Axis Communications P1343-E user manual Product is accessible locally but not externally

Page 53

AXIS P1343-E Network Camera

Troubleshooting

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 44. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings.

Problems with the H.264 format

No H.264 displayed in the client

No multicast H.264 displayed in the client

Multicast H.264 only accessible by local clients

Poor rendering of H.264 images

Color saturation is different in H.264 and Motion JPEG

Lower frame rate than expected

Why do I not get maximum frames per second?

Image degeneration

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab). See AXIS Media Control (AMC), on page 16.

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Check with your network administrator that the multicast addresses used by the Axis product are valid for your network.

Check with your network administrator to see if there is a firewall preventing viewing.

Check if your router supports multicasting, or if the router settings between the client and the product need to be configured. The TTL (Time To Live) value may need to be increased.

Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.

If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Rendering fromv the Video tab in the AMC Control Panel.

Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer’s website.

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more information.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames.

Lower the image resolution.

See Performance considerations, on page 58.

Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab to modify the GOV length.

Status and Network indicator LEDs are flashing red rapidly

Hardware failure

Contact your Axis reseller.

Status indicator LED is flashing red and the product is inaccessible

 

 

A firmware upgrade has

See Emergency recovery procedure, on page 51.

been interrupted or the

 

firmware has otherwise been

 

damaged

 

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Contents Axis P1343-E Network Camera Liability About this documentIntellectual Property Rights Equipment ModificationsAxis P1343-E Network Camera Table of ContentsTechnical Specifications Hardware overview Hardware overviewAxis P1343-E Network Camera Connectors GND Function Pin SpecificationsStatus LED when using Focus Assistant LED indicatorsMaintenance Replacing the lensAttach and screw on the new lens Access from a browser Accessing the productAccessing the product Set the root password Access from the InternetNetwork TCP/IP Advanced Click Create self-signed certificateControls on the Live View Live ViewAMC Audio controls Axis Media Control viewer toolbarPTZ Controls Axis P1343-E Network Camera Media streams How to stream H.264Media streams Axis Media Control AMCAlternative methods of accessing the video stream Accessing audio streams Basic Setup Setting up the productSetting up the product Video and Audio Video and AudioVideo Stream Pixel Counter264 Stream ProfilesImage Exposure Settings Camera SettingsImage Appearance White balanceOverlay View AreaPrivacy Mask Audio SettingsFocus Audio ChannelsG711 G726 Audio InputAudio Output Audio ClipsLive View Config Default viewer for browsersLive View Config User Defined Links Viewer SettingsOutput Buttons Browser Viewer DescriptionPTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Guard TourControls AdvancedDetectors DetectorsCamera Tampering Motion DetectionMotion detection parameters Set up motion detectionAudio detection Default valuesRecommended values Go to Detectors Audio DetectionApplications ApplicationsEvents Setting Up an Action RuleEvents Convert Event Types to Action RulesRecurrences RecipientsSchedules Axis P1343-E Network Camera Recordings RecordingsRecording List Continuous recordingAxis P1343-E Network Camera System Options System OptionsSecurity UsersAudio Support Date & TimeIeee Network Basic TCP/IP SettingsIPv4 Address Configuration IPv6 Address ConfigurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourPorts & Devices MaintenanceNetwork Share PortsSupport Overview SupportSystem Overview Logs & ReportsScripting Reset to factory default settingsFile Upload Plain ConfigAxis P1343-E Network Camera Troubleshooting TroubleshootingEmergency recovery procedure Checking the firmwareProduct cannot be accessed from a browser Symptoms, possible causes and remedial actionsProblems setting the IP address Status and Network indicator LEDs are flashing red rapidly Product is accessible locally but not externallyProblems with the H.264 format Setup Video & Audio Camera Settings Video and image problems, generalProblems uploading files No images displayed on webStorage and disk management problems SettingsNo audio Poor audio qualityTechnical Specifications Technical SpecificationsMemory Power Maintenance Installation aidsConnectors Network SecurityPerformance considerations M1.8
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