EverFocus EPH5212 user manual Troubleshooting Guide, Problem Solution

Issue: 1.0

4. Troubleshooting Guide

If problems occur, check the installation of the dome with the instructions in this manual. And refer to this

manual for further information.

		Problem					Solution
					- Verify		that power is connected to all components in the
						system.
No video on the screen					-
					- Verify that the power switches are ON.
					- Verify the status of cables or connection of cables
					- Check the power supply voltage (normal 24VAC
					- Check the setting of camera.
Poor video quality.					- If the lens or the dome is dirty, clean up the dome windows
						with a clean cloth.
					- Re-cycle the power supply re-connecting the power code. Or
						reset the dome camera using the Dome configuration
Dome camera is not working						menus. [Main>System>Reboot]
properly (including wrong position of					- Check that the connection of power cable and assembling
dome camera)
						status of dome camera.
					- Initialize the dome camera. [Main>System>Initialize]
					- Check that RS-485 communication cable is not connected
The	communication		between			correctly. [Refer to 2.3 Connection Interface and Wire cables]
controller		and cameras is		not	-	Check ID/Protocol/Baud rate/Termination Setting.
working		properly. (via	485	cable
						[2.4 Setting Dome Camera]
lines)
					- See the configure of [1.3 Termination Settings]
					-	Check the voltage level of the dome camera and the
The surface of the dome case is						assembling status of dome camera.
hot.					-	Check that the dome camera is connected to the proper
						power.
					- Does		the camera face directly into the sun or fluorescent
The image on the screen is flickers						lamp?	If so, reposition the dome. Check for flicker-less
						setting of the dome.

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