Desa CDV34PA, CDV34NA installation manual Observed Problem Possible Cause Remedy

Page 28

CDV34NA, PA

DIRECT-VENT FIREPLACE (NATURAL/PROPANE/LP)

TROUBLESHOOTING

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Burner does not light after pilot is lit

1.

Burner orifice clogged

1.

Clean burner (see Cleaning and Mainte-

 

 

 

 

nance, page 26) or replace burner orifice

 

2.

Inlet gas pressure is too low

2.

Contact local propane/LP or natural gas

 

 

 

 

company

 

3.

Thermopile leads disconnected or im-

3.

Reconnect leads (see Wiring Diagram,

 

 

properly connected

 

page 30)

 

4.

Thermopile is defective

4.

Replace thermopile

 

 

 

 

 

 

Delayed ignition burner

1.

Manifold pressure is too low

1.

Contact local propane/LP or natural gas

 

 

 

 

company

 

2.

Burner porting or orifice clogged

2.

Clean burner (see Cleaning and Main-

 

 

 

 

tenance, page 26) or replace burner orifice

 

 

 

 

 

Burner backfiring during combustion

1.

Burner orifice is clogged or damaged

1.

Clean burner (see Cleaning and

 

 

 

 

Maintenance, page 26) or replace burner

 

 

 

 

orifice

 

2.

Damaged burner

2.

Replace damaged burner

 

3.

Gas regulator defective

3.

Replace gas control

Slight smoke or odor during initial operation 1. Residues from manufacturing processes and logs curing

1.Problem will stop after a few hours of operation

Heater produces a whistling noise when

1.

Turning gas control knob to HI position

1.

Turn gas control knob to LO position and

burner is lit

 

when burner is cold

 

let warm up for a minute

 

2.

Air in gas line

2.

Operate burner until air is removed from

 

 

 

 

line. Have gas line checked by local pro-

 

 

 

 

pane/LP or natural gas company

 

3.

Dirty or partially clogged burner orifice

3.

Clean burner (see Cleaning and Mainte-

 

 

 

 

nance, page 26) or replace burner orifice

 

 

 

 

 

Glass soots

1.

Flame impingement on logs

1.

Adjust the log set so that the flame does

 

 

 

 

not excessively impinge on it

 

2.

Debris around burner air mixer

2.

Inspect the opening at the base of the

 

 

 

 

burner to see that it is NOT packed with

 

 

 

 

any type of material

Fireplace produces a clicking/ticking noise just after burners are lit or shut off

1.Metal expanding while heating or con- tracting while cooling

1.This is common. If noise is excessive, contact qualified service person

Remote does not function

1. Battery is not installed or battery power

 

is low

1.Replace 9-volt batteries in receiver and remote control

www.desatech.com

28

105982

Image 28 Contents
For Your Safety What to do if YOU Smell GAS For Your SafetyNatural GAS Model CDV34NA PROPANE/LP GAS Model CDV34PA Safety Information DIRECT-VENT Fireplace NATURAL/PROPANE/LPProduct Features Product IdentificationLocal Codes Glossary TermsPRE-INSTALLATION Preparation ClearancesLocation and Space Requirements Framing and FinishingGeneral Venting Location of Vent TerminationGeneral Venting Venting Installation Installation PrecautionsInstallation Planning Installing Vent System in a ChaseInstallation for Horizontal Termination Snorkel TerminationVent Pipe Connections Horizontal Termination Configurations Horizontal VentingVenting with Two 90 Elbows Flat Ceiling Installation Installation for Vertical TerminationCathedral Ceiling Installation Vertical Termination Configurations Venting with One 90 ElbowVertical Venting High Altitude Installation Parts Lists for Venting Kits and ComponentsComfort Glow Rigid Venting Comfort Glow Flexible VentingFireplace Installation Installing Optional Blower AccessoryInstalling GA3750/CDA3620T Blowers Check GAS TypeIf your fireplace system is installed Installing GAS Piping to Fireplace Location Installation Items NeededPressure Testing Gas Supply Piping System Connecting Fireplace to GAS SupplyChecking GAS Connections Pressure Testing Fireplace Gas Connections Close manual shutoff valve see Fig- ureInstalling 9-Volt Alkaline Battery into Receiver Installing Optional Wireless HAND-HELD Remote ControlREMOVING/REPLACING Glass Door Installing Optional Brick Liner CD8037A Attaching Magnetic Decorative Brass StripsInstalling LOGS, Lava Rock and Glowing Embers Installing Log No For Your Safety Read Before Lighting Manual Lighting Procedure Operating Fireplace Lighting InstructionsOperating Optional Blower Accessory Pilot AssemblyInspecting Burners Optional Remote OperationCleaning and Maintenance Glass DoorPilot and Burners LogsTroubleshooting Observed Problem Possible CauseObserved Problem Possible Cause Remedy Gas leak. See Warning statement Replacement Parts Service HintsWiring Diagram Technical ServiceAccessories Illustrated Parts Breakdown CDV34NA CDV34PA33Parts List DIRECT-VENT Fireplace CDV34NA CDV34PAWarranty Information