Product Warranties and Distribution Policy • TERMS & CONDITIONS
Product Warranties: Residential Applications (Cont.)
Guaranteed Fit Program: Schlage products are designed to fit standard residential door preparations and retrofit existing tubular locks. Note: Mortise locks and preparations are not considered standard and are not guaranteed under this program. During the initial installation, if there is a problem with the Product’s perform- ance, the Original User may simply contact Schlage Customer Service at 888-805-9837 in the U.S. and Canada or 800-506-7866 in Mexico for assistance.
Program and warranty claims: If you encounter a residential door preparation or fit issue under the Guaranteed Fit Program or have a claim under this
warranty, please contact Schlage Customer Service for repair, replacement or refund of the original purchase price in exchange for the return of the Product to Schlage.
Lifetime Mechanical Warranty and 5-year Finish Warranty
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Subject to the terms and conditions of this warranty, Schlage Lock Company (“Schlage”) extends a lifetime limited mechanical and 5-year finish warranty to the original consumer user (“Original User”) of Dexter by Schlage products (“Product”) against defects in material and workmanship, as long as the Original User occu- pies the residential premises upon which the Product was originally installed.
What Schlage will do: Upon return of the defective Product to Schlage, Schlage’s sole obligation, at its option, is to either repair or replace the Product, or refund
the original purchase price in exchange for the Product. Original User: This warranty only applies to the Original User of Products. This warranty is not transferable.
What is not covered: The following costs, expenses and damages are not covered by the provisions of this limited Warranty: (i) labor costs including, but not limit- ed to, such costs as the removal and reinstallation of Product; (in) shipping and freight expenses required to return Product to Schlage; and (iii) any other incidental, consequential, indirect, special and/or punitive damages, whether based on contract, warranty, tort (including, but not limited to, strict liability or negligence), patent infringement, or otherwise, even if advised of the possibility of such damages. Some local laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.
The provisions of this warranty do not apply to Products: (i) used in commercial applications; (ii) used in common area applications; (iii) used for purposes for which they are not designed or intended; (iv) which have been subjected to alteration, abuse, misuse, negligence or accident; (v) which have been improperly stored, installed, maintained or operated; (vi) which have been used in violation of written instructions provided by Schlage; (vii) which have been subjected to improper temperature, humidity or other environmental conditions; or (viii) which, based on Schlage’s examination, do not disclose to Schlage’s satisfaction non-conformance to the warranty. Additionally, this warranty DOES NOT COVER scratches, abrasions, or deterioration due to the use of paints, solvents or other chemicals.
Product Warranties, Additional Terms & Conditions: Commercial and Residential Applications
Additional Terms: The Company does not authorize any person to create for it any obligation or liability in connection with the Products. The Company’s maximum liability under these warranties is limited to the purchase price of the Product. No action arising out of any claimed breach of these warranties by the
Company may be brought by the Original User more than one (1) year after the cause of action has arisen.
How State Law Applies: These warranties give you specific legal rights, and you may also have other rights which vary from state to state.
Note: Should the Product be considered a consumer product as may be covered by the Magnusson Moss Federal Warranty Act, please be advised that:
(1)Some states do not allow limitations or incidental consequential damages or how long an implied warranty lasts so that the above limitations may not fully apply; and (2) This warranty gives specific legal rights and a user may have other rights which may vary from state to state.
For warranty service and shipping instructions contact:
Schlage and Portable Security | Schlage and Portable Security | Schlage |
Commercial Customers | Residential and Retail Customers | Electronic Security |
Schlage | Schlage | Schlage |
Customer Service | Customer Service | Electronic Security |
2315 Briargate Parkway, Suite 700 | 2119 East Kansas City Road | Customer Service |
Colorado Springs, CO 80920 | Olathe, KS 66061 | 575 Birch Street |
(800) 847-1864, Option 2 | (800) 847-1864, Option 1 | Forestville, CT 06010 |
|
Fax (800) 452-0665 | (888) 805-9837 Consumer | (866) 322-1237 |
| Fax (800) 366-5626 | Fax (866) 322-1233 |
The Schlage Lock Company reserves the right to make changes in designs and specifications or to make additions or improvements on its products without notice and without incurring any obligation to incorporate them on products previously manufactured. The Schlage Lock Company is not responsible for any modification, addition or alteration to our products by others.
Distribution Function and Location Policy
The Schlage customer relationship includes the nonexclusive area of primary sales responsibility and the channel of distribution assigned by Schlage. It is vital to our success and for the effective management of the distribution of our products that the Schlage customer relationship, once it is satisfactorily established between us, should not be changed without our approval. Therefore, after selection by Schlage as a distributor of one or more of Schlage products, a customer should continue to perform that distribution function from the location of its business at the place or places utilized at the time of selection. A customer should not change its Schlage distribution function or establish a different or additional location with- out the prior written consent of Schlage.
Schlage reserves the right to discontinue, after appropriate notice, sale of its products to any customer which refuses to adhere to this policy. Schlage also reserves the right to change, in its sole discretion, the number and locations of the distributors authorized
to distribute its products in any area. This determination will be based upon, among other considerations, the success or failure in developing the market for Schlage products.
