Napoleon Fireplaces BGD36PTR, GD36NTR manual Trouble Shooting Guide, Symptom Problem Test Solution

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31

TROUBLE SHOOTING GUIDE

BEFORE ATTEMPTING TO TROUBLESHOOT, PURGE YOUR UNIT AND INITIALLY LIGHT THE PILOT AND THE MAIN BURNER WITH THE GLASS DOOR REMOVED.

 

SYMPTOM

 

 

PROBLEM

 

TEST SOLUTION

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Main burner goes

Pilot flame is not large

-

turn up pilot flame.

 

 

out; pilot stays on.

enough or not engulfing the

- replace pilot assembly.

 

 

 

 

 

 

thermopile

 

 

 

 

 

 

 

 

Thermopile shorting

- clean thermopile connection to the valve. Reconnect.

 

 

 

 

 

 

 

 

 

- replace thermopile / valve.

 

 

 

 

 

 

Remote wall switch wire is

-

shorten wire to correct length or wire gauge.

 

 

 

 

 

 

too long; too much resist-

 

 

 

 

 

 

 

 

ance in the system.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Faulty thermostat or switch.

-

replace.

 

 

 

 

 

 

 

Main burner goes

Refer to "MAIN BURNER GOES OUT; PILOT STAYS ON"

 

out; pilot goes out.

 

 

 

 

 

 

Vent is blocked

-

check for vent blockage.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Vent is re-circulating

-

check joint seals and installation.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4" flexible vent has become

-

re-attach to fireplace.

 

 

 

 

 

 

disconnected from fireplace.

-

7"ø cap was not replaced

 

 

 

 

 

 

 

 

 

 

 

Pilot goes out when

 

System is not correctly

-

purge the gas line.

 

 

the gas knob is re-

 

purged.

 

 

 

 

leased.

 

 

 

 

 

 

 

 

 

 

 

 

Out of propane gas.

-

fill the tank.

 

 

The gas valve has

 

 

 

 

 

 

 

 

 

 

 

Pilot flame is not large

-

turn up the pilot flame.

 

 

an interlock device

 

 

 

which will not allow

 

enough

 

 

 

 

the pilot burner to

 

Pilot flame is not engulfing

-

gently twist the pilot head to improve the flame pattern around the

 

 

be lit until the ther-

 

the thermocouple.

thermocouple.

 

 

mocouple

has

 

Thermocouple shorting /

-

loosen and tighten thermocouple.

 

 

cooled. Allow ap-

 

faulty.

-

clean thermocouple and valve connection.

 

 

proximately

60

 

 

 

-

replace thermocouple.

 

 

seconds for the

 

 

 

 

 

 

 

 

-

replace valve.

 

 

thermocouple to

 

 

 

 

 

 

Faulty valve.

-

replace.

 

 

cool.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pilot

burning;

no

 

 

Themostat or switch is de-

-

connect a jumper wire across the wall switch terminals; if main

 

 

gas

to

main

 

 

fective.

burner lights, replace switch / thermostat.

 

 

burner; gas knob

 

 

 

 

 

 

 

 

Wall switch wiring is defec-

-

disconnect the switch wires & connect a jumper wire across termi-

 

 

is on 'HI'; walltive.

nals 1 & 3; if the main burner lights, check the wires for defects and

 

 

switch / thermostat

 

 

 

/ or replace wires.

 

 

is on.

 

 

 

 

 

 

 

 

 

 

 

Main burner orifice is plugged.

-

remove stoppage in orifice.

 

 

 

 

 

 

 

 

 

 

 

 

 

Faulty valve.

-

replace.

 

 

 

 

 

 

 

Pilot will not light.

 

No spark at pilot burner

-

check if pilot can be lit by a match

 

 

 

 

 

 

 

 

 

-

check that the wire is connected to the push button ignitor.

 

 

 

 

 

 

 

 

 

-

check if the push button ignitor needs tightening.

 

 

 

 

 

 

 

 

 

-

replace the wire if the wire insulation is broken or frayed.

 

 

 

 

 

 

 

 

 

-

replace the electrode if the ceramic insulator is cracked or broken.

 

 

 

 

 

 

 

 

 

-

replace the push button ignitor.

 

 

 

 

 

 

Out of propane gas

-

fill the tank.

 

 

 

 

 

 

Spark gap is incorrect

-

spark gap should be 0.150" to 0.175" (5/32" to 11/64" approx.) from

 

 

 

 

 

 

 

 

 

the electrode tip and the pilot burner. To ensure proper electrode

 

 

 

 

 

 

 

 

 

location, tighten securing nut (finger tight plus 1/4 turn).

