TROUBLESHOOTING
PROBLEM | SOLUTION |
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What should I do if the oven | • The oven may not be switched on. Switch the oven on. |
doesn’t heat up? | • Check to see if the required settings have been applied. |
| • A household fuse may have blown or a circuit breaker |
| may have tripped. Replace the fuses or reset the circuit. |
| If this happens repeatedly, call a qualified electrician. |
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What should I do if, even | • Do not leave the oven door open while oven is cooking. |
though the oven function and | • If you don’t leave the oven door open, there may be |
temperature have been set, the | problems with the internal electrical connections. Call |
oven does not heat up? | your local service centre. |
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What should I do if the oven | • The oven light may have failed. Replace the oven light. |
light doesn’t illuminate? | • If the oven light doesn’t work after changing the oven |
| light, call your local service centre. |
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What should I do if the cooling | • After use, the cooling fan runs to protect your oven from |
fan is running after the oven has | the heat until the oven has cooled down. Call your local |
been switched off? | service centre if the cooling fan continues to run after the |
| oven has cooled down. |
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What should I do if the all keys | • Check if the child lock function is active or not. If the |
are not pressed? | child lock function is not activated, call your local service |
| centre. |
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INFORMATION CODES
All information codes are not from the fault of the oven. Please refer to below solution first, if the information codes still occur, please call your local SAMSUNG Customer Care Centre.
| CODE | PROBLEM |
| SOLUTION | |
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| Safety Shutoff |
| Turn oven off and remove food. |
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| Oven has continued operating at set | Allow oven to cool before using again. | |
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| temperature for prolonged time. | As it is not the error of oven, please use | |
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| • Under 105 °C | 16 hours | the oven again after turning oven off and |
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| • From 105 °C to 240 °C | 8 hours | cool down. |
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| • From 245 °C to Max | 4 hours |
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| Key Error |
| Clean the keys and check if there is |
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| It occurs when the key is pressed and | water on the surface around key. Turn | |
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| held for a period of time. |
| off the oven and try setting again. If it |
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| occurs again, call your local SAMSUNG |
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| Customer Care Centre. |
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| Divider use is incorrect. |
| Insert divider for upper, twin and lower |
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| mode. Remove divider for single mode. |
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| If it occurs again even though you use |
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| the divider with right way, call your local |
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| SAMSUNG Customer Care Centre. |
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| Safety Error |
| Stop using the oven immediately and | |
| 1) |
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| ** |
| An oven error may cause low |
| turn oven off. |
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| performance and problems in safety. | Call your local SAMSUNG. | |
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1) ** refers to all numbers.