Napoleon Fireplaces BGNV40-P, BGNV40-N manual Trouble Shooting Guide, Symptom Problem Test Solution

Out of propane gas

Spark gap is incorrect

No gas at the pilot burner

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TROUBLE SHOOTING GUIDE

BEFORE ATTEMPTING TO TROUBLESHOOT, PURGE YOUR UNIT AND INITIALLY LIGHT THE PILOT AND THE MAIN BURNER WITH THE GLASS DOOR OPEN.

SYMPTOM							PROBLEM		TEST SOLUTION
Main burner goes				Pilot flame is not large				-	turn up pilot flame.
out; pilot stays on.				enough or not engulfing the				- replace pilot assembly.
				thermopile
					Thermopile shorting			- clean thermopile connection to the valve. Reconnect.
								- replace thermopile / valve.
				Remote wall switch wire is				-	shorten wire to correct length or wire gauge.
				too long; too much resist-
				ance in the system.
					Faulty thermostat or switch.			-	replace.
					Vent safety switch has			-	Vent has become blocked or disconnected. Correct. See Figure 2.
					opened. (Tripped)
					Hi Limit switch has opened.			-	Unit has overheated. See Figure 2
					(Tripped)
Main burner goes				Refer to "MAIN BURNER GOES OUT; PILOT STAYS ON"
out; pilot goes out.
					Faulty thermocouple.			-	replace.
Pilot goes out when						System is not correctly		-	purge the gas line with the glass door open.
the gas knob is re-						purged.
leased.
						Out of propane gas.		-	fill the tank.
The gas valve has
						Pilot flame is not large		-	turn up the pilot flame.
an interlock device
which will not allow						enough
the pilot burner to						Pilot flame is not engulfing		-	gently twist the pilot head to improve the flame pattern around the
be lit until the ther-						the thermocouple.		thermocouple.
mocouple			has			Thermocouple shorting /		-	loosen and tighten thermocouple.
cooled. Allow ap-
proximately			60			faulty.		-	clean thermocouple and valve connection.
seconds for the								-	replace thermocouple.
thermocouple to
						Faulty valve.		-	replace.
cool.
Pilot	burning;		no				Themostat or switch is de-	-	connect a jumper wire across the wall switch terminals; if main
gas	to	main					fective.	burner lights, replace switch / thermostat.
burner; gas knob							Wall switch wiring is defec-	-	disconnect switch wires & connect a jumper wire across terminals
is on 'HI'; wall tive.								1 & 3; if the main burner lights, check the wires for defects and / or
switch / thermostat								replace wires.
is on.
							Main burner orifice is plugged.	-	remove stoppage in orifice.
				Faulty valve.				-	replace.
				Vent safety switch has opened. -					Vent has become blocked or disconnected. Correct. See Figure 2.
				(Tripped)
						Hi Limit switch has opened. (Tripped)		-	Unit has overheated. See Figure 2
Pilot will not light.							No spark at pilot burner	-	check if pilot can be lit by a match
								-	check that the wire is connected to the push button ignitor.
								-	check if the push button ignitor needs tightening.
								-	replace the wire if the wire insulation is broken or frayed.
								-	replace the electrode if the ceramic insulator is cracked or broken.
								-	replace the push button ignitor.

- fill the tank.

- spark gap should be 0.150" to 0.175" (5/32" to 11/64" approx.) from the electrode tip and the pilot burner. To ensure proper electrode location, tighten securing nut (finger tight plus 1/4 turn).

- check that the manual valve is turned on.

-check the pilot orifice for blockage.

-replace the valve.

-call the gas distributor.

W415-0320/D/01.06.07