 

 

 

 

 

 

No gas at the pilot burner

-

check that the manual valve is turned on.

 

 

 

 

 

 

 

 

 

-

check the pilot orifice for blockage.

 

 

 

 

 

 

 

 

 

-

replace the valve.

 

 

 

 

 

 

 

 

 

-

call the gas distributor.

 

W415-0210 / E / 06.25.03

Page 30 Page 32
Image 31
Page 30 Page 32
Contents Direct Vent Millivolt System Table of Contents Napoleon GAS Fireplace Presidents Lifetime Limited Warranty GD36 General InstructionsGeneral Information Care of GLASS, and Plated PartsVenting GD36 Specifications BGD36 SpecificationsVenting Lengths AIR Terminal Installations Special Vent Installations Typical Vent InstallationsPeriscope Termination Corner Termination Venting Application Flow Chart Definitions TOP Exit / Horizontal TerminationElbow Vent Length Values H2 H3 Formula 1 HT VT Formula 2 HT + VT 40 feet Rear Exit / Horizontal TerminationFormula 1 HT 3.5VT Formula 2 HT + VT 24.75 feet TOP or Rear Exit Vertical Termination Formula 1 HT 3VT Formula 2 HT + VT 40 feet Example Baffle PRE-INSTALLATION PreparationFor Safe and Proper Operation of the Fireplace Follow the Venting Instructions Exactly Installation Wall and Ceiling ProtectionHorizontal Installation Vertical InstallationDo not Clamp the Flexible Aluminium Liner Using Flexible Vent ComponentsFireplace Vent Connection Using Rigid Vent ComponentsRestricting Vertical Vents Vertical Venting InstallationModel GD36NTR Vertical Terminal only Framing GAS InstallationMobile Home Installation Wire Size MAX. LengthBGD36 Mantle Clearances BGD36 Nailing TAB InstallationGvfl Louvre Installation L36 Louvre Installation Door Removal & InstallationFinishing Vermiculite Model GD36 only LOG PlacementLogo Placement Charcoal EmbersBe electrically con Optional Blower InstallationGD36 Thermostatic Sensor Control Optional FAN InstallationFor Your Safety Read Before Lighting Operation / MaintenanceVenturi Adjustment AdjustmentsMaintenance Pilot Burner AdjustmentComponents Common to Both Units ReplacementsW415-0210 / E Symptom Problem Test Solution Trouble Shooting GuideModel GD36 only Do not Clean Glass When HOT

BGD36PTR, BGD36NTR, GD36PTR, GD36NTR specifications

Napoleon Fireplaces is a brand renowned for its commitment to quality, innovation, and style in home heating solutions. Among their exceptional offerings are the GD36NTR, GD36PTR, BGD36NTR, and BGD36PTR models, which epitomize modern gas fireplace design with an array of features, technologies, and characteristics.

The GD36NTR (Natural Gas) and GD36PTR (Propane) models are designed to provide warmth and ambiance with elegance. These fireplaces boast a compact yet stylish design that fits seamlessly into any living space. The impressive heat output ranges up to 30,000 BTUs, ensuring a cozy environment even in the coldest months. The included large glass viewing area enhances the aesthetics of the fireplace, allowing for an unobstructed view of the mesmerizing flames.

Equipped with Napoleon’s advanced heat radiating system, the GD36 series enhances warmth distribution, making it efficient and effective. The innovative electronic ignition ensures that lighting the fireplace is easy and reliable, offering both convenience and safety.

In contrast, the BGD36 series, consisting of BGD36NTR and BGD36PTR, brings a different approach with its built-in design suited for new constructions and renovations. These models emphasize versatility and adaptability, fitting into a variety of settings. The BGD36 models similarly deliver aesthetic appeal with their expansive glass front, and they feature a powerful heat output of up to 30,000 BTUs.

Both the GD36 and BGD36 series integrate Napoleon’s patented PHAZER® Log Set that mimics the look of real wood logs, ensuring a lifelike flame experience. The adjustable flame height feature allows users to customize the ambiance according to their moods, ranging from a gentle glow to full, roaring flames.

Another remarkable feature is the multi-function remote control that provides fingertip access to all fireplace functions, enhancing user experience. Complementing these features is the inclusion of a safety screen, which ensures that families can enjoy their fires with peace of mind.

Both series highlight energy efficiency, complying with strict environmental regulations while providing the coziness expected from a traditional fireplace. With their stylish designs, innovative technologies, and commitment to safety and efficiency, the Napoleon Fireplaces GD36NTR, GD36PTR, BGD36NTR, and BGD36PTR make the perfect addition to any home, blending warmth and modern sophistication.
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