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| Troubleshooting |
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| Problem | Procedure |
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| Slow performance | The files on the hard disk drive may be |
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| fragmented - in this instance you should run the |
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| disk Defragmentation utility to check the |
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| condition of your files and the hard disk drive. |
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| Please refer to the operating system's |
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| documentation or online Help File for further |
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| information on operating and using the |
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| Defragmentation utility. |
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| As a last resort you should reformat the hard disk |
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| drive and then reload the operating system and |
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| all other files and data. If you are still unable to |
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| resolve the problem, contact your reseller, dealer |
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| or service provider. |
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DVD Super Multi drive
For further information, please refer to Chapter 4, Operating Basics.
ProblemProcedure
You cannot access a Make sure the drive's disc tray is securely closed - CD/DVD in the drive press it gently into the computer until it clicks into
place.
Open the drive's disc tray and ensure the CD or DVD is properly seated - it should lie flat with the label facing upwards.
A foreign object in the drive's disc slot could block laser light from reading the CD or DVD - remove any foreign objects or obstructions that may be present.
Check whether the CD or DVD is dirty - if it is, wipe it with a clean cloth lightly dipped in water or a neutral cleaner. Please refer to the Media care section in Chapter 4 for further details on cleaning the media.
User’s Manual |
