIR42T specifications

The Heatiator range of heating appliances, including the HEIR36T, HEIR50T, HEIR42H, HEIR42T, and HEIR50H, represents a blend of cutting-edge technology and stylish design, tailored to meet various heating needs in residential spaces. Each model exhibits unique features, yet shares a commitment to efficiency and user-friendliness.

Starting with the HEIR36T, this model is compact yet powerful, making it ideal for smaller living areas. It boasts an efficient heating system that utilizes advanced ceramic heating elements, ensuring rapid warmth. The sleek design is complemented by a digital control panel, allowing users to easily adjust settings for optimal comfort.

In contrast, the HEIR50T caters to larger rooms, offering increased power and a higher heat output. Its robust construction is designed for durability, while energy-efficient technology minimizes operational costs. The HEIR50T comes equipped with a programmable thermostat, enabling users to set heating schedules to align with their lifestyle.

The HEIR42H stands out with its hybrid heating capability, combining traditional radiant heat with modern convection elements. This dual functionality allows for faster and more even heat distribution throughout the space. The HEIR42H is particularly popular for its versatility, suitable for use in various environments from homes to commercial spaces.

The HEIR42T model shares many of the benefits of the HEIR42H but focuses on a sleek, slim-line design that doesn’t compromise on performance. Ideal for minimalistic interiors, it offers the same advanced heating technology, ensuring efficient warmth without taking up excess space.

Lastly, the HEIR50H is designed for heavy-duty performance, making it the perfect choice for larger areas that require substantial heating power. It features enhanced insulation and expanded heating elements, ensuring that even the coldest rooms achieve a comfortable temperature quickly.

In summary, the Heatiator HEIR series exemplifies innovation in home heating solutions. With various models to choose from, customers can select the unit that best suits their space requirements while benefiting from technologies designed for efficiency and comfort. The digital controls, programmable settings, and modern designs make these heaters both functional and aesthetically pleasing, reinforcing Heatiator's commitment to quality and user satisfaction.